酒店回复: Dear Guest, Thank you so much for taking the time to share such delightful feedback about your recent stay with us. We are absolutely thrilled to read your comments.It's fantastic to know that you enjoyed our spacious and clean rooms, our excellent location, and the rich breakfast selection. We are very proud of our property and its facilities, so hearing that they met your expectations is the best compliment we can receive.We're also delighted that you noticed our vibrant atmosphere! It's true that many couples choose our hotel for their special photos, and we're glad it added to the positive energy of your stay.Most of all, we are so pleased that our location with three nearby train stations was convenient for your travel plans. Helping to make our guests' journeys smoother is a key part of our mission.Your intention to stay with us again is the highest praise. We truly value your loyalty and cannot wait to welcome you back for your next visit.Yours sincerely, Adelia Evseeva Rooms Division Director
酒店回复: Dear Guest, Thank you so much for choosing Moscow Marriott Imperial Plaza hotel, and for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that you found our location across from the train station convenient and appreciated the ramp access for your luggage – we know that makes a big difference after a long journey.It's also wonderful to know that you were happy with the thorough daily cleaning of your room. Thank you for your feedback regarding the tissues; we will certainly review our in-room amenities to ensure all essential items are readily available for our guests.Furthermore, we are incredibly grateful for your valuable travel tip about visiting the Armed Forces Cathedral. This kind of local insight is priceless for fellow travelers, and we truly appreciate you sharing it.We look forward to welcoming you back on your next visit!Yours sincerely, Adelia Evseeva Rooms Division Director
酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate all comments as they help us identify areas for improvement.First and most importantly, please accept our deepest apologies for the significant inconvenience regarding the misplaced E-visa copy. This is not the standard of service we strive for, and we have already addressed this with our front desk team to ensure proper document handling procedures are strictly followed to prevent this from happening again. We truly appreciate your understanding and are very glad this did not disrupt your travel plans.We also note your comments regarding the ongoing construction in the area and the lack of tissues in your room. We apologize for these oversights and the negative impact they had on your experience. Your feedback on the room amenities has been passed to our Housekeeping management for immediate review.It is disheartening to read that your stay was "just so-so," as our goal is always to provide a exceptional and seamless experience. We hope you might reconsider giving us another opportunity to provide you with the true Marriott standard of service you expect and deserve.Should your travels bring you back to the area, please reach us directly. We would be honored to welcome you back to show you our hospitality and care.Yours sincerely,Adelia Evseeva Rooms Division Director
酒店回复: Dear DatoumeiAda, First and foremost, I would like to use the opportunity, and thank you for choosing Moscow Marriott Imperial Plaza hotel.Also, I would like to thank you for taking the time to share your detailed review and photos of your recent stay with us.We are delighted to hear that you appreciated our hotel's classic Russian heritage and found the hygiene standards to be very good. We are also proud of our lobby and are thrilled that you enjoyed its beautiful environment. It is equally rewarding to know that you found our location convenient for your travels.We have taken note of your comments regarding the ongoing maintenance at the high-speed rail and train stations, and we sincerely apologize for any inconvenience this may have caused during your visit. This is indeed a temporary situation aimed at improving the infrastructure for the future. We also regret to hear that the dining options immediately nearby did not fully meet your expectations. Our concierge team is always available to recommend and arrange transportation to a wider variety of excellent restaurants in the city, and we will be sure to highlight this service more prominently for future guests.Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back and create a memorable enjoyable experience. Yours sincerely, Adelia Evseeva Rooms Division Director
酒店回复: Dear Yaoayaoyao,Thank you for your honest feedback. We truly appreciate you taking the time to share your experience.We are pleased to hear that you found the hotel itself to be very nice. However, we are deeply sorry that the external environment significantly impacted your stay. We understand that the ongoing road construction and the proximity to the station created a chaotic and unpleasant atmosphere, and we sincerely apologize for this inconvenience.While these factors are outside our direct control, we regret that they overshadowed the positive aspects of your visit and led to your decision not to return. I would like to kindly inform you that the city's construction projects was completed,and I hope that you will grant us with another opportunity to welcome you back and provide a more peaceful experience.Yours sincerely,Adelia EvseevaRooms Division Director
酒店回复: Dear Guest, In the first instance, I would like to use the opportunity, and thank you for choosing Moscow Marriott Imperial Plaza hotel for your stay in Moscow. Also, it is my pleasure to thank you for taking the time to leave your feedback on Trip.com in regards to your recent experience. I am pleased to know that you liked the cleanliness level, staff attitude to your needs, and the hotel location. Our hotel Team is constantly working on the services quality improvements, and we will continue doing everything possible in order to ensure the highest services quality. We will be looking forward to welcoming you back to Moscow Marriott Imperial Plaza hotel. Yours sincerely, Adelia Evseeva Rooms Division Director
房间宽敞整洁,地理位置优越,环境和设施齐全,附近3个火车站,后面有火车行程特意选择住这里,早餐很丰富,很多结婚新人在酒店拍照,下次还会选择入住
酒店位置距离地铁站步行十分钟很方便,房间干净整洁舒适,客房服务很到位,晚上不小心洒了一地水,保洁没过多久就来清理干净了,早饭品类也很多,如果不是考虑要住得离红场近的话,这个地理位置也很好了
就在火车站对面,步行7-8分钟就到,拖着行李箱也不用担心上下楼梯,地下通道有专门的斜坡拖行李。房间每天打扫得很干净,但是房间里没有纸巾需要打电话问。BTW,如果要去武装力量大教堂,强烈建议先就在旁边坐1号线到麻雀山站后再打车,不然城里真的太堵了。
离红场不是很近但酒店左拐走点路就有地铁站可以直达,附近火车站在修,路也在修所以环境一般,而且第二天早上前台打电话把人惊醒说入住的evisa副本他们搞丢了,让人半小时内就送过去真的有点无语的,这还好还在睡,要是已经出门了怎么搞?房间也没有纸巾还是要来的,除去万豪这个头衔也就那样吧
房间比较宽敞,前台英语不错,附近有地铁站和火车站,出行很方便。设施设备齐全。
作为老牌的俄罗斯酒店,卫生做得挺好,大厅的环境很优美,房间嘛,是普通的五星酒店的房间,地点挺方便的,就是最近高铁站维修,火车站也维修,附近没什么吃的!
一家很棒的酒店,离列宁格勒火车站不远。房间很干净。员工很礼貌。我们非常喜欢这里的一切。晚上餐厅里还有爵士乐演奏。
酒店本身环境是非常好的,但是出了酒店就一套糊涂了。门口在修路,而且旁边就是火车站,鱼龙混杂的。下次不会再选择了。
床和房间都很小。
位置很好。
早餐还行(红鱼很快就被抢光了)。
卫生来说我觉得满意,服务也很有礼,打电话要水也都很快速,并且给好几瓶,我们在沙发上加了一套床铺给娃也没有收费,这个酒店我觉得很神仙了,去地铁站走路5分钟,就是5号线的共青团站,希望大家玩的开心,我比较推荐这个酒店