酒店回复: Cara Andrea,Obrigado por partilhar os seus comentários sobre a sua experiência no HomeTowne Studios Wilmington - New Castle. Nós, na Red Roof, agradecemos os seus comentários e ficamos felizes por saber que ficou satisfeito com a nossa simpática equipa de limpeza, a limpeza da nossa localização e os outros comentários simpáticos mencionados, no entanto, indicou que estava insatisfeito com o odor desagradável que mencionou e com a aparência da nossa localização, aceite as nossas mais sinceras desculpas por qualquer inconveniente causado. No Red Roof, trabalhamos continuamente para melhorar o nosso hotel, por isso agradeço-lhe muito por nos fornecer os seus comentários.Esperamos vê-lo no Red Roof nas suas futuras viagens.Atenciosamente,Breanna Red Roof ManagementRediResponse Specialist
酒店回复: Estimada Geovana,Le agradezco que comparta sus comentarios después de su estadía en HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE. Me entristeció leer que su estadía no cumplió con sus expectativas debido a la plaga que informó. Lamentamos mucho su experiencia. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad en busca de plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe estar.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y asegurarnos de que se sienta cómodo. En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,OliviaEspecialista en RediResponse
3.0分
其他
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I called the front desk for more pillows. And they never came. The pillows are extremely small. The check in was a long wait even though I was the only person at the desk.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Wilmington - New Castle. I'm truly sorry to hear about the inconvenience you may have faced with the pillow request and the possibility of a prolonged check-in process.Your feedback is important to Red Roof, and we’ll take your comments into consideration. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
Not clean, while hotel smells like pot. Beeping noises going off all night long. Very long check-in process. Would not stay here again or recommend.
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the HomeTowne Studios Wilmington - New Castle did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,IshiRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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This hotel has weak communication skills, doesn’t have clean/pest free rooms. You’ll literally have to share rooms that you paid for with roaches.!!! They’re aware of the infestation an only want to spray cheap pest spray that doesn’t work. Don’t waste your money staying here.!!!!
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酒店回复: Dear Philip,We’re very sorry to hear about your experience. Cleanliness and guest comfort are extremely important to us, and we take concerns like this seriously. Please contact us directly at [phone/email] so we can address this matter promptly.Thank you for your feedback.REDROOF INN & SUITS.
2.0分
其他
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This is not a great place to stay. Despite it being 'smoke free', our room smelled so bad that we had to get some Febreeze just to tolerate it for one night. Our refridgerator looked like someone had shot pellets at it.
I'd never stay there again.
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酒店回复: Dear Appreciated Guest, Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Wilmington - New Castle. I'm very sorry to hear about the unpleasant experience you had during your stay. I understand how frustrating it must have been to encounter a strong air quality in your non-smoking room and the condition of the refrigerator. We strive to provide a comfortable and clean environment for all our guests, and it's clear we fell short during your visit.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. Sincerely,JMRed Roof Management RediResponse Specialist
3.0分
商务出差
Kitchenette needs better lighting. No security lock on the door, and it has cockroaches.
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the HomeTowne Studios Wilmington - New Castle. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
2.0分
其他
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The truth about this hotel...
I will start this by saying the two desk employees that I interacted with were very pleasant. The good stops there. This hotel is a bait and switch. The pictures you see of the entrance are accurate...very nice looking. Once you walk 100 feet past the entrance, the actual air quality changes and you realize this place is not what it is presented to be. For the sake of space, I will list out the issues that I had -
Holes in the bathroom walls.
Missing cabinet handles in the kitchen area.
Unclean linens in the bathroom.
Broken window blinds.
Kitchen faucet not attached to the counter.
No wares in the kitchen (plates, cups, paper towels, utensils, etc...)
Cigarette burn holes in the sheets on the bed (in a non smoking room)
No ironing board in room.
Broken lock on front door.
Unsecured doors at all side entrances to the property.
Drug use by occupants.
I could go on...(honestly, there is more to the list...), but that should give you an idea of what this property is. The pictures you see are a complete mis-representation of what the experience is.
If you are traveling alone and need a place to crash for a few hours... then this is an option. This is not a place for families or a base of operations for a vacation.
1.0分
商务出差
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Would not stay there again
When I checked in I was informed I had to pay a $100.00 deposit the room was $90.00 I had a king size bed but the pillows were the size of chick lets like a foot square.
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酒店回复: Dear Matthew,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Wilmington - New Castle. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with the security deposit and the size of the pillow not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
物有所值
酒店需要维护（例如浴室油漆剥落）。
他们非常致力于清洁工作。问题是客人坚持在房间里吸烟，所以气味很难闻。
因为那是一家非常便宜的旅馆，所以有人看上去就像住在那里一样。频率不友好。
优点是有台面，有厨房水槽，还有大冰箱，吃得舒服。
大房间。友善的女佣并致力于清洁。
不错的地方，相当干净，只是入住的客人很吵，你可以听到很多噪音。
这个地方简直就是一场噩梦。我只在那里待了一个小时。当我看到地板上有几只蟑螂时，我感到恶心。这不是一个推荐的地方
I called the front desk for more pillows. And they never came. The pillows are extremely small. The check in was a long wait even though I was the only person at the desk.
Not clean, while hotel smells like pot. Beeping noises going off all night long. Very long check-in process. Would not stay here again or recommend.
This hotel has weak communication skills, doesn’t have clean/pest free rooms. You’ll literally have to share rooms that you paid for with roaches.!!! They’re aware of the infestation an only want to spray cheap pest spray that doesn’t work. Don’t waste your money staying here.!!!!
This is not a great place to stay. Despite it being 'smoke free', our room smelled so bad that we had to get some Febreeze just to tolerate it for one night. Our refridgerator looked like someone had shot pellets at it.
I'd never stay there again.
Kitchenette needs better lighting. No security lock on the door, and it has cockroaches.
The truth about this hotel...
I will start this by saying the two desk employees that I interacted with were very pleasant. The good stops there. This hotel is a bait and switch. The pictures you see of the entrance are accurate...very nice looking. Once you walk 100 feet past the entrance, the actual air quality changes and you realize this place is not what it is presented to be. For the sake of space, I will list out the issues that I had -
Holes in the bathroom walls.
Missing cabinet handles in the kitchen area.
Unclean linens in the bathroom.
Broken window blinds.
Kitchen faucet not attached to the counter.
No wares in the kitchen (plates, cups, paper towels, utensils, etc...)
Cigarette burn holes in the sheets on the bed (in a non smoking room)
No ironing board in room.
Broken lock on front door.
Unsecured doors at all side entrances to the property.
Drug use by occupants.
I could go on...(honestly, there is more to the list...), but that should give you an idea of what this property is. The pictures you see are a complete mis-representation of what the experience is.
If you are traveling alone and need a place to crash for a few hours... then this is an option. This is not a place for families or a base of operations for a vacation.
Would not stay there again
When I checked in I was informed I had to pay a $100.00 deposit the room was $90.00 I had a king size bed but the pillows were the size of chick lets like a foot square.