Had a horrible experience at Shalimar Hotel. The service staff are extremely unprofessional — they lack basic manners and courtesy when dealing with guests. The attitude is dismissive, and they show no interest in helping with even the simplest requests. What stood out most was the behavior of the security/receptionist — an older man, likely in his late 50s, usually dressed in a white shirt and black pants. He was incredibly rude, lacked any sense of customer service, and spoke in a disrespectful tone. For someone who is the first point of contact at a hotel, his conduct was completely unacceptable. Overall, the place is poorly managed with zero regard for guest experience. I do not recommend this hotel for any reason.
这家酒店很不错，员工非常友好。我的房间很干净，空调也很给力。
哈林顿先生的善意并没有抹去这家酒店的破旧，酒店的建筑物本身非常漂亮：充满潜力。
接待处全天 24 小时开放，这位先生从不休息：他让您的住宿更加轻松。
对于包含的早餐，没有建议的选择，因为两种早餐是相同的，并且总是以相同的方式供应。不用再要求多喝一点热饮
酒店位于嘈杂且不安全的地区。大楼很旧，需要翻新，房间有霉味。 最初，工作人员给人的感觉是热情和友好。我是晚上到达的，他们给我安排了高级房，承诺价格和Booking上的价格一样，并主动提出绕过平台直接合作。 然而，第二天情况就发生了变化。另一位经理过来表示，房价比 Booking 上的价格高出三倍，理由是“网站错误”。之前的所有协议都被忽略了，微笑着向我打招呼的经理静静地站着，显然他明白发生了什么事，但可惜的是，他无能为力，我被置于负面的境地，就好像我试图逃避付款一样。 付完当晚的全价后，我就离开了。我不知道你为什么要选择这家酒店。 顺便说一句，餐厅里也没有食物，感觉就像是一个经过深思熟虑的欺诈计划的受害者。我感觉自己被欺骗了。
如果您想住在火车站附近，住一晚还行。但除此之外，这里不是个令人愉快的地方。马路很吵。房间很干净，但需要刷点油漆。工作人员很友好，乐于助人。早餐很好。空调很好。
还有改进的空间。房间需要更频繁地打扫，以方便长期入住的客人。接待沙发需要清洁，以便接待客人，扶手上沾满了黑色的污垢。R.Prashath 先生非常乐于助人。当他在附近时，你可以问他任何事情，他会在你入住期间为你提供所需的帮助。所以感谢 Prashath 先生，我们的假期过得很愉快。但有一位老人需要远离客人视线，因为在获取信息时，他会靠近你听你说话，这非常不合适。
与广告不符。灯光很差。电视频道需要付费才能开通。空调很糟糕。床单和床垫不令人满意。绝对不是三星级酒店。更像是旅行旅馆。
房间大小合适，干净，床很舒服，空调很好
缺点 - 虽然有热水器，但淋浴还是很冷，窗帘很薄，所以日出时会被吵醒
地理位置优越，可轻松前往科伦坡所有地方。地理位置优越，员工优秀，特别是 Sindujan，非常乐于助人，英语流利，接待客人非常友好。早餐也很棒，房间非常干净，每天都有客房服务
房间宽敞，工作人员友好，酒店内设有餐厅，步行约 30 分钟即可抵达科伦坡堡
Had a horrible experience at Shalimar Hotel. The service staff are extremely unprofessional — they lack basic manners and courtesy when dealing with guests. The attitude is dismissive, and they show no interest in helping with even the simplest requests. What stood out most was the behavior of the security/receptionist — an older man, likely in his late 50s, usually dressed in a white shirt and black pants. He was incredibly rude, lacked any sense of customer service, and spoke in a disrespectful tone. For someone who is the first point of contact at a hotel, his conduct was completely unacceptable. Overall, the place is poorly managed with zero regard for guest experience. I do not recommend this hotel for any reason.