酒店回复: Ciao,thank you for your wonderful review! We’re happy to hear that during the busy exhibition period, you found our studio to be a good value compared to other hotels.It’s great that you appreciated the self check-in and check-out, as well as having a kitchen to cook your own meals. We also take note of your comment on cleanliness and will continue to maintain high standards.We hope to welcome you again soon!Your Brera Ulm Team

酒店回复: 您好， 感谢您的坦诚反馈——很遗憾您的入住体验未能完全达到您的期望。 对于清洁问题，我们深表歉意；公寓内发现剩余垃圾绝对不符合我们的标准。我们的客房服务团队已收到通知。对于您在进入公寓时遇到的困难以及我们未能及时回复，我们也深感抱歉。 请注意，我们全天候 24/7 提供电话服务——但在正常办公时间以外，我们只能通过电话联系。您的信息很可能是在非正常办公时间收到的，因此您没有收到回复。 关于健身房：由于施工，健身房目前确实无法使用。此信息已在我们的电子宾客名录中明确告知。我们理解这可能会让您感到失望，尤其是如果健身房是您预订的决定性因素。 更重要的是，我们很高兴听到您对公寓的清洁度和床铺布置表示赞赏。 我们很乐意再次欢迎您，并在未来为您提供更顺畅的体验。 您的布雷拉乌尔姆团队

酒店回复: Ciao BerylShirmin,thank you for your great review! We’re glad to hear you enjoyed the fully equipped kitchen and found the self check-in process easy to use.No worries about the checkout time — we’re happy we could help you remotely to get back in and collect your luggage. Also, it’s good to know that our team handled the broken cup situation smoothly for you.We appreciate your detailed description of the check-in steps, which will surely help future guests.Looking forward to welcoming you again!Your Brera Ulm Team

酒店回复: 再见， 感谢您的精彩评论和积极反馈！我们很高兴您如此喜欢这里的设施、清洁度和地理位置。 我们认真对待您关于停车的反馈，并正在努力进一步改进这些方面。 很高兴您喜欢屋顶露台——它真是一大亮点！ 期待很快再次欢迎您的到来。 布雷拉乌尔姆团队

酒店回复: Ciao,thank you for your wonderful review! We’re happy to hear you appreciated the great value compared to Munich and the convenience of traveling by car.It’s great to know you found the apartment clean, comfortable, and enjoyed the unique, less crowded location.We look forward to welcoming you again!Your Brera Ulm Team

酒店回复: 您好， 感谢您的反馈。很抱歉，噪音和停车问题影响了您的入住体验。并非所有客房都临街，但根据空房情况，您可能会被安排到噪音较大的一侧。 关于清洁服务，我们很抱歉未能达到您的期望——这不符合我们的标准，我们将内部处理，以确保改进。 希望您下次入住时能给我们机会，为您提供更好的服务。 布雷拉乌尔姆团队

酒店回复: Ciao Yuyuyuyuan,thank you again for your feedback. We’re truly sorry that the cleanliness did not meet your expectations — this is something we take very seriously and are working hard to improve.Regarding the parking fee, the payment is made in the underground garage in the area of the neighboring Leonardo Hotel. We understand it can be hard to find without clear directions, and we are updating our information to make this easier for our guests.Please remember, we’re available 24/7 by phone to support you and offer solutions at any time.We hope to have the opportunity to welcome you back and provide a much better experience.Your Brera Ulm Team

酒店回复: 你好， 感谢您的好评！很高兴您如此喜欢我们的房间。 我们理解施工会造成干扰——很遗憾，由于施工由乌尔姆市政府负责，我们无法控制。我们希望施工能尽快完成，不会影响您的下次入住。 感谢您的理解，期待您的再次光临！ 布雷拉乌尔姆团队