酒店回复: Dear Valued Guest,Thank you very much for your wonderful review.We’re delighted to hear that you found the room very clean and appreciated the availability of smoking rooms. It’s also great to know that our front desk team provided excellent service and left a positive impression on you. We’re glad you enjoyed our convenient location with many nearby restaurants and easy access to the BTS, as well as the option of using our shuttle service.Thank you for your high recommendation. We truly look forward to welcoming you back again in the future.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
酒店回复: Dear Valued Guest,Thank you from the bottom of our hearts for such a warm and touching review. We are truly honored to be your hotel of choice year after year and to know that you have stayed with us more than ten times. Hearing that our hotel feels like home to you means more to us than words can express.We’re especially pleased to know that our doormen and front desk team recognize you and make you feel personally welcomed—this is exactly the kind of genuine, human-centered hospitality we strive to provide. Thank you as well for recommending us to your friends; your trust and loyalty mean everything to us.We’re sorry to hear that you haven’t been feeling well and sincerely hope you’re recovering quickly. We’re glad you chose to return to rest and take care of yourself, and we’ll do our very best to make your stay as comfortable and relaxing as possible. We’ve noted your preference for your previous room and will certainly try our best to arrange it for you, subject to availability.We look forward to welcoming you back again very soon and taking care of you once more. Thank you for being such a valued and cherished guest.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
This hotel is situated in Bangkok’s “Japanese District,” surrounded by numerous Japanese restaurants and supermarkets. Most of the pedestrians on the street and customers in the stores are Japanese. While the lobby appears grand, the room facilities are rather basic: the space is small, the bed is uncomfortable, and the bathroom lacks an exhaust fan. Laundry hung inside dries very slowly and even developed an unpleasant odor. I originally planned to stay for 7–8 days, but ended up checking out after just two nights and moved to another hotel.
Furthermore, five days after checkout, the credit card deposit still has not been refunded (at another hotel I stayed at in Bangkok, the deposit was refunded immediately upon checkout). After emailing the hotel to inquire, I received only a cold reply: “Please wait or contact your bank.” Their handling of the matter was not at all proactive.
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酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback. We sincerely regret to hear that your stay did not meet your expectations, and we truly appreciate your honest comments, which help us improve.We understand your observations regarding the surrounding Thonglor (Japanese District) area, which indeed has a strong Japanese influence and appeals differently to each traveler. We are sorry to learn that the room size, bedding comfort, and bathroom ventilation did not suit your needs. Your feedback regarding the lack of an exhaust fan and the inconvenience it caused is duly noted and will be shared with our management and engineering teams for further review.Regarding the security deposit, please accept our sincere apologies for the delay and any frustration caused. Deposit refunds processed via credit card may take several business days to reflect, depending on the issuing bank’s processing time. However, we regret that our response did not feel proactive or reassuring, and we acknowledge that this fell short of the service standard we strive to provide. We will address this with our team to ensure clearer and more empathetic communication in the future.We are truly sorry that your experience led you to shorten your stay. While we regret not having the opportunity to better assist you during your visit, we appreciate you bringing these matters to our attention and hope you will consider giving us another chance in the future to provide a more comfortable and satisfying experience.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
3.5分
特色豪华房
家庭亲子
地理位置一流，酒店设施也很不错，就是封闭窗通风不行，空调出风后有一股霉味，房屋整体空间较小。
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酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback.We’re truly pleased to hear that you appreciated our excellent location and hotel facilities. It’s always encouraging to know that these aspects contributed positively to your stay.At the same time, we sincerely apologize for the discomfort you experienced regarding the ventilation and the musty smell from the air conditioner. This is certainly not the experience we aim to provide. Your comments have been shared with our engineering and housekeeping teams to ensure the ventilation system and air conditioning units are thoroughly inspected and maintained.Regarding the room size, we understand that space preferences can vary, and we regret if the layout did not fully meet your expectations. For future stays, our team would be happy to recommend a larger room category that may better suit your needs.We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you again and provide a more comfortable experience next time.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
酒店回复: Dear Manxiaoxue,Thank you very much for taking the time to share your detailed feedback.We’re glad to hear that you found your room clean and well-equipped, and that our 24-hour room service added convenience to your stay. It’s also wonderful to know that you enjoyed the spa treatments, hot spring massage, and our spray pillow. We will share your kind words with our spa team, while also taking note of the variability you experienced to ensure a consistently high-quality service.We appreciate your honest comments regarding the pool, hot spring, and breakfast. Your feedback about the pool temperature, public bath hygiene, and breakfast selection is very valuable, and we will review these points carefully to improve our offerings for all guests.We apologize for any inconvenience caused by check-in timing and room availability. Your comments help us identify areas where we can enhance our service and guest experience.Thank you again for your detailed insights. We’re glad overall that you had an acceptable stay, and we look forward to welcoming you back in the future with an even better experience.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
酒店回复: Dear Mokou,Thank you very much for sharing your experience with us.We’re glad to hear that you enjoyed the lively and vibrant atmosphere around the hotel — the mix of bars, nightlife, and city energy truly brings the neighborhood to life. It’s also great to know you appreciated the unique view, even if the surrounding low-rise buildings gave a surprising first impression of not being in the city center.We do understand that Bangkok traffic can be challenging at times, especially when traveling to popular landmarks like the Grand Palace. Thank you for your patience and for noting this for future guests.We’re only sorry that your late check-in and early departure meant you didn’t get the chance to experience more of our public facilities. We hope that on your next visit, you’ll have more time to enjoy everything the hotel has to offer.Thank you again for your feedback, and we look forward to welcoming you back on your next trip to Bangkok.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
5.0分
特色豪华房
朋友出游
设施：完善，门将有酒店自己的，到BTS免费的突突班车
服务：前台服务也很好，会中文
卫生：一如既往的干净，住了很多次咯
环境：周围711和船面推荐
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酒店回复: Dear Valued Guest,Thank you very much for your detailed and positive review. We’re delighted to hear that you were impressed with our facilities, including the doorman service and the complimentary tuk-tuk shuttle to the BTS.It’s wonderful to know that our front desk team, including Chinese-speaking staff, provided great service, and that you consistently found the hotel spotless during your many stays with us. We’re also glad you enjoyed the surrounding area, especially the convenience of the nearby 7-Eleven and your recommendation of the boat noodles.Thank you for your continued support and kind words. We look forward to welcoming you back again for many more enjoyable stays.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
5.0分
特色豪华房
商务出差
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服务： “每一位员工都非常友好热情，让我有宾至如归的感觉。”
环境： “酒店环境优雅，设计现代舒适，房间隔音效果极好，夜晚安静无扰。”
设施/房间： “房间宽敞明亮，床铺超级舒适，高端设施配备完善。”
餐饮： “自助餐非常棒，菜品丰富多样，味道也很好。”
综合/推荐： “从服务到设施都非常出色，毫无疑问会推荐给任何来这个城市的人。”
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酒店回复: Dear Valued Guest,Thank you very much for your wonderful and detailed review. We are truly delighted to hear that every aspect of your stay exceeded your expectations.It’s especially rewarding to know that our staff made you feel welcome and at home, and that you appreciated the elegant, modern, and comfortable atmosphere of the hotel. We’re glad the soundproofing, spacious and bright rooms, comfortable beds, and high-end amenities contributed to a restful and enjoyable stay.We’re also pleased that you enjoyed our buffet and found the variety and quality of the dishes fantastic. Your kind words about our service and facilities mean a great deal to our entire team.Thank you sincerely for your strong recommendation. We look forward to welcoming you back again and providing you with another outstanding experience on your next visit to the city.Grande Regards,Pavornkamol S. (Ms.)Front Office Manager
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you had a very comfortable stay and that the excellent bedding helped you sleep well. It’s also wonderful to know that you found our shuttle bus service to the BTS station convenient and well scheduled.We’re especially pleased that you enjoyed the spa on the fifth floor and were satisfied with the massage techniques. Your kind comments mean a great deal to us and will be shared with our spa and hotel teams as encouragement.We truly look forward to welcoming you back for another relaxing and enjoyable stay in the future.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager
房间很干净，还有能抽烟的房间不错不错，前台服务态度很好，很好不错，推荐，地理位置很好，周围有很多吃的离BTS也很近，酒店有接送的班车，虽然我没坐
每年都来。来了十多次了，每次都会在这住上几天这里有家的感觉。而且进来有的门卫前台都认识我。很感谢，这说明酒店从上到下都很人性化-我也推荐了很多朋友-
刚走两天。但我临时身体不舒服。又改签了，想休息几天。思来想去又定了这里几晚，还会回去。这里的按摩我也喜欢…希望还能给我留着上次的房间
该酒店位于曼谷的“日本区”，周边日料店、日本超市众多，街上的行人和超市顾客也多为日本人。酒店大堂较为气派，但房间设施比较一般：空间偏小，床品舒适度不足，卫生间缺少抽风系统，洗过的衣服很难晾干，甚至产生异味。因此，原计划住7-8天，实际仅入住两晚便更换了酒店。
此外，退房后5天，信用卡押金仍未退还（我在曼谷另一家酒店退房时押金是即时返还的）。发邮件询问后，酒店仅冷淡回复“请等待或联系银行”，处理态度不够积极。
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This hotel is situated in Bangkok’s “Japanese District,” surrounded by numerous Japanese restaurants and supermarkets. Most of the pedestrians on the street and customers in the stores are Japanese. While the lobby appears grand, the room facilities are rather basic: the space is small, the bed is uncomfortable, and the bathroom lacks an exhaust fan. Laundry hung inside dries very slowly and even developed an unpleasant odor. I originally planned to stay for 7–8 days, but ended up checking out after just two nights and moved to another hotel.
Furthermore, five days after checkout, the credit card deposit still has not been refunded (at another hotel I stayed at in Bangkok, the deposit was refunded immediately upon checkout). After emailing the hotel to inquire, I received only a cold reply: “Please wait or contact your bank.” Their handling of the matter was not at all proactive.
地理位置一流，酒店设施也很不错，就是封闭窗通风不行，空调出风后有一股霉味，房屋整体空间较小。
卫生很干净，有浴缸，及时打扫房间，24小时上门送餐，不怕夜里饿啦
房间窗户是升降式幕布，窗外景色一般，是其他酒店，一直都关着，隐私性ok
户外泳池，下雨后太冷了，没办法游泳，等了20多分钟还是撤退，有点遗憾。
spa,温泉按摩，按摩价格比街道贵，但是质量还是很不错的，按着就睡着了。买了他家的喷雾喷枕头，很好睡。按了两次，按摩水平有差别，第一次比较好，第二次比较敷衍吧。温泉是男女分开，但是是公共浴池，担心不卫生，没有泡，希望出现私浴。
服务一般吧，夜里3点多到的，当天的房间，但是只能等到下午两点半，不能early check in,说没有无烟的房间了，曼谷夜里还是挺冷的，最近下雨，只能无奈去另外订一家。
早餐种类挺多的，但是没有能吃的，不符合华人饮食习惯吧，有蛋挞水果吃了两天，哈哈，沙拉培根爱好者应该会喜欢。餐厅服务不错，临走送给小姐姐一束花。
总体还行 下次会再来
周边的建筑物都比较低矮，一早拉开窗帘，误认为并不是市中心。然而是市中心。周边比较堵车，去大皇宫打车500泰铢要40多分钟。楼下酒吧很多，酒店很晚还能听到觥筹交错和音乐声，有很大人间烟火气。美中不足是入住太晚，第二天急忙赶路去芭提雅，没怎么想用酒店的公共设施。
设施：完善，门将有酒店自己的，到BTS免费的突突班车
服务：前台服务也很好，会中文
卫生：一如既往的干净，住了很多次咯
环境：周围711和船面推荐
服务： “每一位员工都非常友好热情，让我有宾至如归的感觉。”
环境： “酒店环境优雅，设计现代舒适，房间隔音效果极好，夜晚安静无扰。”
设施/房间： “房间宽敞明亮，床铺超级舒适，高端设施配备完善。”
餐饮： “自助餐非常棒，菜品丰富多样，味道也很好。”
综合/推荐： “从服务到设施都非常出色，毫无疑问会推荐给任何来这个城市的人。”
住起来非常舒服的酒店 床品很舒服 睡的很好。接驳车去轻轨站非常方便，20分钟一班。酒店五楼是个spa馆，去做spa很方便 手法很好
果然是五星级酒店，无论是装修、整洁度还是服务都非常棒！
本来是下午2点才能办理入住，但我大概11点左右去前台想先寄存行李，没想到他们直接就帮我办了入住，真是帮了大忙！
虽然刚入住的房间有点漏水，但酒店很快就给我换了另一间房，处理得很好。
另外，冰箱里的饮料和小零食全部免费，这点也让人很开心！