酒店回复: Dear F,Thank you for your review following your stay at Red Roof Inn Indianapolis - Castleton. I am happy that you found our staff to be decent. However, you mentioned that there were a few minor things that could have been better, such as the tub that was peeling. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
酒店回复: Thank you for taking a moment to leave a review, Randy. The staff and I at the Red Roof Inn Indianapolis - Castleton appreciate your 5/5 score following your stay. I am thrilled that our pleasant services, efficient operation and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
1.0分
商务出差
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Room had aweful smell that made me sick in morning. Outside hotel looked rough and went down hill in quality. Ran so fast out of there in morning didnt even shower.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Castleton. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell you encountered in the room and the condition of the hotel.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
家庭亲子
The hotel was disgusting! The mattresses had so many old blood stains and bed bugs. I checked in and out the same day!
3.0分
其他
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Ok for 1 night and just a bed
Electric outlets in room 1/2 didnt work. $100 deposit for room that cost $40. Drywall falling in the shower with you. Matresses were new and nice. Sheets were clean comforter stained. Smelled of gasoline. Staff was nice. Check out giy very nice and apologetic. Worked for a night stay where we just needed a bed for a few hours.
住得很愉快
浴缸大面积发霉，都是黑色的。卫生间没有卷筒纸。没有擦手纸。浴室门关不上。房门可以上锁，但第二道链条锁上的链条不见了。
房间里有很严重的异味，比如烟味，和狗的气味……住了几天，我的脸上还出现了很多很多红疹，是我之前从来没有过的，跟客服反馈后帮我协商补偿，但是那个酒店什么也不同意，跟那种老赖一样，买了死活都不会再把钱还给你。酒店连个热水都没有。水罐里没有水了，让前台阿三哥补一下，直接说明天再补。微波炉里面还有一些之前食物的味道，根本没人清洁。住过的最恶心的酒店…
浴室有蟑螂、碎裂的相框和破损的镜子。
酒店雇佣了一个贫民窟的**邻居。别把车停在有锥形路障的地方，酒店雇佣的**会来抓你！！！太荒唐了，我希望这家酒店对他们的员工选择感到满意。感谢这次入住，但以后再也不会来了。
该酒店保持原样，但一些小问题可以改进，例如浴缸是否剥落，客人建议我不要说抱怨太多，然后离开。实际上提前通知您，因为客人离开后可以解决该问题。但除此之外，工作人员很体面，也没有受到任何干扰。我会回来再次住在这里。dxt 第二天
您可以感受到所有工作人员都已在酒店工作多年，并且保持着积极高效的运营，在令人愉快的服务方面毫无欠缺。
Room had aweful smell that made me sick in morning. Outside hotel looked rough and went down hill in quality. Ran so fast out of there in morning didnt even shower.
The hotel was disgusting! The mattresses had so many old blood stains and bed bugs. I checked in and out the same day!
Ok for 1 night and just a bed
Electric outlets in room 1/2 didnt work. $100 deposit for room that cost $40. Drywall falling in the shower with you. Matresses were new and nice. Sheets were clean comforter stained. Smelled of gasoline. Staff was nice. Check out giy very nice and apologetic. Worked for a night stay where we just needed a bed for a few hours.