酒店回复: Thank you for your feedback. We’re glad to hear your stay was satisfactory and hope to have the opportunity to exceed your expectations in the future.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear KyleThank you for taking the time to leave a review. We’re glad you stayed with us and hope your experience was enjoyable. If there's anything specific we can improve on, we’d love to hear your thoughts — your feedback helps us serve you and future guests better.We hope to welcome you again soon!Warm regards,Melissa Genral Manager
1.0分
其他
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We had to get a different hotel because the environment was so unsafe and dirty. We didn’t even stay in the room at all.
After a long drive up, we got there around midnight and were placed in a room with no latch. It also reeked of cigarettes and we had a wedding the next day so we asked to change rooms. The woman at the front desk was very unfriendly but placed us in a different room, but this one didn't lock at all! The door was completely broken, and there was a giant gap where you could see in! We are two girls, traveling alone in a place we've never been. Of course we want to have our door at least lock! This is the bare minimum! A locking door. That is all I was looking for and they couldn't even give us that. Ridiculous. Spend your money elsewhere, or spend the little extra money for your safety
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酒店回复: We're truly sorry to hear about your experience. Safety and comfort are absolutely essential, and we deeply regret that we failed to meet even the most basic expectations during your stay. There is no excuse for a room without a functioning lock, and we completely understand how unsettling and unacceptable that must have felt — especially traveling late at night and as guests unfamiliar with the area.Please know that your feedback has been taken very seriously. We are investigating this incident internally to ensure it is immediately addressed and does not happen again. Guest security is a top priority, and this situation falls far short of our standards.We sincerely apologize for the distress this caused and appreciate you taking the time to share your experience. While we can’t change what happened, we are committed to making the necessary improvements to earn back the trust of our guests.
2.0分
其他
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Staff was very nice. My door did not lock, other than the latch, and there was a gap between the top of the door and the door frame which led to some additional noise. I didn't notice until the morning...everything else is nice. Clean bed, room, and bathroom.
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酒店回复: Hi Timothy,Thank you for taking the time to share your feedback. We're glad to hear you found our staff welcoming and appreciated the cleanliness of the room, bed, and bathroom.We're very sorry to learn about the issue with the door — your comfort and safety are extremely important to us. We appreciate you bringing this to our attention and will make sure our maintenance team looks into it immediately to prevent future occurrences.We hope to have the chance to welcome you back and provide an even better experience next time.Best regards,Melissa Esposito
1.0分
家庭亲子
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The building appears as though it’s sinking into the ground. The ice machine was broke, the vending machine took money without dispensing and the fire alarm was intermittently going off all night. Terrible.
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酒店回复: Dear Kimberly,We're truly sorry to hear about the experience you had during your stay. The fire alarm issues and equipment malfunctions you mentioned are unacceptable, and we completely understand your frustration. We’ve already taken steps to address these concerns with our maintenance team. We appreciate your feedback—it helps us improve—and we regret that we did not meet expectations during your visit.Sincerely,Melissa
1.0分
其他
Bugs in room. Leak from the floor above in the bathroom and someone tried to enter my room
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酒店回复: Dear Michael,We are extremely sorry to hear about your experience. The presence of bugs, a leak from the floor above, and especially someone attempting to enter your room are all completely unacceptable and deeply concerning. Your safety, comfort, and peace of mind are our top priorities, and we sincerely regret that we failed to provide that during your stay.Please know that we are investigating each of these issues immediately. We are addressing the leak and pest concerns with our maintenance and housekeeping teams, and reviewing our security protocols to ensure this kind of situation does not happen again.Thank you Melissa
4.0分
其他
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Booked this hotel for a quick overnight and it was the cheapest we could find in the area. Front desk staff was very friendly and our room was extremely clean. The hotel itself is old and shows its age but the lobby/ lounge area has been updated and is nice.
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酒店回复: Dear Barbara,Thank you for choosing us for your overnight stay and for taking the time to leave such thoughtful feedback. We’re so glad to hear that you found our front desk team welcoming and your room exceptionally clean—our staff works hard to ensure every guest feels comfortable and cared for.While we know the building shows some of its age, we’re happy you enjoyed the updated lobby and lounge area. We’re continuing to make improvements and hope you'll notice even more updates if your travels bring you back our way!Warm regards,Melissa General Manager
5.0分
其他
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I stayed 1 night for Binghamton University Homecoming. At first, I was skeptical about the stay before I made the purchase, because it’s rated a 3-Star hotel online, but I have to tell you that it’s more than a 3-star. I am going to rate it a 4+, because my King Size bedroom was so clean, and looked really nice. The air conditioner kept the room cool. There are a bunch of stores for shopping all around and very good restaurant choices. You’ll love it!
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酒店回复: Dear Dwayne,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we exceeded your expectations during your stay for Binghamton University's Homecoming.It's especially rewarding to know that you found your King Room clean, comfortable, and nicely maintained—and that the air conditioning kept things just right! We're also glad you enjoyed the convenience of nearby shopping and dining options.Your kind words and 4+ rating mean a lot to our team. We hope to welcome you back again on your next visit to the area!Warm regards,Melissa General Mnager
5.0分
其他
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Room updated except bathroom door handle old and loose. Near the elevator and heard doors slamming closed before going to bed but did not keep us up. It was a little tricky to find the hotel as it seems like you’re turning into a car wash driveway. We circled the block first and then finally found it. Would definitely stay here again.
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酒店回复: Dear Ellen,Thank you for taking the time to share your feedback! We're glad to hear that, overall, you enjoyed your stay and would definitely return—that means a lot to us.We appreciate you pointing out the updated room and also for bringing the bathroom door handle to our attention. We'll make sure our maintenance team looks into that right away. We're also sorry to hear that the location was a bit tricky to find and that noise near the elevator was noticeable before bed. Your comments help us improve the experience for all of our guests.We look forward to welcoming you back soon and making your next stay even more comfortable!Warm regards,Melissa General Manager
性价比很高。欧陆式早餐……也许有？
美好的
好的
We had to get a different hotel because the environment was so unsafe and dirty. We didn’t even stay in the room at all.
After a long drive up, we got there around midnight and were placed in a room with no latch. It also reeked of cigarettes and we had a wedding the next day so we asked to change rooms. The woman at the front desk was very unfriendly but placed us in a different room, but this one didn't lock at all! The door was completely broken, and there was a giant gap where you could see in! We are two girls, traveling alone in a place we've never been. Of course we want to have our door at least lock! This is the bare minimum! A locking door. That is all I was looking for and they couldn't even give us that. Ridiculous. Spend your money elsewhere, or spend the little extra money for your safety
Staff was very nice. My door did not lock, other than the latch, and there was a gap between the top of the door and the door frame which led to some additional noise. I didn't notice until the morning...everything else is nice. Clean bed, room, and bathroom.
The building appears as though it’s sinking into the ground. The ice machine was broke, the vending machine took money without dispensing and the fire alarm was intermittently going off all night. Terrible.
Bugs in room. Leak from the floor above in the bathroom and someone tried to enter my room
Booked this hotel for a quick overnight and it was the cheapest we could find in the area. Front desk staff was very friendly and our room was extremely clean. The hotel itself is old and shows its age but the lobby/ lounge area has been updated and is nice.
I stayed 1 night for Binghamton University Homecoming. At first, I was skeptical about the stay before I made the purchase, because it’s rated a 3-Star hotel online, but I have to tell you that it’s more than a 3-star. I am going to rate it a 4+, because my King Size bedroom was so clean, and looked really nice. The air conditioner kept the room cool. There are a bunch of stores for shopping all around and very good restaurant choices. You’ll love it!
Room updated except bathroom door handle old and loose. Near the elevator and heard doors slamming closed before going to bed but did not keep us up. It was a little tricky to find the hotel as it seems like you’re turning into a car wash driveway. We circled the block first and then finally found it. Would definitely stay here again.