Our room was clean and comfortable and the staff were welcoming and friendly. WiFi however was very slow.
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酒店回复: Thank you very much for your feedback, it was our pleasure to host your visit while traveling to the Charlotte area.
3.0分
家庭亲子
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I understood when I checked in that housekeeping would only come every other day, but we did not have any room service that I saw for our room during our visit. I was there for my son’s wedding along with several other family members, and I expected to have service for towels and cleanup.
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酒店回复: Thank you very much for your feedback as we are constantly focussed on best practices to improve the guest experience.
5.0分
其他
Great service from the front desk, good breakfast, and easy access to where I needed to go around town.
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酒店回复: Thank you for your feedback, our team strives to exceed our guest expectations.
5.0分
其他
Room we were in 130 needed some repair. Air unit made considerable noise. Also a gap on one side of the door that needs to be filled in.
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酒店回复: Thank You very much for your feedback, we strive to meet guest expectation
5.0分
其他
Staff was so helpful from check in to breakfast staff. Hotel was quiet and clean. Bed was comfortable.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay on our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
情侣出游
Very clean and quiet property front desk person remember us from a year ago and was awesome
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay on our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2.0分
家庭亲子
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Had to wait 40 min to check in. 2 staff working. One was saying our ******* c card was not on file. The other demanded I pay direct with my c card to the hotel. I called ******* while waiting and after 5 minutes on the phone the issue was resolved (after waiting 40 minutes after 11pm). Then we were told there were no keys for our room as the system was out. They committed to keys under the door. We couldn’t all leave the room early am to leave and come back because none of us had a key. In the am the front desk finally got us a key 20 minutes before we had to leave. One of the front desk clerks at night was argumentative and not polite to a Marriott Silver Elite member. The other front desk clerk was the one who made us wait and wait and wait saying she didn’t see the payment from *******. Never called them, nothing. Will not be back. Entirely unacceptable customer service.
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酒店回复: Thank you very much for your feedback, we apologize for the inconvenience. In reviewing your reservation, it was made approximately 10 minutes prior to your arrival at the hotel. Unfortunately, Third Party Reservations may take up to 1 hour for them to activate their virtual payment, as a result, this unfortunate situation occurred.
4.0分
家庭亲子
Nice place to stay. Staff was always pleasant and helpful. Room was clean and spacious.
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酒店回复: Thank you for your feedback, our team strives to exceed expectations.
5.0分
其他
Newer hotel and great location.
Newer hotel and great location.
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酒店回复: Thank you, our team strives to deleiver the level of service our guest expect and deserve to receive.
我们一家人在Fairfield住得很愉快。我们很喜欢他们提供的连通房。130房间浴室的角落里有些污渍，但除此之外，一切都很好。这并没有影响我们整体的入住体验。
Highly recommended except for the slow WiFi
Our room was clean and comfortable and the staff were welcoming and friendly. WiFi however was very slow.
I understood when I checked in that housekeeping would only come every other day, but we did not have any room service that I saw for our room during our visit. I was there for my son’s wedding along with several other family members, and I expected to have service for towels and cleanup.
Great service from the front desk, good breakfast, and easy access to where I needed to go around town.
Room we were in 130 needed some repair. Air unit made considerable noise. Also a gap on one side of the door that needs to be filled in.
Staff was so helpful from check in to breakfast staff. Hotel was quiet and clean. Bed was comfortable.
Very clean and quiet property front desk person remember us from a year ago and was awesome
Had to wait 40 min to check in. 2 staff working. One was saying our ******* c card was not on file. The other demanded I pay direct with my c card to the hotel. I called ******* while waiting and after 5 minutes on the phone the issue was resolved (after waiting 40 minutes after 11pm). Then we were told there were no keys for our room as the system was out. They committed to keys under the door. We couldn’t all leave the room early am to leave and come back because none of us had a key. In the am the front desk finally got us a key 20 minutes before we had to leave. One of the front desk clerks at night was argumentative and not polite to a Marriott Silver Elite member. The other front desk clerk was the one who made us wait and wait and wait saying she didn’t see the payment from *******. Never called them, nothing. Will not be back. Entirely unacceptable customer service.
Nice place to stay. Staff was always pleasant and helpful. Room was clean and spacious.
Newer hotel and great location.
Newer hotel and great location.