酒店回复: Dear Guest, We are deeply sorry for the distress you experienced during your stay. It is truly upsetting to hear about the numerous issues you encountered, and we can only imagine how stressful and uncomfortable the situation must have been for both you and your daughter. Please allow us to sincerely apologise for the lack of power and the inconveniences it caused. We also deeply regret that the second apartment did not meet your expectations, especially with the unpleasant smells and excessive noise. The treatment you described upon your arrival at the second property is completely unacceptable, and we are investigating this matter further to understand what went wrong and how we can prevent such incidents in the future. We take your feedback seriously and will ensure that our team addresses these concerns promptly. We understand that your experience was nothing short of traumatic, and we deeply regret that we were not able to provide the quality of service you deserve. Please reach out to us directly so we can discuss how we can make this right for you. Once again, we sincerely apologise for the difficulties you encountered and appreciate your patience. Kind regards,
Went here for a hen do. Amazing place ans location. There was 43 of us and it was so straight forward. Big shout out to Craig!!! What a guy!! So helpful and so kind from start to finish. If your visiting Liverpool then this is the place to be!!! Thank you so much Craig for everything! We had apartment 11 and it had a rooftop terrace that we didn't discover till the 2nd night
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酒店回复: Dear guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing time during your hen do and that you were pleased with both the location and the apartment. A special thank you for your kind words about Craig. We’re so happy to hear that he made your stay even more enjoyable with his helpfulness and kindness. We’ll be sure to pass on your compliments to him! It’s fantastic that you discovered the rooftop terrace on your second night—what a great surprise! We appreciate your recommendation, and we're so glad you chose Happy Days Apartments for your trip. We look forward to welcoming you back in the future, and thank you again for choosing us! Kind regards,
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Do NOT STAY HERE! I Booked one apartment with pictures. Less than 24 hours they emailed me they were moving me to a completely new address. Only picture online is a run down building. When I called to cancel they refuse to refund . Because of policy. They broke their agreement when the room is book was suddenly not available. Horrible. I should have listened to the reviews.. Run!!!
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酒店回复: Dear Guest, Thank you for your feedback, and we sincerely apologise for the issues you experienced with your booking. We understand how frustrating it must have been to receive such a sudden and unexpected change, especially when the accommodation you initially booked was no longer available. We strive to provide a seamless experience for all our guests, and we are deeply sorry that we fell short in this case. It is certainly not our intention to mislead or inconvenience guests, and we regret that the alternative accommodation did not meet your expectations. We also understand your frustration regarding our policy on cancellations and refunds. Our policies are in place to ensure fairness, but we recognise the importance of clear communication and will be reviewing our process to ensure that future guests are fully informed of any changes to their bookings. We understand your disappointment, and we genuinely appreciate you bringing this matter to our attention. Your feedback will be used to improve our guest experience moving forward. Again, we apologise for the inconvenience and hope that, despite this experience, you'll consider giving us another opportunity in the future to provide the quality stay you deserve. Kind regards,
位置一留，饮饱食醉就可以上楼
屋内整洁，可惜冇窗，室内只有一把风扇！
张唔知系咪疏梳化床，系开唔到。
个CS真心难揾，好彩有位职员经过！
简直是人间地狱。窗户全是透明的，根本打不开。热得要命。楼下酒吧的音乐声一直没停过。订了四晚，住了两晚就还剩两晚。真是个噩梦般的地方。
我们为 14 人预订了 2 间房。我们的公寓不连在一起，但没关系。位置很棒，离所有地方都很近，Cavern Club 等都在同一条街上。但是音乐非常响，震动了整栋楼，所以如果你想睡个好觉，可能不适合你。地方很干净，设施齐全，有我们周末所需的一切。可爱的大浴缸和步入式淋浴间。当我们需要什么时，主人不会给我们添麻烦。一定会再来的。
如果可以打低于 1 分的话，我会给的！我们住在 2 号公寓，St Peppers 酒吧楼下的乐队从午餐时间开始表演，到凌晨 2 点结束。这导致整个公寓一直在震动。乐队的声音很棒，很幸运，因为你可以听到每一个和弦和单词！我们的邻居（不在我们的聚会中）在凌晨 5 点举行了一个聚会，我们的墙壁非常薄，所以我们可以听到他们说的每一句话。地板看起来很干净，但如果你赤脚走路，请做好准备，你的脚底会变黑，我们第一天就遇到过这种情况。卫生纸用完了，没有人提供，最后退房时间是上午 11 点，有人早在这之前就敲门，以确保我们离开，并站在外面等候。虽然位置很好，但如果你想物有所值地睡觉，我建议你住在其他地方！
度过了最美好的时光，住宿很完美，甚至客房服务遇到了一位可爱的管家凯，她为我们提供了很多指导，新毛巾，卫生纸，非常可爱的住宿地点，晚上有点吵，但这是预料之中的，因为它是马修街的地方披头士乐队
我会用葡萄牙语（我的语言）写作，寻找词语来描述我和女儿所遭受的创伤。我在Happy Days Apartments租了一套两居室的公寓住了一晚，促销价是100英镑的住宿费+100英镑的押金。我要求提前 30 分钟办理入住，但他们不允许（好吧，我知道有时这是不可能的）。当我下午 4:00 左右到达公寓时，由于是冬天，几乎没有自然光，我的手机也几乎没电了。当我们打开灯时，我们发现公寓里没有电。我们也无法给手机充电。由于没有灯，甚至无法使用浴室。我们联系了该公司，他们为我们提供了“升级”到另一套公寓（SGT Peppers Apartments）的机会，步行 10 分钟即可到达（雨中）。我们的手机已经没电了，而且很累。我们通过询问街上的人找到了第二个住所，但令我们惊讶的是，到达酒店后，有一股难以忍受的香烟味（我极度过敏）、湿狗味和如果这还不够的话，公寓下面酒吧的噪音会回荡，直到墙壁震动（毫不夸张，我有视频）。我联系了管理部门，令我惊讶的是，一名工作人员出现在公寓门口，逐字逐句地驱逐我们！我和我的女儿尖叫着，未经我们授权就拿走了我们的物品，然后把它们扔到了公寓外面。我们没有电池，没有住宿，下着雨，很冷，已经是晚上7点多了……我一生中从未感到如此被侵犯，我不向任何人推荐这个地方或这个团队。
抵达公寓，准备度过生日周末。一开始就出现了问题。我们预订了一间可容纳 10 人的公寓，但为了获得更多空间，我们订错了公寓，公寓只能容纳 8 人。幸运的是，我们团队中有 2 人退出了，所以有足够的空间供我们睡觉，但无论如何，这不是我们预订的房间，而且被告知无能为力。然后我们开始注意到污垢。地板很脏，很粘，而且肯定没有清洗过。毛巾上沾满了口红印，而且是湿的。床上用品很脏，床垫上到处都是痕迹和污渍。我们联系了房东，他们拿来床垫罩和干净的毛巾给我们。第二天早上，我们醒来时发现其中一间卧室漏水，客厅的整面墙都湿透了。漏水来自床的正上方，床因此变得湿透。我们打电话给房东，和我们交谈的那位女士非常不热心，但她告诉我们维修人员会来处理漏水问题，这显然会危害健康。我们还解释说，提供的毛巾现在被用来吸水，所以要求多提供一些。我们告诉房东，我们不希望清洁人员在我们外出时进入公寓，并询问他们是否能告诉我们他们什么时候到达，以便我们确保在场。一小时后，我们收到一条消息，告知我们清洁人员已经进入公寓，并提供了干净的毛巾，并“处理”了漏水问题。这是不可接受的，因为我们之前曾表示，我们外出时不希望清洁工进来，但他们完全无视了。当我们回到公寓时，发现“处理”好的漏水是将拖把桶直接放在房间中间，床也移位了。根本没有进行任何额外的清洁。我们要求与经理谈话，但经理说他不在，周日才有空。我们决定通过 Airbnb 而不是直接通过房东来解决这一争议，因为他们根本没有帮助。在 Airbnb 提出争议 30 分钟后，我们接到了经理的电话，他告诉我们，第二天他会给我们打折，并提供一轮饮料和某种形式的金钱补偿。第二天，当我们去他们也住的酒店退房时，我们走进接待处，看到一个可怕的女人站在桌子旁打电话，谈论和诽谤我们这个团体。我们站着听着（因为他们当然不知道我们是谁），直到她说完。然后我们向她说明了我们是谁，并解释了在前台和一群客人面前进行这样的对话是多么不专业。他们给了我们 100 英镑的退款（每位客人 12.50 英镑），这完全不能令人满意，然后我们就离开了。然后我们再次联系了 Airbnb，他们已经解决了更多问题，并为预订提供了进一步的退款。请千万不要这样做
令人惊叹的公寓，非常干净，毗邻洞穴俱乐部，晚上可以听到喧闹的音乐，拐角处有 Greggs，Tesco Express 和 Yannis 炸鱼薯条店，利物浦最好的，距离公寓 5 分钟步行路程，距离码头区和利物浦大厦 10 分钟路程，最便宜的过夜停车场是维多利亚街停车场，步行 8 分钟即可到达，啤酒 4 英镑一品脱
Went here for a hen do. Amazing place ans location. There was 43 of us and it was so straight forward. Big shout out to Craig!!! What a guy!! So helpful and so kind from start to finish. If your visiting Liverpool then this is the place to be!!! Thank you so much Craig for everything! We had apartment 11 and it had a rooftop terrace that we didn't discover till the 2nd night
Do NOT STAY HERE! I Booked one apartment with pictures. Less than 24 hours they emailed me they were moving me to a completely new address. Only picture online is a run down building. When I called to cancel they refuse to refund . Because of policy. They broke their agreement when the room is book was suddenly not available. Horrible. I should have listened to the reviews.. Run!!!