酒店回复: Dear JohnThank you so much for staying with us and for sharing your thoughtful feedback. We're glad to hear that you enjoyed the cleanliness of our facilities and found the room and shower refreshing—though I’m sorry to hear about the flooding issue. We’ll certainly have our maintenance team look into that to prevent future inconvenience.It’s also great to know you had a chance to enjoy the pool and fitness area, though we understand how a crowded pool space can affect your ability to relax. Your comments help us better manage guest comfort, especially during busy times.We’re pleased you appreciated our central location, and we hope you'll have the chance to explore the neighborhood more during a future visit. We’d love to welcome you back for an even better stay!Warm regards,
酒店回复: Thank you for sharing your experience with us. We’re happy to hear that, overall, you had a nice stay. However, we sincerely apologize for the maintenance issues you encountered in the bathroom and the pool area. That’s certainly not the experience we aim to provide.We’ve already notified our maintenance team about the towel racks and wallpaper issues, and we’ll ensure they are addressed as soon as possible. Regarding the pool, we appreciate your feedback and will look into potential improvements.Your comments are invaluable as we continue to improve our facilities and service. We hope to have the opportunity to welcome you back and provide a more seamless experience next time.
5.0分
其他
原文
翻译提供方：Google
我的钥匙出了点问题。我猜我可能只是不明白。前台很友好，耐心又乐于助人。
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us.I’m sorry to hear you experienced difficulty with your room key and that the operation wasn’t intuitive. We’ll be updating our check‑in instructions and ensuring our team provides a quick demonstration at the front desk so that future guests can get in and out of their rooms without any confusion.I’m glad to hear that despite the key issue, our front desk staff were friendly, patient, and helpful. I’ll be sure to recognize them for going the extra mile.If you return to stay with us again, please don’t hesitate to let us know at arrival—whether it’s with your key or anything else—and we’ll be happy to provide a personal walkthrough to make sure your stay is seamless.We appreciate your feedback and hope to welcome you back soon.
5.0分
家庭亲子
原文
翻译提供方：Google
入住手续办理快捷，服务热情周到。房间设施还算新。大堂的台球桌和桌游设施很棒。
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酒店回复: Thank you for your wonderful review!We’re so glad to hear that your check-in experience was quick and friendly, and that you enjoyed the condition of our rooms. It’s great to know you also had fun with our lobby amenities like the pool table and board games! We’re always looking for ways to enhance our guests' experience, and we’re thrilled that you enjoyed these extras. We hope to have the pleasure of welcoming you back in the future!
5.0分
情侣出游
原文
翻译提供方：Google
干净，早餐很棒。也喜欢用皂液器代替小瓶装的洗发水。
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酒店回复: Thank you for the amazing review we look forward to welcoming you back
5.0分
情侣出游
原文
翻译提供方：Google
我们很喜欢这里的位置，工作人员也很友好。煎饼机坏了
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酒店回复: thank you for the 10/10 review i will have the Maintenace look into the pancake machine
5.0分
其他
原文
翻译提供方：Google
这家酒店的早餐棒极了。选择太多了。健身房也很大，有很多选择。
酒店回复: thank you for the amazing review we hope to welcome you back soon
地理位置优越，早餐也不错。房间有点小，没有衣柜和储物空间，但所有优点都弥补了这些不足，比如台球桌。台球杆虽然不太好用，但孩子们玩得很开心。
我们住了一晚，总体体验很棒。设施和房间都非常干净，淋浴间也干净清爽——不过我记得之前有水漫过，这点有点小瑕疵。我们使用了泳池和健身房。泳池区人很多，座位也很有限，让人感觉不太舒服。酒店地理位置优越——就在市中心——虽然我们没有怎么逛周边地区，但看起来步行也很方便。
服务很好，早餐很棒，前台工作人员很棒，但唯一的问题是没有微波炉，墙上有些东西不太好看，除此之外，一切都很棒，酒店值得推荐
价格实惠的好地方，但有一个条件
地方很棒——干净、现代、早餐美味、健身房一流。服务一流。然而，北边的道路噪音让我难以入睡。
游泳池需要修缮一下，浴室的毛巾架从墙上掉下来了，墙纸也存在问题——除此之外，住宿体验还不错。
我的钥匙出了点问题。我猜我可能只是不明白。前台很友好，耐心又乐于助人。
入住手续办理快捷，服务热情周到。房间设施还算新。大堂的台球桌和桌游设施很棒。
干净，早餐很棒。也喜欢用皂液器代替小瓶装的洗发水。
我们很喜欢这里的位置，工作人员也很友好。煎饼机坏了
这家酒店的早餐棒极了。选择太多了。健身房也很大，有很多选择。