家庭度假的床品体验非常令人失望。房间没有露台。房间状况糟糕，维护不善。毛巾有异味，床单上全是头发（不是我们的）。前台没有任何反馈或评论。食物低于平均水平（与住宿的高价相比）。泳池里没有冰，我不得不带着两岁的孩子在45摄氏度的高温下自己去弄冰！这绝对是上次来这里，而且酒店很糟糕。最好多花点钱，在Isrotel酒店享受真正的假期。

U Magic Palace is located in a central place in Eilat. We travel to Eilat at least twice a year, but that was our first stay at this hotel. The reception was efficient and welcoming, especially Ismeralda, who was great. The rooms were quite comfortabl, nothing overly fancy, but definitely pleasant and cozy enough. Breakfast wad absolutely fantastic with a wide variety of dishes that catered to all tastes. I also must mention Shay, who is in charge of the reception. He went above and beyond to ensure our stay was as comfortable as possible. Overall, the U Magic Palace offered a lovely experience, and I definitely recommend it for anyone visiting Eilat.

The room was full of smoke due to the careless attitude of the management. Half of the floor are smoking. Nobody tells them to stop!!! How is it possible?who wants to spend time in such atmosphere? The stuff was helping. The room is good but the smell of the cigarette together with the too much lauded music from the pool makes the hotel look cheap. Sorry..!

the experience in the hotel was amazing starting from the reception the rooms and the food . Everyone from the Hotel team what to assist and support and make your vacation amazing. You so enjoy from the experience the rooms the atmosphere and the food that you look for your next vacation with in the hotel. It just amazing place to spend your vacation

Low level hotel

I arrived on the first day to check in. I was treated badly and disparagingly by the receptionists as if they were doing me a favor. I got a room with a shocking view even though I was promised a room with a sea view Finally, after proof, they changed my room with a very disrespectful attitude, as if they were doing me a favor. Rooms are very outdated and not renovated. There are not even any electrical outlets available. Old furniture Breakfast is a reasonable level and nothing more. I do not recommend this hotel. I was really disappointed. It is better to add 40 dollars more and sleep in a more advanced hotel.

I stayed at the hotel between 17.5 and 21.5. The hotel is outdated, the dining room is reasonable and the pool is standard. However the customer service is very poor. We booked a room for 2 people, arrived two co-workers, got a room with a double bed. We were told to call room service and they would come and split the beds. We called, the guy who arrived said that the beds can not be changed because the base does not allow it in the room and if you want you can arrange the sofa bed as a bed - in the same breath he recommended calling the reception to change our room. I went to the reception, I mentioned the situation, the clerk could not help and referred me to the hotel manager - she just shouted at me that I should not come to her or contact her, I told her that the receptionist referred me to her so I came - it did not really interest her. Realizing that another room I was not really going to get, I asked the room service to arrange the sofa for the bed. Room service arrived again and brought us a blanket sheet and pillow. I called customer service, said I did not pay less than any guest at the hotel, why should one of us sleep on a couch ?? The employee told me she had nothing to do, I asked a principal to get back to me. To this day (after the holiday) I am waiting for the same call. We slept with two adults when one was in bed and one on a couch (that could not be opened!) For an entire vacation. Another point, you can also get- Room with a view of the garbage cans and a wake-up call at 7 a.m. with a truck coming to evacuate them.

Loved it. Clean rooms, great service and the most amazing breakfast. We have an allergic kid, and the chef was so kind and handled it in the most attentive and responsible way. We will certainly come back.