酒店回复: vielen Dank für Ihr Feedback. Wir bedauern, dass die Zimmerhellhörigkeit Ihren Aufenthalt beeinträchtigt hat. Wir verstehen, wie wichtig eine ruhige Umgebung ist, und wir arbeiten kontinuierlich daran, den Komfort unserer Gäste zu verbessern.Wir hoffen, Sie geben uns in Zukunft die Gelegenheit, Ihnen eine ruhigere Zimmeroption anzubieten.
3.0分
商务出差
They did not say anything about breakfast!Rooms did not have a coffee pot and didn’t have coffee cups
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your room was missing a coffee maker and that this affected your stay. Every guest room should be equipped with one, and we’ll be following up with our housekeeping team to ensure this was an isolated oversight.We also apologize for any confusion regarding breakfast information. Your comments help us improve, and we appreciate you bringing these details to our attention. We hope you’ll consider giving us another opportunity to provide you with the comfortable, fully equipped stay you expected.
5.0分
家庭亲子
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The room was modern, spacious, and spotless. Bed was very comfortable and there was a Starbucks Coffee shop in the lobby. The staff at check-in, check-out, and the coffee shop were all extremely friendly and hospitable. We only stayed one night, but I'd stop here again anytime. Really nice experience!
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酒店回复: Thank you for the perfect score and the stellar feedback! We love hearing that the room setup, cleanliness, and comfort all hit the mark, and it’s great to know our Starbucks team and front desk associates delivered a consistently warm, hospitality-driven experience.Even for a quick overnight, we’re glad we could create a stay that inspires a return visit. We’d be thrilled to welcome you back anytime you’re in the area.Safe travels, and thanks again for choosing us!
4.0分
商务出差
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Great. The only complaint is no coffee except buying expensive star bucks. Sometimes we just want a cheap coffee with flavored cream! For cost of motel don’t think it’s much to ask
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酒店回复: Thank you for sharing your feedback and rating your stay an 8/10! We’re glad to hear you had a great experience overall.We appreciate your comments regarding coffee options. Our Bistro proudly serves Starbucks, but we understand many guests also appreciate a complimentary, self-serve option with flavored creamer. Your feedback is valuable, and I’ll be sharing it with our management team for future consideration.We hope to welcome you back again soon!
2.0分
其他
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Not a great place
The girl at the front desk completely ignored us. She was doing homework or something on the computer, kept picking up the phone and ignoring us. She said once in over 5 minutes, "I'll be with you in a moment" without even looking away from her computer. Very unprofessional. We ended up going to another counter eventually. You also claim to have a pool which is a LIE. The pool is in another hotel completely across the parking lot! Your r@tes are RIDICULOUS for such an awful employee and a lie....
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had at check-in, as this is certainly not the standard of service we aim to provide. Your concerns regarding the front desk staff’s attentiveness and professionalism will be addressed directly with our team to ensure this does not happen again.Regarding the pool, we understand how the location might have caused confusion, and we apologize if this was not clearly communicated prior to your arrival. We strive to provide accurate information and value your feedback as it helps us improve.We regret that your stay did not meet your expectations and appreciate you bringing these issues to our attention. If you are open to discussing this further, please feel free to reach out to us directly. We hope to have the opportunity to restore your confidence in our hotel.
5.0分
其他
I liked my stay fine. Only small complaint was the beds could have been more comfortable. But that is always an individuals preference.
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酒店回复: Thank you for taking the time to leave us a 10/10 review! We're glad to hear that you enjoyed your stay overall. We appreciate your feedback regarding the bed comfort—you're absolutely right that preferences can vary, but your input helps us as we continually look for ways to improve our guest experience.We hope to welcome you back again soon for another great stay!
3.0分
商务出差
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This is a very clean property. I only have one complaint they charge nine dollars for parking and I didn’t even park in their lot and I still got charged. paying to park usually only happens in cities not in the middle of the country.
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酒店回复: Thank you for recognizing the cleanliness of our property—we truly value that feedback. I’m very sorry to hear about the concern with our parking fee. While our hotel does have a daily parking charge, I understand how this may have been unexpected. I’m glad to note that this charge was refunded for you at checkout, and I appreciate you bringing it to our attention so we can continue improving how we communicate this detail prior to arrival.We hope to have the chance to welcome you back and provide a smoother overall experience.
房间超级大，干净卫生，前台服务好，在拉皮德城算是比较好的酒店了。交通便利，1楼大堂有早午晚餐，很方便。
除了食物很普通之外，我们对这次住宿的一切都很满意。
房间很好，服务很到位，特别是餐厅的中国妹子
房间非常吵。您可以清楚地听到隔壁房间的声音。
They did not say anything about breakfast!Rooms did not have a coffee pot and didn’t have coffee cups
The room was modern, spacious, and spotless. Bed was very comfortable and there was a Starbucks Coffee shop in the lobby. The staff at check-in, check-out, and the coffee shop were all extremely friendly and hospitable. We only stayed one night, but I'd stop here again anytime. Really nice experience!
Great. The only complaint is no coffee except buying expensive star bucks. Sometimes we just want a cheap coffee with flavored cream! For cost of motel don’t think it’s much to ask
Not a great place
The girl at the front desk completely ignored us. She was doing homework or something on the computer, kept picking up the phone and ignoring us. She said once in over 5 minutes, "I'll be with you in a moment" without even looking away from her computer. Very unprofessional. We ended up going to another counter eventually. You also claim to have a pool which is a LIE. The pool is in another hotel completely across the parking lot! Your r@tes are RIDICULOUS for such an awful employee and a lie....
I liked my stay fine. Only small complaint was the beds could have been more comfortable. But that is always an individuals preference.
This is a very clean property. I only have one complaint they charge nine dollars for parking and I didn’t even park in their lot and I still got charged. paying to park usually only happens in cities not in the middle of the country.