Somewhat updated, but old and falling apart under the cheap upgrades. Bathroom sink faucet looked fairly new, but almost completely fell on when using. In need of a deep upgrade.
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酒店回复: Thank you for taking the time to share your feedback with us. We appreciate your candid observations regarding the condition of our facilities. It’s concerning to hear about the issues you encountered with the bathroom sink faucet, and we apologize for any inconvenience this may have caused during your stay. Your insights are invaluable as they help us identify areas where we can improve.We understand the importance of maintaining a comfortable and functional environment for our guests, and we are committed to addressing the concerns you’ve raised. Your comments regarding the need for deeper upgrades will be taken into serious consideration as we plan for future renovations.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.
4.0分
其他
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Usually breakfast is till 10. That helps when you are trying to relax. Door would not open all the way in the bathroom and would not close easily. Room was very clean and the person who checked me in was friendly and professional.
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酒店回复: Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the breakfast hours; we understand how important it is to have a leisurely start to your day while on vacation. Your comments will certainly be taken into consideration as we continually strive to enhance our guest experience.We also appreciate your note about the bathroom door. We understand that convenience and functionality are key to a comfortable stay, and we will address this matter with our maintenance team to ensure that future guests do not encounter similar issues.On a positive note, we are delighted to hear that you found your room to be very clean and that our check-in staff made a positive impression on you with their friendly and professional service. Your satisfaction is very important to us, and we are glad we could contribute to your stay in this way.Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even better experience.
5.0分
其他
Clean comfortable room. Nice staff. Didn’t make it to breakfast or pool Area this trip hope to next time!!
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酒店回复: Thank you for your outstanding 10-star review! We are delighted to hear that you found your room clean and comfortable, and that our staff contributed positively to your stay. It’s wonderful that you had a pleasant experience with us, even if you didn’t get a chance to enjoy our breakfast or pool area this time. We truly hope you can take advantage of those amenities on your next visit. Your feedback is invaluable to us, and we look forward to welcoming you back for another stay where you can experience all that we have to offer!
5.0分
其他
Love love this Hotel. It was so clean and everyone was so friendly. Definitely my new Hotel.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay at Tru by Hilton Monroe OH. Our team takes great pride in maintaining a clean and welcoming environment for all our guests, and it’s heartwarming to know that our efforts made a positive impression on you.Your kind words about our friendly staff truly mean a lot to us. We strive to create a warm and inviting atmosphere where every guest feels at home, and we are delighted that you felt this during your visit.We look forward to welcoming you back on your next stay, as we would love to provide you with another exceptional experience.
5.0分
其他
Clean room and cozy and very quiet. They also had a crib for my son which was a huge plus!
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酒店回复: Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you found your room clean, cozy, and quiet during your stay. It’s great to know that the crib we provided for your son made your visit even more enjoyable. We strive to create a comfortable environment for families, and it’s rewarding to hear that we succeeded in making your experience a positive one.We appreciate your kind words and hope to welcome you and your family back to Tru by Hilton Monroe OH in the future!
5.0分
家庭亲子
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Very nice property, definitely trying to have a modern look to the lobby and rooms, everything is well put together and looks nice. Beds were comfortable and the room was clean.
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酒店回复: Thank you for your outstanding 10-star review! We are thrilled to hear that you enjoyed your stay at Tru by Hilton Monroe OH. It’s wonderful to know that you appreciated the modern design of our lobby and rooms. We strive to create a welcoming and aesthetically pleasing environment for our guests, and your feedback confirms that we are on the right track.We’re also delighted that you found the beds comfortable and your room clean. Cleanliness and comfort are top priorities for us, and it’s rewarding to hear that we met your expectations in these areas.We look forward to welcoming you back for another exceptional stay!
4.0分
其他
Room was clean, bathroom was clean. Good property. The breakfast eating area was well appointed and clean.
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酒店回复: Thank you for taking the time to share your experience with us. We are pleased to hear that you found your room and bathroom clean, as we take great pride in maintaining high standards of cleanliness throughout our property. It's also wonderful to know that you appreciated the breakfast area; we strive to create a welcoming and comfortable space for our guests to enjoy their meals.Your feedback is invaluable to us as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future for an even better stay.
作为只是过一夜的酒店绝对合格因为至少很干净 这个价格就不要奢求有像样的早餐了 不过满足基本需求也是不成问题
我们床上有一只臭虫,希望能退款,谢谢。
好地方,我们住得很愉快。
Somewhat updated, but old and falling apart under the cheap upgrades. Bathroom sink faucet looked fairly new, but almost completely fell on when using. In need of a deep upgrade.
Usually breakfast is till 10. That helps when you are trying to relax. Door would not open all the way in the bathroom and would not close easily. Room was very clean and the person who checked me in was friendly and professional.
Clean comfortable room. Nice staff. Didn’t make it to breakfast or pool Area this trip hope to next time!!
Love love this Hotel. It was so clean and everyone was so friendly. Definitely my new Hotel.
Clean room and cozy and very quiet. They also had a crib for my son which was a huge plus!
Very nice property, definitely trying to have a modern look to the lobby and rooms, everything is well put together and looks nice. Beds were comfortable and the room was clean.
Room was clean, bathroom was clean. Good property. The breakfast eating area was well appointed and clean.