酒店回复: Dear Tom,We are deeply sorry to hear about your experience and the frustration you encountered during your 8-night stay. We sincerely apologize for the lack of consistent housekeeping and the subsequent erroneous charge. We understand how upsetting this must have been. We recognize that you were skipped for cleaning for several days, that your room was only cleaned after a complaint, and that you were then charged for extra cleaning, which is completely unacceptable. We also apologize for the unacceptable wait time on the phone and the failure to return your call. This is not the level of service we strive to provide.We are taking your feedback very seriously and will be investigating this matter thoroughly. We will review our housekeeping logs and communication records to understand what went wrong. We will immediately reverse the supplemental cleaning charge. We understand this was an error and will ensure it is rectified promptly. We will retrain and reinforce our housekeeping procedures with our staff to ensure consistent and reliable service for all our guests. We will also review our communication protocols to prevent such failures in the future.Sincerely,Home2/TRU Ogden Management Team
酒店回复: Dear Tom,We are deeply sorry to hear about your experience and the frustration you encountered during your 8-night stay. We sincerely apologize for the lack of consistent housekeeping and the subsequent erroneous charge. We understand how upsetting this must have been. We recognize that you were skipped for cleaning for several days, that your room was only cleaned after a complaint, and that you were then charged for extra cleaning, which is completely unacceptable. We also apologize for the unacceptable wait time on the phone and the failure to return your call. This is not the level of service we strive to provide.We are taking your feedback very seriously and will be investigating this matter thoroughly. We will review our housekeeping logs and communication records to understand what went wrong. We will immediately reverse the supplemental cleaning charge. We understand this was an error and will ensure it is rectified promptly. We will retrain and reinforce our housekeeping procedures with our staff to ensure consistent and reliable service for all our guests. We will also review our communication protocols to prevent such failures in the future.Sincerely,Home2/TRU Ogden Management Team
酒店回复: Dear Tom,We are deeply sorry to hear about your experience and the frustration you encountered during your 8-night stay. We sincerely apologize for the lack of consistent housekeeping and the subsequent erroneous charge. We understand how upsetting this must have been. We recognize that you were skipped for cleaning for several days, that your room was only cleaned after a complaint, and that you were then charged for extra cleaning, which is completely unacceptable. We also apologize for the unacceptable wait time on the phone and the failure to return your call. This is not the level of service we strive to provide.We are taking your feedback very seriously and will be investigating this matter thoroughly. We will review our housekeeping logs and communication records to understand what went wrong. We will immediately reverse the supplemental cleaning charge. We understand this was an error and will ensure it is rectified promptly. We will retrain and reinforce our housekeeping procedures with our staff to ensure consistent and reliable service for all our guests. We will also review our communication protocols to prevent such failures in the future.Sincerely,Home2/TRU Ogden Management Team
酒店回复: Dear Tom,We are deeply sorry to hear about your experience and the frustration you encountered during your 8-night stay. We sincerely apologize for the lack of consistent housekeeping and the subsequent erroneous charge. We understand how upsetting this must have been. We recognize that you were skipped for cleaning for several days, that your room was only cleaned after a complaint, and that you were then charged for extra cleaning, which is completely unacceptable. We also apologize for the unacceptable wait time on the phone and the failure to return your call. This is not the level of service we strive to provide.We are taking your feedback very seriously and will be investigating this matter thoroughly. We will review our housekeeping logs and communication records to understand what went wrong. We will immediately reverse the supplemental cleaning charge. We understand this was an error and will ensure it is rectified promptly. We will retrain and reinforce our housekeeping procedures with our staff to ensure consistent and reliable service for all our guests. We will also review our communication protocols to prevent such failures in the future.Sincerely,Home2/TRU Ogden Management Team
酒店回复: Dear Tom,We are deeply sorry to hear about your experience and the frustration you encountered during your 8-night stay. We sincerely apologize for the lack of consistent housekeeping and the subsequent erroneous charge. We understand how upsetting this must have been. We recognize that you were skipped for cleaning for several days, that your room was only cleaned after a complaint, and that you were then charged for extra cleaning, which is completely unacceptable. We also apologize for the unacceptable wait time on the phone and the failure to return your call. This is not the level of service we strive to provide.We are taking your feedback very seriously and will be investigating this matter thoroughly. We will review our housekeeping logs and communication records to understand what went wrong. We will immediately reverse the supplemental cleaning charge. We understand this was an error and will ensure it is rectified promptly. We will retrain and reinforce our housekeeping procedures with our staff to ensure consistent and reliable service for all our guests. We will also review our communication protocols to prevent such failures in the future.Sincerely,Home2/TRU Ogden Management Team
服务太差，早上八点保洁就开始敲门，告知后仍一小时一次，简直是骚扰。退房和前台抱怨，前台态度懈怠，漫不经心，旁边酒店很多，大家绕道吧！旅行二十天最差体验！
干净宽敞。
第二天继续入住，很快就住了一晚。房间干净宽敞。工作人员非常友好，知识渊博。没有任何问题。唯一遗憾的是早餐是鸡蛋粉。不过，考虑到鸡蛋短缺，这也可以理解。离开前我还是吃了一顿不错的饭。
我们下午3点到达酒店，入住时间刚好，房间还没准备好。我们决定去吃晚饭，让工作人员打扫房间。4点半我们回来时，房间仍然没有空余，我们又等了30分钟才有空余房间。我们到达房间时，发现服务台上散落着面包屑和食物残渣，地板上也散落着食物。我们告诉了前台，并给他们看了照片，以为我们离开后会有人来处理。那天晚上晚些时候我们回到房间，发现并没有人打扫。第二天早上，我们又给前台看了房间照片，表达了我们的失望。如果我们是希尔顿会员，他们还可以给我们加分。
这家酒店令人非常满意。早餐很棒，每次入住，工作人员都很友好。我们的特大床套房宽敞安静。我们很喜欢这里的泳池、热水浴缸、空调，而且靠近城镇/活动场所。绝对会再次入住。
我们很喜欢犹他州的奥格登。Home2 Suites 地理位置优越，四处走走看看周边环境也很不错。非常干净安全。我们一定会再来的。
彻头彻尾的欺诈
绝对是欺诈！！！总共住了 8 晚。他们每天都不让我打扫房间，直到我投诉。最后在 5 天后才打扫了我的房间。然后，又要为额外的房间清洁支付额外费用。这太疯狂了，房间的打扫方式一点也不异常。试着打电话，让我等了 15 分钟，等经理来，然后就再也没有给我回电话。这里的服务太差劲了！
糟糕的服务
绝对是骗人的！！！一共住了 8 晚。他们每天都不让我打扫房间，直到我投诉。最后在 5 天后才打扫了我的房间。然后，又要额外支付额外房间清洁费。这太疯狂了，房间的打扫方式一点都不奇怪。试着打电话，让我等了 15 分钟，等经理来，然后就再也没有给我回电话。这里的服务太恶心了！
警告！千万不要住在这里
绝对是骗人的！！！总共住了 8 个晚上。他们每天都不让我打扫房间，直到我抱怨。最后在 5 天后才打扫了我的房间。然后，又要为额外的房间清洁支付额外费用。这太疯狂了，房间的打扫方式一点也不奇怪。试着打电话，让我等了 15 分钟，等经理来，然后就再也没有给我回电话。这里的服务太差劲了！
再也不来了！！
绝对是骗人的！！！一共住了 8 晚。他们每天都不让我打扫房间，直到我抱怨。最后在 5 天后才打扫了我的房间。然后，又要额外支付额外房间清洁费。这太疯狂了，房间的打扫方式一点也不奇怪。试着打电话，让我等了 15 分钟，等经理来，然后就再也没有给我回电话。这里的服务太差劲了！
欺诈性收费
绝对是欺诈！！！总共住了 8 晚。他们每天都不让我打扫房间，直到我投诉。最后在 5 天后才打扫了我的房间。然后，又额外收取了 80 美元的房间清洁费。这太疯狂了，房间的打扫方式没有任何异常。试着打电话，让我等了 15 分钟，等经理来，然后就再也没有给我回电话。这里的服务太差劲了！