酒店回复: Dear Guest,Thank you so much for your great review. We’re really happy to hear that you enjoyed the space in the room, the convenient location near the station, and the kitchen facilities. It’s lovely to know the apartment-style setup made your stay comfortable and easy.We truly appreciate you staying with us and hope to welcome you back again soon.Warm regards,AmalFront Office ManagerAdagio London Stratford

酒店回复: Dear Guest.We’re truly sorry to hear about your experience, and thank you for taking the time to share it so honestly. What you described is not the level of comfort or care we want any guest to feel while staying with us.We understand how frustrating it must have been to arrive to a room that wasn’t clean enough, deal with a slow and frequently clogged sink, and then feel dismissed when you raised your concerns. Your impression of the interaction at the front desk is especially concerning—feeling unheard or questioned when you’re already uncomfortable can make the situation much worse, and we regret that this was your experience.We’re also sorry that the heating didn’t meet your expectations and that the overall atmosphere of the room felt more like a student apartment than a hotel. That’s certainly not the impression we aim to leave. While we’re glad the refrigerator was a positive aspect, we know that one small convenience doesn’t make up for the broader issues you encountered.Please know that we take your feedback very seriously. We will investigate these issues thoroughly, including the room condition, maintenance concerns, and the way your request was handled at reception, and we will get back to you. Your comments help us identify where we fell short and where we need to do better.Thank you again for bringing this to our attention. We genuinely regret the disappointment you experienced and appreciate the opportunity to address it.Kind regards,Amal-Front Office Manager -Adagio Stratford

酒店回复: Dear Guest,Thank you so much for such a lovely review. We’re really happy to hear that you enjoyed everything about your stay — from the location and easy transport links to the spacious rooms and the kitchenette. It’s great to know those details made your trip more comfortable.We truly appreciate your kind words and would be delighted to welcome you back on your next visit to London.Warm regards,AmalFront Office ManagerAdagio London Stratford

酒店回复: Dear Guest,Thank you for sharing such a detailed and thoughtful review. We are delighted to hear that you enjoyed the comfort of your apartment and found the facilities convenient for your stay. It is great to know that the location, nearby supermarkets, and our amenities like the self-service laundry and table football added to your experience.We are especially pleased that our team made you feel welcome. We look forward to hosting you again soon.Best regards,AmalFront Office ManagerAdagio London Stratford

酒店回复: Dear Guest,Thank you very much for your lovely review and for sharing your experience with us.We’re delighted to hear that you enjoyed our location, facilities, and the comfort of your room. It’s great to know that the nearby shopping centre, our gym and laundry facilities, and the kitchenette in your room all helped make your stay more convenient and enjoyable. Your comments about value for money are especially appreciated by the whole team.Thank you once again for choosing to stay with us. We truly hope to welcome you back to Adagio London Stratford very soon.Kind regards,AmalFront Office ManagerAdagio London Stratford