Clean and comfortable. Breakfast was pretty good too and ends at 10am on the weekends. Overall a very pleasant stay.
酒店回复: Thank you for the amazing review we hope to welcome you back soon
5.0分
其他
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Diverse, wonderful, complementary breakfast! Excellence space and great facility. Love the fireplace is out front convenient for walking to area restaurants and 25th St.
酒店回复: Thank you for the amazing review we hope to welcome you back soon
3.0分
情侣出游
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Mya was not knowledgeable about anything to do with the rooms. There was no Microwave in my room and the fridge had no control to make it colder. I was given a handicapped room which I requested a non handicap room. The hotel was clean and convenient to places.
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酒店回复: Thank you for sharing this feedback about your recent stay with us. I’m truly sorry for the inconveniences you experienced, especially regarding the room and amenities.You should not have been placed in a handicap-accessible room after requesting a standard room, and I apologize for that mistake. We’ll be reviewing our room assignment process to ensure guest preferences are double-checked and honored whenever possible.I’m also sorry that there was no microwave in your room and that the refrigerator didn’t have an accessible temperature control. Our team should have explained available options, such as relocating you, providing access to a microwave, or offering an alternative solution.Your comment about Mya not being knowledgeable about the rooms is very important to us. We will be coaching and retraining to ensure our staff can confidently answer questions and better assist our guests.On a positive note, I truly appreciate you mentioning that the hotel was clean and convenient to nearby places. We hope you’ll consider giving us another chance to provide a smoother, more comfortable stay.
5.0分
商务出差
Staff was very friendly and rooms were nice and clean! I enjoyed my stay will definitely be staying there again!
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酒店回复: Thank you for the amazing review we hope to welcome you back very soon
5.0分
商务出差
Rooms were clean and breakfast, even though buffet style was really good. My go to place when I come to Ogden.
酒店回复: Thank you for the amazing review we hope to welcome you back soon
5.0分
家庭亲子
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Excelente service staff, the room was clean, comfortable, walkable area, people very friendly. Good and safe environment for family with kids. Breakfast with healthy options and nice area. I will definitely come back.
酒店回复: Thank you for the amazing review we hope to welcome you back soon
4.0分
其他
No housekeeping was done , had to ask for towels , checked in to a dirty room and very upset no coffee pot in room
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酒店回复: Thank you for sharing this feedback, and I’m truly sorry for the experience you had. Arriving to a room that wasn’t properly cleaned, not receiving housekeeping service, and having to request towels are all unacceptable and far below our standards. I also apologize for the frustration about not having an in-room coffee maker.We’ve shared your comments with our housekeeping and front desk leaders to reinforce room-prep checklists, mid-stay service follow-through, and amenity expectations. While we offer complimentary coffee in the lobby, we can arrange an in-room setup when available—please let us know at or before check-in.We appreciate you bringing this to our attention and hope for the chance to provide a much smoother stay next time.Warm regards,Dezmen YoungSales RepresentativeHome2 Suites / Tru by Hilton Ogden
3.0分
其他
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Very loud and small
Like dozens of other reviews mention, the hotel is very poorly constructed. It's right next to a busy road with no sound proofing. All night you hear loud vehicles and large trucks driving by. It's a cheap stay which is nice, but a bummer on the noise issues. The rooms are also extremely small. There is no room to even open a full size suitcase all the way. The room was clean.
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酒店回复: Thank you for your honest feedback. I’m glad to hear your room was clean and that you found value in the stay, but I’m sorry the traffic noise and room size impacted your comfort. We understand how important a quiet, spacious room is for rest and convenience.We’re reviewing additional noise-mitigation options and will continue to note guest preferences for quieter room locations away from the road whenever possible. If you stay with us again, please request a non-roadside room and we’ll do our best to accommodate.We appreciate you sharing this and hope to provide a more restful experience next time.Warm regards,Dezmen YoungSales RepresentativeHome2 Suites / Tru by Hilton Ogden
5.0分
家庭亲子
Clean. Nice staff. Great fitness room. Breakfast fine but could use more healthy options and better selection of fruit.
酒店回复: Thank you for the amazing review we hope to welcome you back soon
地理位置优越，早餐也不错。房间有点小，没有衣柜和储物空间，但所有优点都弥补了这些不足，比如台球桌。台球杆虽然不太好用，但孩子们玩得很开心。
Clean and comfortable. Breakfast was pretty good too and ends at 10am on the weekends. Overall a very pleasant stay.
Diverse, wonderful, complementary breakfast! Excellence space and great facility. Love the fireplace is out front convenient for walking to area restaurants and 25th St.
Mya was not knowledgeable about anything to do with the rooms. There was no Microwave in my room and the fridge had no control to make it colder. I was given a handicapped room which I requested a non handicap room. The hotel was clean and convenient to places.
Staff was very friendly and rooms were nice and clean! I enjoyed my stay will definitely be staying there again!
Rooms were clean and breakfast, even though buffet style was really good. My go to place when I come to Ogden.
Excelente service staff, the room was clean, comfortable, walkable area, people very friendly. Good and safe environment for family with kids. Breakfast with healthy options and nice area. I will definitely come back.
No housekeeping was done , had to ask for towels , checked in to a dirty room and very upset no coffee pot in room
Very loud and small
Like dozens of other reviews mention, the hotel is very poorly constructed. It's right next to a busy road with no sound proofing. All night you hear loud vehicles and large trucks driving by. It's a cheap stay which is nice, but a bummer on the noise issues. The rooms are also extremely small. There is no room to even open a full size suitcase all the way. The room was clean.
Clean. Nice staff. Great fitness room. Breakfast fine but could use more healthy options and better selection of fruit.