酒店回复: Thank you for the fantastic review! We're so glad you enjoyed the spacious rooms, comfy bed, great air conditioning, and convenient amenities like the washing machine and free parking. Huge shoutout to our reception team—they’ll be thrilled to hear your kind words. We can’t wait to welcome you back with great pleasure!
5.0分
其他
My stay was wonderful! The rooms were very clean and customer service was excellent! Definitely will be booking again soon!
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酒店回复: Thank you so much for the wonderful review! We’re thrilled to hear you had such a great stay and that you found the rooms very clean with excellent customer service. Your kind words mean a lot to our team, and we truly appreciate your loyalty. We can’t wait to welcome you back again soon!
3.0分
其他
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There were spiders in the room and one bit me in the finger in the bathroom. The floor in the room was sticky. The staff was very helpful and friendly. The pool was cold.
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酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you encountered during your stay — that’s certainly not the standard we strive to maintain. Our housekeeping and maintenance teams have been notified to thoroughly inspect and address the concerns you mentioned. I’m glad to hear, however, that our staff made a positive impression and were helpful during your visit. We appreciate your feedback as it helps us improve, and we hope you’ll consider giving us another opportunity to provide you with a much better stay in the future.
4.0分
商务出差
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VERY basic rooms! Only a mini fridge. 24/7 coffee, tea, hot water, and microwave available in the lobby. Ice buckets were at a minimum. ALL of the staff were friendly and helpful. This was a nice place for a weekend stay, but nothing more! Staff recommended DeMores Offshore Bar and Grill. I would not have gone there from the looks of the outside, BUT Go! Red snapper and blacked mahi mahi was wonderful!
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酒店回复: Thank you for taking the time to share such thoughtful feedback! We’re glad to hear our friendly team helped make your stay enjoyable and that you appreciated our complimentary coffee and tea area. We understand our Tru rooms are designed with a modern, minimalist style focused on comfort and efficiency, and we appreciate your perspective. We’re happy you found a great local spot to dine during your visit and hope to welcome you back the next time you’re in Sandusky for another great weekend stay.
5.0分
商务出差
I love the room and the hotel. Super helpful staff member in the evenings and I'm trying to remember her name, I think it was Asia. I'd stay there again!
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酒店回复: Thank you for the fantastic review! We’re so happy to hear you loved your room and had such a great experience with our team. It’s wonderful to know our staff helped make your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back again soon!
5.0分
家庭亲子
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Some of the most friendly and helpful staff we’ve ever encountered! Room and property were extremely clean! Very convenient location to lots of shopping, dining, and Cedar Point! Mattress was not super comfy but fine for a couple of nights.
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酒店回复: Thank you so much for the wonderful review! We’re thrilled to hear our team made such a positive impression and that you enjoyed the cleanliness and convenient location of our property. We appreciate your feedback regarding the mattress as well — we’ll be sure to share that with our management team for review. We’re grateful for your kind words and hope to welcome you back for another great stay soon!
1.0分
其他
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Staff did not communicate properly leading Fasle accusations against guest. Where staff cancelled guest reservation. staffed stated that guest was being aggressive but then stated to the guest in front of police that it was is demeanor. The guest barely spoke but staff still cancel guest after traveling hours away home. Guest left wallet and that when he discovered the trust. The staff need retraining and will ever refer this hotel to any family or friends. Seeing that I had big influence because I live in town. The staff was nasty and the room was non refundable.
5.0分
其他
We really slept well an it was very clean.An the front desk was very friendly an check in on u to see if you needed anything.
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酒店回复: Thank you so much for the perfect rating! We’re delighted to hear you slept well, found everything very clean, and felt well taken care of by our friendly front desk team. Providing a comfortable stay and attentive service is always our goal. We truly appreciate your kind words and look forward to welcoming you back again soon!
5.0分
其他
Have used this location twice and received excellent service. Staff is helpful and the rooms are clean.
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酒店回复: Thank you so much for the 10/10 rating and for choosing us again! 😊 We’re thrilled to hear you’ve had consistently excellent service and found our staff helpful and rooms clean. It’s always a pleasure to welcome returning guests, and we truly appreciate your continued support. Looking forward to your next visit!
服务很好很满意
非常好的地方，员工也很棒。
感谢接待员。
洗衣机价格实惠。
房间宽敞。
床很舒服，空调很棒。
免费停车。
我一定会再来的。
My stay was wonderful! The rooms were very clean and customer service was excellent! Definitely will be booking again soon!
There were spiders in the room and one bit me in the finger in the bathroom. The floor in the room was sticky. The staff was very helpful and friendly. The pool was cold.
VERY basic rooms! Only a mini fridge. 24/7 coffee, tea, hot water, and microwave available in the lobby. Ice buckets were at a minimum. ALL of the staff were friendly and helpful. This was a nice place for a weekend stay, but nothing more! Staff recommended DeMores Offshore Bar and Grill. I would not have gone there from the looks of the outside, BUT Go! Red snapper and blacked mahi mahi was wonderful!
I love the room and the hotel. Super helpful staff member in the evenings and I'm trying to remember her name, I think it was Asia. I'd stay there again!
Some of the most friendly and helpful staff we’ve ever encountered! Room and property were extremely clean! Very convenient location to lots of shopping, dining, and Cedar Point! Mattress was not super comfy but fine for a couple of nights.
Staff did not communicate properly leading Fasle accusations against guest. Where staff cancelled guest reservation. staffed stated that guest was being aggressive but then stated to the guest in front of police that it was is demeanor. The guest barely spoke but staff still cancel guest after traveling hours away home. Guest left wallet and that when he discovered the trust. The staff need retraining and will ever refer this hotel to any family or friends. Seeing that I had big influence because I live in town. The staff was nasty and the room was non refundable.
We really slept well an it was very clean.An the front desk was very friendly an check in on u to see if you needed anything.
Have used this location twice and received excellent service. Staff is helpful and the rooms are clean.