酒店回复: Jean, we’re very sorry to hear about the booking issue. Unfortunately, changes made through ******* must be handled directly with them, but we understand how frustrating this was. Please reach out to us next time—we’ll do our best to assist and make your stay smooth.

酒店回复: Dear Jocelyn,Merci beaucoup d’avoir partagé votre expérience avec nous. Nous sommes ravis que votre séjour ait été « très bien », mais nous sommes vraiment désolés d’apprendre que l’insonorisation n’a pas été à la hauteur de vos attentes. Je comprends parfaitement combien cela peut être dommageable pour le confort général d’un séjour.Veuillez savoir que vos commentaires sont précieux et seront partagés avec notre équipe de gestion afin d’examiner les améliorations possibles. Notre objectif est toujours d’offrir un environnement calme et agréable à chacun de nos invités.Nous espérons sincèrement avoir l’occasion de vous accueillir de nouveau pour une expérience plus reposante.

酒店回复: Merci beaucoup, Johanne! Nous sommes ravis que vous ayez apprécié notre établissement et son accueil. Au plaisir de vous revoir bientôt!

酒店回复: Dear Kevin,Thank you for taking the time to leave your feedback. I’m glad to hear that your stay went fine, though I’d love to know if there’s anything we could do to take your experience from fine to great the next time you visit. Your input helps us continue improving and making each stay more enjoyable.We look forward to welcoming you back in the future!

酒店回复: Thank you, Elizabeth! We’re delighted you enjoyed the breakfast, clean room, and courteous staff. We can’t wait to welcome you back!

酒店回复: Thank you, Karen! We’re thrilled you enjoyed the friendly service, clean and quiet room, and breakfast variety. We look forward to your next visit!

酒店回复: Dear Ann,Thank you for taking the time to share your feedback with us. I’m glad to hear the hotel was clean and had everything you needed during your stay, but I’m truly sorry the bed comfort fell short of expectations. That’s not the experience we want for our guests.We’ve begun evaluating mattresses throughout the property, and your comments help us prioritize replacements where they’re most needed. Feeling springs or uneven support is absolutely something we want to eliminate, and I appreciate you bringing it to our attention.If there’s anything we can do to better accommodate you on a future stay such as selecting a room with a newer mattress please don’t hesitate to reach out. We’d love the opportunity to provide a more comfortable experience next time.

酒店回复: Dear Brooke,Thank you for letting us know about your experience, and I’m truly sorry for the unpleasant sewer odor you encountered in your bathroom. That is absolutely not the impression we want any guest to have, and I understand how uncomfortable and disappointing that must have been.While I’m glad the smell eventually passed, it should never have occurred in the first place. I’ve shared this with our engineering team so they can inspect the drainage and venting in that room to ensure it doesn’t happen again for you or another guest.If you ever experience anything like this during a future stay, please reach out to us right away we’re always happy to switch rooms or send maintenance immediately so you can feel comfortable. We truly appreciate you bringing this to our attention, and we hope to welcome you back for a much smoother stay.

酒店回复: Dear Miriam,Thank you so much for your wonderful feedback. I’m delighted to hear that your room was very clean and that our team made a positive impression our staff always aims to create a warm and welcoming experience. It’s great to know you enjoyed our spacious lobby as well; we love keeping that area bright and inviting for guests to relax in.I’m also thrilled that breakfast hit the mark for you! We put a lot of care into keeping our morning spread fresh, well-stocked, and enjoyable, so your kind words mean a lot.