Front desk tired to make me pay 60$ for early check in mind you it’s 10:30 . 30$ to check in at 1pm . At check out the staff was knocking on my door at 10 am and every 10 minutes after : check out is at 11am
Not the way to treat your customers
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酒店回复: Dear ,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Big Spring. we are very happy to hear that you like the stay & enjoying your stay, It is always a pleasure to receive neutral feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,VEN
5.0分
其他
Great price for the room. Clean, quiet and staff were very friendly and helpful.
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酒店回复: Dear VICTORIA,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Big Spring. we are very happy to hear that you like the stay & enjoying your stay, It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,VEN
3.0分
其他
The room itself wasn't terrible and the beds were comfy enough. Easter pressure in shower was low. They do not have housekeeping.
3.0分
商务出差
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No hot water! This was the only substantial problem of my stay, but very important, as a cold shower has triggered a serious medical condition in me in the past. I dialed 0 an hour before check-out time to report this, but no one answered (during business hours no less).
I had to heat cups and an ice bucket of water in the microwave just to take a lukewarm shallow bath, which caused me to overstay my checkout. Fortunately for the operators, they did not try to charge me extra after they knocked on the door at checkout time and I (partly dressed) explained what was wrong.
3.0分
其他
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Host was helpful. You get what you pay for here. No water when I arrived but it was resolved within a few hrs. Don’t expect much and you won’t be disappointed. For an overnight trip, it was ok.
2.0分
其他
Not so good stay.
Only stay here if you have no other choice. One good thing was that the air conditioning worked well.
1.0分
家庭亲子
Wasnt like any super 8 ive stayed in. U got get two towels no waah clothes there was no hot water
3.0分
其他
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Please post when doing major construction
This property was under total reconstruction which was not advertised. I booked the room online so i was not able to get a refund. I stayed and the room was not as what i had booked. I felt safe but not confortable.
房间里没有毛巾。洗手池水龙头的水压很低。房间里没有热水。我要求提供毛巾，他们只拿走了一条浴巾和一条面巾。浴巾很脏。房间里也没有冰块。
外观看起来荒凉破旧，房间本身很干净，床也很舒服。
Front desk tired to make me pay 60$ for early check in mind you it’s 10:30 . 30$ to check in at 1pm . At check out the staff was knocking on my door at 10 am and every 10 minutes after : check out is at 11am
Not the way to treat your customers
Great price for the room. Clean, quiet and staff were very friendly and helpful.
The room itself wasn't terrible and the beds were comfy enough. Easter pressure in shower was low. They do not have housekeeping.
No hot water! This was the only substantial problem of my stay, but very important, as a cold shower has triggered a serious medical condition in me in the past. I dialed 0 an hour before check-out time to report this, but no one answered (during business hours no less).
I had to heat cups and an ice bucket of water in the microwave just to take a lukewarm shallow bath, which caused me to overstay my checkout. Fortunately for the operators, they did not try to charge me extra after they knocked on the door at checkout time and I (partly dressed) explained what was wrong.
Host was helpful. You get what you pay for here. No water when I arrived but it was resolved within a few hrs. Don’t expect much and you won’t be disappointed. For an overnight trip, it was ok.
Not so good stay.
Only stay here if you have no other choice. One good thing was that the air conditioning worked well.
Wasnt like any super 8 ive stayed in. U got get two towels no waah clothes there was no hot water
Please post when doing major construction
This property was under total reconstruction which was not advertised. I booked the room online so i was not able to get a refund. I stayed and the room was not as what i had booked. I felt safe but not confortable.