酒店回复: Dear Guest, Thank you so much for taking the time to share such delightful feedback about your recent stay with us. We are absolutely thrilled to read your comments.It's fantastic to know that you enjoyed our spacious and clean rooms, our excellent location, and the rich breakfast selection. We are very proud of our property and its facilities, so hearing that they met your expectations is the best compliment we can receive.We're also delighted that you noticed our vibrant atmosphere! It's true that many couples choose our hotel for their special photos, and we're glad it added to the positive energy of your stay.Most of all, we are so pleased that our location with three nearby train stations was convenient for your travel plans. Helping to make our guests' journeys smoother is a key part of our mission.Your intention to stay with us again is the highest praise. We truly value your loyalty and cannot wait to welcome you back for your next visit.Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear Guest, Thank you so much for choosing Moscow Marriott Imperial Plaza hotel, and for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that you found our location across from the train station convenient and appreciated the ramp access for your luggage – we know that makes a big difference after a long journey.It's also wonderful to know that you were happy with the thorough daily cleaning of your room. Thank you for your feedback regarding the tissues; we will certainly review our in-room amenities to ensure all essential items are readily available for our guests.Furthermore, we are incredibly grateful for your valuable travel tip about visiting the Armed Forces Cathedral. This kind of local insight is priceless for fellow travelers, and we truly appreciate you sharing it.We look forward to welcoming you back on your next visit!Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate all comments as they help us identify areas for improvement.First and most importantly, please accept our deepest apologies for the significant inconvenience regarding the misplaced E-visa copy. This is not the standard of service we strive for, and we have already addressed this with our front desk team to ensure proper document handling procedures are strictly followed to prevent this from happening again. We truly appreciate your understanding and are very glad this did not disrupt your travel plans.We also note your comments regarding the ongoing construction in the area and the lack of tissues in your room. We apologize for these oversights and the negative impact they had on your experience. Your feedback on the room amenities has been passed to our Housekeeping management for immediate review.It is disheartening to read that your stay was "just so-so," as our goal is always to provide a exceptional and seamless experience. We hope you might reconsider giving us another opportunity to provide you with the true Marriott standard of service you expect and deserve.Should your travels bring you back to the area, please reach us directly. We would be honored to welcome you back to show you our hospitality and care.Yours sincerely,Adelia Evseeva Rooms Division Director

酒店回复: Dear DatoumeiAda, First and foremost, I would like to use the opportunity, and thank you for choosing Moscow Marriott Imperial Plaza hotel.Also, I would like to thank you for taking the time to share your detailed review and photos of your recent stay with us.We are delighted to hear that you appreciated our hotel's classic Russian heritage and found the hygiene standards to be very good. We are also proud of our lobby and are thrilled that you enjoyed its beautiful environment. It is equally rewarding to know that you found our location convenient for your travels.We have taken note of your comments regarding the ongoing maintenance at the high-speed rail and train stations, and we sincerely apologize for any inconvenience this may have caused during your visit. This is indeed a temporary situation aimed at improving the infrastructure for the future. We also regret to hear that the dining options immediately nearby did not fully meet your expectations. Our concierge team is always available to recommend and arrange transportation to a wider variety of excellent restaurants in the city, and we will be sure to highlight this service more prominently for future guests.Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back and create a memorable enjoyable experience. Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: 尊敬的 Chisako Chi： 感谢您在 Trip.com 上对莫斯科万豪帝国广场酒店的高度评价和善意评论。 我们非常感谢您的反馈，因为像您这样的评论激励着我们的团队竭尽全力提供高水平的服务。 当然，我们不会止步于此，我们会继续努力让您满意。 我们非常欢迎您再次光临莫斯科万豪帝国广场酒店，感受我们贴心周到的服务。 此致， Adelia Evseeva 客房管理总监

酒店回复: Dear Yaoayaoyao,Thank you for your honest feedback. We truly appreciate you taking the time to share your experience.We are pleased to hear that you found the hotel itself to be very nice. However, we are deeply sorry that the external environment significantly impacted your stay. We understand that the ongoing road construction and the proximity to the station created a chaotic and unpleasant atmosphere, and we sincerely apologize for this inconvenience.While these factors are outside our direct control, we regret that they overshadowed the positive aspects of your visit and led to your decision not to return. I would like to kindly inform you that the city's construction projects was completed,and I hope that you will grant us with another opportunity to welcome you back and provide a more peaceful experience.Yours sincerely,Adelia EvseevaRooms Division Director

酒店回复: 尊敬的宾客： 首先，我想借此机会感谢您选择莫斯科万豪帝国广场酒店，并感谢您在Trip.com上留下宝贵的入住体验。 您的意见对我们非常宝贵，因为我们的员工团队每天都致力于让宾客感受到周到的照顾。我很高兴您对酒店的位置感到满意。然而，很抱歉房间大小和床的大小未能达到您的预期。据我所知，您预订的是一张大床房。 我想告知您，我们酒店也提供配有更大床（即特大床）的标准间。 如有任何疑问，请联系我们。我们将竭诚为您解答，并协助您预订符合您要求的客房。 希望很快能再次欢迎您，并再次向您展现我们的关怀和热情好客。 此致， Adelia Evseeva 客房管理总监

酒店回复: Dear Guest, In the first instance, I would like to use the opportunity, and thank you for choosing Moscow Marriott Imperial Plaza hotel for your stay in Moscow. Also, it is my pleasure to thank you for taking the time to leave your feedback on Trip.com in regards to your recent experience. I am pleased to know that you liked the cleanliness level, staff attitude to your needs, and the hotel location. Our hotel Team is constantly working on the services quality improvements, and we will continue doing everything possible in order to ensure the highest services quality. We will be looking forward to welcoming you back to Moscow Marriott Imperial Plaza hotel. Yours sincerely, Adelia Evseeva Rooms Division Director