酒店回复: Dear roundcloud,Thank you so much for taking the time to write such a thoughtful review. We are truly delighted to hear about your positive experience.It's wonderful to know that you found our location super convenient, enjoyed the comfort and cleanliness of your room, and appreciated the great variety at breakfast. Your special mention of our housekeeping team's prompt response to the spill genuinely means a lot to us. We pride ourselves on attentive service, and we will be sure to share your kind words with them—it will make their day.We completely understand your preference for being closer to Red Square for this particular trip. We are nevertheless honored that you considered our location to be "perfect" otherwise. Should your travels bring you back to this part of the city, we would be absolutely thrilled to welcome you again.Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear audrey46, Thank you for your excellent and detailed review. We're so pleased to hear that you had a great experience overall and found our hotel to be good value for money.It's wonderful to know that our front desk team was responsive and that you enjoyed the comfortable bathroom, strong water pressure, and ideal room temperature. We also appreciate your practical notes about the walk to the metro and the nearby French Bakery—very helpful for other guests.Thank you for recommending us. We hope to see you again soon at Moscow Marriott Imperial Plaza hotel. Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear Guest, Thank you so much for choosing Moscow Marriott Imperial Plaza hotel, and for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that you found our location across from the train station convenient and appreciated the ramp access for your luggage – we know that makes a big difference after a long journey.It's also wonderful to know that you were happy with the thorough daily cleaning of your room. Thank you for your feedback regarding the tissues; we will certainly review our in-room amenities to ensure all essential items are readily available for our guests.Furthermore, we are incredibly grateful for your valuable travel tip about visiting the Armed Forces Cathedral. This kind of local insight is priceless for fellow travelers, and we truly appreciate you sharing it.We look forward to welcoming you back on your next visit!Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear Tinghaiputuo, In the first instance, I would like to use the opportunity, and thank you for choosing Moscow Marriott Imperial Plaza hotel for your stay in Moscow. Apart from that, I am grateful to you for taking the time to leave your gratifying feedback on Trip.com. We are delighted to hear that you appreciated our convenient transportation links and enjoyed the excellent breakfast.Your kind words mean a great deal to our team. We are looking forward to welcoming you back for another wonderful stay soon. Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate all comments as they help us identify areas for improvement.First and most importantly, please accept our deepest apologies for the significant inconvenience regarding the misplaced E-visa copy. This is not the standard of service we strive for, and we have already addressed this with our front desk team to ensure proper document handling procedures are strictly followed to prevent this from happening again. We truly appreciate your understanding and are very glad this did not disrupt your travel plans.We also note your comments regarding the ongoing construction in the area and the lack of tissues in your room. We apologize for these oversights and the negative impact they had on your experience. Your feedback on the room amenities has been passed to our Housekeeping management for immediate review.It is disheartening to read that your stay was "just so-so," as our goal is always to provide a exceptional and seamless experience. We hope you might reconsider giving us another opportunity to provide you with the true Marriott standard of service you expect and deserve.Should your travels bring you back to the area, please reach us directly. We would be honored to welcome you back to show you our hospitality and care.Yours sincerely,Adelia Evseeva Rooms Division Director

酒店回复: Dear Guest,Thank you so much for taking the time to share this fantastic review on Trip.com. We're thrilled you had such a positive experience.It's great to know you enjoyed the spacious room and that our front desk team could assist you seamlessly in English. We're also happy that our location made getting around the city effortless and that you had everything you needed with our facilities.We designed our hotel with the needs of travelers like you in mind, and your feedback confirms we're on the right track. We look forward to hosting you again at Moscow Marriott Imperial Plaza hotel soon. Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear DatoumeiAda, First and foremost, I would like to use the opportunity, and thank you for choosing Moscow Marriott Imperial Plaza hotel.Also, I would like to thank you for taking the time to share your detailed review and photos of your recent stay with us.We are delighted to hear that you appreciated our hotel's classic Russian heritage and found the hygiene standards to be very good. We are also proud of our lobby and are thrilled that you enjoyed its beautiful environment. It is equally rewarding to know that you found our location convenient for your travels.We have taken note of your comments regarding the ongoing maintenance at the high-speed rail and train stations, and we sincerely apologize for any inconvenience this may have caused during your visit. This is indeed a temporary situation aimed at improving the infrastructure for the future. We also regret to hear that the dining options immediately nearby did not fully meet your expectations. Our concierge team is always available to recommend and arrange transportation to a wider variety of excellent restaurants in the city, and we will be sure to highlight this service more prominently for future guests.Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back and create a memorable enjoyable experience. Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: Dear Guest, Thank you so much for taking the time to share such delightful feedback about your recent stay with us. We are absolutely thrilled to read your comments.It's fantastic to know that you enjoyed our spacious and clean rooms, our excellent location, and the rich breakfast selection. We are very proud of our property and its facilities, so hearing that they met your expectations is the best compliment we can receive.We're also delighted that you noticed our vibrant atmosphere! It's true that many couples choose our hotel for their special photos, and we're glad it added to the positive energy of your stay.Most of all, we are so pleased that our location with three nearby train stations was convenient for your travel plans. Helping to make our guests' journeys smoother is a key part of our mission.Your intention to stay with us again is the highest praise. We truly value your loyalty and cannot wait to welcome you back for your next visit.Yours sincerely, Adelia Evseeva Rooms Division Director

酒店回复: 尊敬的 Chisako Chi： 感谢您在 Trip.com 上对莫斯科万豪帝国广场酒店的高度评价和善意评论。 我们非常感谢您的反馈，因为像您这样的评论激励着我们的团队竭尽全力提供高水平的服务。 当然，我们不会止步于此，我们会继续努力让您满意。 我们非常欢迎您再次光临莫斯科万豪帝国广场酒店，感受我们贴心周到的服务。 此致， Adelia Evseeva 客房管理总监

酒店回复: Dear Yaoayaoyao,Thank you for your honest feedback. We truly appreciate you taking the time to share your experience.We are pleased to hear that you found the hotel itself to be very nice. However, we are deeply sorry that the external environment significantly impacted your stay. We understand that the ongoing road construction and the proximity to the station created a chaotic and unpleasant atmosphere, and we sincerely apologize for this inconvenience.While these factors are outside our direct control, we regret that they overshadowed the positive aspects of your visit and led to your decision not to return. I would like to kindly inform you that the city's construction projects was completed,and I hope that you will grant us with another opportunity to welcome you back and provide a more peaceful experience.Yours sincerely,Adelia EvseevaRooms Division Director