酒店回复: Gracias por compartir tu opinión, Estela. Nos alegra que nuestro equipo de recepción te haya parecido atento y amable. Tus comentarios sobre la habitación y el servicio de desayuno son importantes y los revisaremos con nuestro equipo para ayudarnos a mejorar. Agradecemos tus comentarios y esperamos que tu próxima estancia sea aún más cómoda.
5.0分
其他
原文
翻译提供方：Google
一切都很棒：地理位置、价格和设施都非常好。
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酒店回复: Julio, ¡gracias por tus amables palabras! Nos complace saber que disfrutaste de tu estancia en el Holiday Inn El Paso West – Sunland Park y que apreciaste nuestra ubicación, excelente relación calidad-precio y cómodas habitaciones. Esperamos darte la bienvenida pronto.
3.0分
其他
Appearance and cleanliness was great, as was the staff at check-in. But the heat didn't work, nor did the floor lamp,and the out
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酒店回复: Thank you for sharing your feedback, Brian. We're pleased to know you appreciated the welcoming team and the overall appearance of our property. We’re sorry to hear that some aspects of your room were not working as expected, and your comments will be reviewed with our team so we can continue to improve. We hope to have the chance to provide you with a better experience in the future.
1.0分
其他
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This had to be one of the worst rooms I've ever stayed in! The carpets were very dirty and contained alot of debris where it seemed they had not been vacuumed. The ottoman in from of the sitting chair was filthy! Curtains were torn, tub had dead bugs in it, the spigot in the tub was practically falling off and anytime I wanted to go in or out it was a veritable wrestling match to just get the door open. I didn't adress this with the location because there seemed to be no management available. I also didn't make that effort because if the management truly cared about the comfort of your guest they would have never allowed a room to be offered in that inthat manner. I reached to the hotel management but all they said was that they would provide "feedback" to the location. I even offered to send pictures.thmareawi
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酒店回复: Thank you for sharing your experience with us. We’re sorry your stay wasn’t as expected, and your feedback is being shared with our management team for careful review. We understand how important a comfortable, well-kept room is, and your comments help us identify ways to improve. Thank you again for bringing these concerns to our attention.
5.0分
商务出差
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Bar was ok, but they ran out of the whiskeys I liked. Staff was awesome though and really accommodating. I only got my room cleaned once the whole 2 week trip though. You have to pay for breakfast, and it’s made to order, not like a “go grab what you want” situation at other hotels
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the service from our team members and that they helped make your stay more comfortable. Your comments about the bar selection, housekeeping, and breakfast setup are appreciated and will be reviewed with our team. We hope your next visit is even more enjoyable.
3.0分
家庭亲子
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My family and I were on our way to San Antonio Texas and we stayed here to rest to jump on the road the next day. The room itself was amazing. It was clean and welcoming too. The staff were nice and friendly. What we can complain about is the noise. It’s really close to a highway and the noise entered through the door. The bathroom was clean, but it is small. Overall, it was a good place to rest.
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酒店回复: Thank you for sharing your feedback. We’re glad to know you found your room clean and comfortable and appreciated our friendly team members. We understand the importance of a restful environment and will review your comments as we look for ways to enhance our guest experience. Your insights are appreciated.
3.0分
其他
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Receptionist was a little bit rude the day we did the check-in. We asked if possible a room in the 1st floor, he denied availability. Later on we founded a bench of empty rooms on the 1st floor.
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酒店回复: Thank you for sharing your feedback. We’re sorry your experience at check-in wasn’t as welcoming as we intend, and we appreciate you letting us know about your concerns with room availability. Your comments will be shared with our team to help us continue improving our service.
稍显老旧。但酒店里面很方便遛狗，周围很多grocery store。酒店地处高地，可以远眺墨西哥。清洁卫生不错。床垫非常舒服。枕头被子都很好
早餐是点餐制的，omelette，牛排和麦片粥很不错，含早餐的主食可任选一样，酒店房间也是别墅型，房型比较大。
酒店不错，但是实际现场酒店房费和携程收取的房费差价太大
房间需要一些维护，比如衣柜和浴室。前台接待员非常热情周到。早餐服务员态度冷淡，服务时似乎有些不耐烦。
一切都很棒：地理位置、价格和设施都非常好。
Appearance and cleanliness was great, as was the staff at check-in. But the heat didn't work, nor did the floor lamp,and the out
This had to be one of the worst rooms I've ever stayed in! The carpets were very dirty and contained alot of debris where it seemed they had not been vacuumed. The ottoman in from of the sitting chair was filthy! Curtains were torn, tub had dead bugs in it, the spigot in the tub was practically falling off and anytime I wanted to go in or out it was a veritable wrestling match to just get the door open. I didn't adress this with the location because there seemed to be no management available. I also didn't make that effort because if the management truly cared about the comfort of your guest they would have never allowed a room to be offered in that inthat manner. I reached to the hotel management but all they said was that they would provide "feedback" to the location. I even offered to send pictures.thmareawi
Bar was ok, but they ran out of the whiskeys I liked. Staff was awesome though and really accommodating. I only got my room cleaned once the whole 2 week trip though. You have to pay for breakfast, and it’s made to order, not like a “go grab what you want” situation at other hotels
My family and I were on our way to San Antonio Texas and we stayed here to rest to jump on the road the next day. The room itself was amazing. It was clean and welcoming too. The staff were nice and friendly. What we can complain about is the noise. It’s really close to a highway and the noise entered through the door. The bathroom was clean, but it is small. Overall, it was a good place to rest.
Receptionist was a little bit rude the day we did the check-in. We asked if possible a room in the 1st floor, he denied availability. Later on we founded a bench of empty rooms on the 1st floor.