酒店回复: 您好 Marci，感谢您抽出时间分享您的入住体验！我们很高兴得知您喜欢宽敞的套房、迷人的景色，以及同时入住 Alexandra 和我们姐妹酒店 Blue Haven 的机会。非常感谢您对我们团队在热带气候下所做努力的赞扬——确保客人的舒适和安全始终是我们的首要任务。我们非常感谢您提出的增设热水浴缸的建议，并将转达给管理团队进行评估。我们期待您再次入住，并期待您的再次光临！此致，宾客服务部
酒店回复: Hi Nanette,Thank you for your review! We’re delighted to hear you enjoyed your stay. We hope to welcome you back soon!Sincerely, Guest Services
5.0分
家庭亲子
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Loved staying in this resort. The food is excellent, especially all the restaurant. The staff is super friendly and nice. Everything is excellent! The beach is awesome, feels like heaven. Highly recommend!!
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酒店回复: Hi Nataliya,Thank you for your wonderful review. We're thrilled to hear you had such a positive experience at Alexandra Resort. From the dining options to the friendliness of our team and the beauty of the beach, it's rewarding to know everything came together to make your stay special.We truly appreciate your recommendation and kind words.Sincerely,Guest Services
5.0分
情侣出游
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The staff at all levels were courteous. The rooms were stocked dailey. The food choices were very good for an all inclusive with speciality night restaurants. At this resort and the Blue Haven. This is my third time at this resort and they are updating the rooms which was nicely done. The Fish deck restaurant was a great by being remodeled and an improved menu and excellent wait staff.
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酒店回复: Hi Linda,Thank you for your kind review and for choosing to return to Alexandra Resort—it means a great deal to us. We're delighted to hear that you enjoyed the service from our team, the daily room upkeep, and the variety of dining options, including your experience at the newly updated Fish Deck. It's also wonderful to know you appreciated the ongoing room renovations, and we're glad they added to your overall comfort.We truly value your continued support and look forward to welcoming you again in the future.Sincerely,Guest Services
5.0分
其他
Our room was large, well located and clean
The staff were courteous, pleasant and made us feel welcome
The amenities were very good; food was excellent
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酒店回复: Hi Domenic,Thank you for taking a moment to share your experience. We’re delighted to hear that you enjoyed your spacious and well-located room, and that our team made you feel welcome throughout your stay. It’s also wonderful to know you were pleased with the amenities and the quality of the food.Sincerely,Guest Services
4.0分
情侣出游
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Overall the stay at Alexandria was very good. Our room stood out with a kitchen, one and a half baths, bedroom and a large balcony. Best of all it had a washer and dryer. No more wet bathing suits hanging around. The staff was friendly and the food tasted good, although with limited menus. They need to work on their deserts. Unfortunately, they require you to wear a non removable wrist band with a miniature key card attached. I still can’t fathom why they can’t come up with something better than that because it’s so uncomfortable. The beach here of course is great and is wider here than some other resorts on Grace bay. Definitely would come back.
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酒店回复: Hi Patricia,Thank you for sharing your thoughtful review. We’re delighted to hear that you enjoyed your stay, especially the comfort and convenience of your suite, the friendly service from our team, and the beautiful stretch of beach right in front of the resort. It’s also great to know the washer and dryer made your stay even more comfortable.We appreciate your feedback regarding the wristbands and dessert options, and we will certainly share these comments with our team as we work on improving the guest experience.We’re glad to hear you would return, and we look forward to welcoming you back.Sincerely,Guest Services
5.0分
情侣出游
We had the best stay ever and we will definitely be back! Tash, Barbie, and Shaq were rockstars and helped make our experience so fun.
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酒店回复: Hi Ryan,Thank you for sharing such wonderful feedback! We’re thrilled to hear that you had an amazing stay and that our entertainment team helped make your experience so memorable. It’s always our goal to create a fun and welcoming atmosphere, and we’re delighted to know we succeeded. We can’t wait to welcome you back for another unforgettable visit!Sincerely,Guest Services
5.0分
其他
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I have stayed at Alexandra beach resort 3 times in the last 5 years. This has been by far the best stay. The rooms have been updated, the food was five- star and every staff member we came into contact with was kind, responsive, professional and genuine. Whatever has been put in place for training and amenities is really evident. We will be back!
入住的是一间单卧室套房，房间很漂亮，两个阳台都很棒，海景令人惊艳（即使不是海景房）。唯一美中不足的是没有热水浴缸。很喜欢酒店提供自行车，可以骑车去盐磨坊区。我们两次乘坐酒店的班车前往蓝天港湾的Fire & Ice餐厅享用晚餐。酒店员工服务周到，即使在飓风/热带风暴预警期间，也积极应对，为客人准备了充足的食物，并解答了所有问题。非常棒的地方，下次还会入住。
Marjorie、cadet、Gloria、Skyier，他们只是众多优秀团队成员中的几位，正是他们让我们的住宿体验如此难忘。这又是一次令人难忘的住宿体验，这已经是我们第三次入住这里了。
工作人员都非常友好热情。海滩通道很方便，沙滩椅也很多。景色美得令人窒息！
非常干净优质的食物
Loved staying in this resort. The food is excellent, especially all the restaurant. The staff is super friendly and nice. Everything is excellent! The beach is awesome, feels like heaven. Highly recommend!!
The staff at all levels were courteous. The rooms were stocked dailey. The food choices were very good for an all inclusive with speciality night restaurants. At this resort and the Blue Haven. This is my third time at this resort and they are updating the rooms which was nicely done. The Fish deck restaurant was a great by being remodeled and an improved menu and excellent wait staff.
Our room was large, well located and clean
The staff were courteous, pleasant and made us feel welcome
The amenities were very good; food was excellent
Overall the stay at Alexandria was very good. Our room stood out with a kitchen, one and a half baths, bedroom and a large balcony. Best of all it had a washer and dryer. No more wet bathing suits hanging around. The staff was friendly and the food tasted good, although with limited menus. They need to work on their deserts. Unfortunately, they require you to wear a non removable wrist band with a miniature key card attached. I still can’t fathom why they can’t come up with something better than that because it’s so uncomfortable. The beach here of course is great and is wider here than some other resorts on Grace bay. Definitely would come back.
We had the best stay ever and we will definitely be back! Tash, Barbie, and Shaq were rockstars and helped make our experience so fun.
I have stayed at Alexandra beach resort 3 times in the last 5 years. This has been by far the best stay. The rooms have been updated, the food was five- star and every staff member we came into contact with was kind, responsive, professional and genuine. Whatever has been put in place for training and amenities is really evident. We will be back!