酒店回复: Dear James, Thank you for taking the time to share your feedback. I’m glad to hear that you generally enjoyed your stay and found our staff friendly and helpful.I appreciate your comments regarding the bar setup and understand that a more traditional Irish bar experience would have enhanced your visit. I will pass your feedback along to our management team for consideration. Additionally, I’ve noted your concern about the bathroom grout and will ensure our maintenance team addresses this.Your insights are valuable to us, and we hope to welcome you back for an even better stay in the future.Best regards,

酒店回复: Dear Frank, Thank you for your feedback. I’m sorry to hear that your experience did not meet expectations. We appreciate your comments regarding the lighting in the room and the extraction fan in the bathroom—we will have our maintenance team look into these issues.Regarding your dining experience, I regret that the seasoning and portion balance were not to your liking. Your comments will be shared with our kitchen team to ensure improvements are made.We value your input and hope to welcome you again for a better experience in the future.Best regards,

酒店回复: Thank you for your kind review! We're so glad you enjoyed the beautiful surroundings of Killaloe and felt that our hotel offered great value. We strive to provide a memorable experience for all our guests, and it's wonderful to hear that we succeeded. We hope to welcome you back to Killaloe Hotel & Spa soon for another stay!

酒店回复: Dear Robert,Thank you for your review. Our check-in time is 3:00 PM, and check-out is at 11:00 AM. This schedule allows our housekeeping team ample time to ensure all rooms are thoroughly cleaned and ready for our guests by 3:00 PM. While we cannot guarantee early check-ins for the reasons mentioned, we greatly appreciate your understanding.Best regards,

酒店回复: Dear Patricia, thank you very much for sharing your valuable feedback with us. Whilst we do not share exact room numbers prior to arrival (we did send an Email on the day referring to online check-in), we are sorry to hear you found your room cold and therefore your stay was not entirely satisfactory. This is certainly not the standard we aim to provide and we have taken internal action to avoid such situation in future. Thank you once again for your feedback. Warm regards, Charlotte

酒店回复: Thank you kindly for your feedback Bruno. I am delighted to hear you truly enjoyed your breakfast dining experience with us. I am disappointed to hear of your concerns regarding our decor. I have passed all feedback to our General Manager.

酒店回复: Thank you for your review. We are pleased to hear you enjoy the added amenities of bottled water and welcome cake in your room on arrival. Our O'Brien's Bar and Restaurant team will be delighted to hear you enjoyed our selection for breakfast and drinks. We hope to welcome you back to Killaloe Hotel and Spa again soon.