酒店回复: 您好，Gregory，感谢您分享您最近入住的体验反馈。对于您入住期间遇到的问题，特别是清洁服务和洗碗方面的失误，我们深表歉意。您提出的关于员工培训和早餐情况的意见我们也已记录在案，感谢您理解我们团队面临的挑战。我们致力于为宾客营造舒适的入住环境，您的宝贵意见将有助于我们改进服务。我们很高兴得知您套房内的厨房满足了您的需求，但对于餐具不足的问题，我们深感抱歉。感谢您的坦诚评价，希望您未来有机会再次光临。此致，敬礼！Homewood Suites By Hilton Santa Clarita/Valencia, CA 宾客关系经理

酒店回复: 亲爱的Tanya，感谢您抽出宝贵时间分享您在加州圣克拉丽塔/瓦伦西亚希尔顿惠庭酒店的入住体验。您的反馈对我们改进服务至关重要，我们非常重视。我们很高兴您对我们的早餐感到满意，并且觉得我们的座位安排适合大家庭。对于您在房间照明、镜子以及泳池水温方面遇到的问题，我们深表歉意。我们理解这些细节对于舒适的入住体验至关重要。请放心，我们会认真考虑您的反馈，并不断努力提升宾客体验。很遗憾我们酒店没有热水浴缸，如果您因此在入住期间感到不便，我们深表歉意。我们期待您的再次光临，并希望下次能为您提供更优质的服务。此致，敬礼！加州圣克拉丽塔/瓦伦西亚希尔顿惠庭酒店宾客关系经理

酒店回复: 尊敬的宾客，感谢您分享您的反馈。我们非常重视每一位宾客的体验，并感谢您对早餐服务和员工互动方面的宝贵意见。您的意见将提交给我们的团队，以确保未来宾客能够获得清晰的沟通和一致的服务。像您这样的宾客见解有助于我们发现提升服务的机会，我们珍视每一次改进的机会，力求让每一位入住我们酒店的宾客都拥有更美好的体验。此致，卡拉·伊拉赫塔 总经理

酒店回复: 尊敬的宾客，感谢您分享如此详尽的反馈。我们非常感谢您对客房设施、早餐以及整体体验的评价，这些反馈让我们对宾客的感受有了更深入的了解。我们的团队致力于确保您入住的每一个环节都流畅舒适，您的意见将帮助我们不断改进。我们很高兴空调问题已得到及时解决，并将继续努力提升宾客体验的各个方面。此致，总经理 Karla Iraheta

酒店回复: 尊敬的宾客，感谢您分享您的反馈意见。我们非常感谢您抽出宝贵时间提供您的见解，这有助于我们了解宾客关注的方面。您的意见对我们至关重要，能够帮助我们为所有宾客营造舒适周到的环境。我们期待未来有机会再次接待您，并为您提供更能体现我们一贯追求的高品质服务。此致，卡拉·伊拉赫塔 总经理

酒店回复: Dear Fred,Thank you for taking the time to share such a glowing review of your experience at Homewood Suites By Hilton Santa Clarita/Valencia, CA. We are thrilled to know that you found our hotel to be excellent, from the condition of the room to our breakfast offerings in the lobby, and the availability of parking around the complex. We constantly strive to provide our guests with top-notch services and amenities, and your satisfaction is our best reward.We're also delighted that our onsite manager, Jeremy Tratner, was able to assist you in modifying your reservation to your benefit. It's always our goal to accommodate our guests' needs to the best of our ability. Your kind words have been shared with our team, and we're all looking forward to welcoming you back on your next visit to the area. Warm Regards, Guest Relations Manager.

酒店回复: Dear Ema,Thank you for your 5/5 rating! We're glad to hear you had a great experience during your son's football tournament. It's wonderful that you enjoyed the friendly staff, clean facilities, and quiet barbecue area. We appreciate your recommendation and look forward to welcoming you again!Sincerely, Ryan Garcia-AgcaoiliGeneral Manager

酒店回复: Dear Gillian,Thank you so much for taking the time to share your experience with us. We are delighted to know that you chose to stay at Homewood Suites By Hilton Santa Clarita/Valencia, CA and appreciate your valuable feedback. We are, however, sorry to hear about the shortfall in our breakfast service. It's important for us to ensure that every guest starts their day off right and your experience is not reflective of our usual high standards.Please be assured that we take your comments seriously and will use them to review and improve our breakfast replenishment procedures. We understand the importance of a hearty breakfast and we regret any inconvenience caused. We would love the opportunity to welcome you back and provide the top-notch service we are known for. Warm Regards,General ManagerHomewood Suites By Hilton Santa Clarita/Valencia, CA