First positives, relatively good value for accommodation near Birmingham University (that is otherwise a hotel desert unless you want to stay in expensive Uni hotel), friendly receptionist explained key etc. Room dated but clean with comfortable bed, so fulfilled main purpose. Negative. Main issue was TV did not detect any stations, so ruined my match of the day late evening plan. Very irritating, no staff to call for help. Why put a large TV in a room when it is obviously not working?
4.0分
其他
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If you're looking for characterless, boring and anonymous then go book a corporate chain. This place is for people that want the individuality, passion and creativity that only independents can offer. Was every nook and cranny perfect? Not yet; They are working on the niceties but it's functional and the bed is comfortable. Plenty good enough for me considering their vision and dedication for the important stuff. Everyone was so welcoming it was like we were immediately among family. The food is terrific too. EXACTLY what we were looking for.
1.0分
其他
Mistake. Lesson learnt. Don't! Communication is zero. Room hadnt been fully cleaned. Damp, lack of repair and not as advertised.
1.0分
商务出差
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Had an awful experience at this B&B. We were there for work and the beds had bedbugs. My colleague ended up in hospital due to the bites becoming infected, off work for three weeks and consequently had his pay docked. We submitted a complaint and received a refund but no compensation and they’re not responding to my emails. Don’t stay here!
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酒店回复: Hi Daisy, We had pest control come out to check the beds and they confirmed that we did not have any bed bugs. as a precautionary measures we treated all of our guest rooms and hallways. We have replied to all of your emails and have even sent you a copy of the report from pest control that confirms that no bed bugs were found. We believe that due to your line of work as actors, your colleague may have sustained these bites from contaminated costumes. You also stayed in the same room and you have confirmed that you had no bites. If there were bed bugs than we have been professionally advised that you would have also been bitten. We also had no reports from any other guests staying in that room before you of any bites encountered. As a gesture of good will, we have refunded you and your colleague for your full stay and we, as a business have taken the precautionary measures to ensure all of our future guests and staff are safe by treating all of our rooms and carpets areas. We are disappointed that you have left a review of this nature when we had resolved the situation amicably. We wish you very best on your Dirty Dancing tour. Kind regards, The Blue Piano Management Team
5.0分
其他
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The photos don't do this place justice. The room was gorgeous and in great condition with a spacious bathroom with excellent shower and bath. The staff were lovely, the hotel was quiet with little to no street noise in my room at the back. The food was excellent and the lady who served us really thoughtful.
5.0分
情侣出游
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I went with my friends for holiday in Birmingham so, booked the room and it was raining outside so we were delayed and stuck in the traffic from the Birmingham Airport to the hotel but the staff was so dutiful they waited for till 2 hours delay, great hospitality and good management. The Blue Piano Guest House offers friendly staff, clean rooms, and a pleasant atmosphere. A great choice for a comfortable stay.
5.0分
其他
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The Blue Piano hosted our wedding reception in December 2023. Throughout the planning and the day itself the service was absolutely wonderful. We can't thank Shreeti and her team enough for their warmth, organisation, patience, and willingness to accommodate us. The amount of work they put in was incredible. The venue looked beautiful and full of character inside and out. The food was terrific - generous and delicious. The service all night was so attentive and friendly. And the rooms were beautiful, spacious, clean, and cosy. They ensured that we and our guests were able to have a very happy and memorable wedding celebration.
1.0分
其他
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Booked this through ***********, turned up to the Guesthouse and there was no one there. We tried to contact the property through the messaging app, knocking on the door and through the direct phone number... no response. After 2 hours we cancelled through ***********, who also could not contact the property. Needed to re-book in another hotel. There has still been no response from the property. Really disappointing communication.
5.0分
情侣出游
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I had my daughters 21st birthday party here for family and her friends. Such a great venue and a great outdoor space. Myself and my husband stayed over night to save getting a taxi home after the party. The room was lovely and really spacious. The location is great also as you can walk into the city centre from here. You are also about a 10 minute walk from the Botanical Gardens. Would also be a good location if you were going to the cricket at Edgbaston Cricket Ground or the Tennis at Edgbaston.
1.0分
其他
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Where do I start with this review, it has to be the grottiest place I have ever stayed at. Where the 4 star reviews are coming from is beyond me. The carpet was stained and damp in areas, curtains on the dirty windows were themselves dirty and torn. the walls and ceiling had damp patches, the wallpaper was peeling off the walls. The bed divan base was badly marked. No mattress protector or pillow protectors. TV n the room didn't work. The furniture was dirty, badly marked. Bulbs missing from light fittings, Pillows smelt awful, Not damp, but not fresh. The bathroom was so dirty I put towels o the floor to walk n there. Shower curtain was mouldy, and badly stained. The bin had damp mould on, the walls were full of mould, the plaster was off the walls in some areas, especially around the sink area. The toilet was dirty inside and out and hadn't been flushed let alone cleaned. I reported all of this to the guy who was the barman and the receptionist when I arrive and asked to be moved, to be told they were fully booked! Nobody came to rectify any of the issues, not did they bother to contact me to resolve any of the matters. Whatever you do, do not stay here. Its a health hazard. I have uploaded some photos I took.
First positives, relatively good value for accommodation near Birmingham University (that is otherwise a hotel desert unless you want to stay in expensive Uni hotel), friendly receptionist explained key etc. Room dated but clean with comfortable bed, so fulfilled main purpose. Negative. Main issue was TV did not detect any stations, so ruined my match of the day late evening plan. Very irritating, no staff to call for help. Why put a large TV in a room when it is obviously not working?
If you're looking for characterless, boring and anonymous then go book a corporate chain. This place is for people that want the individuality, passion and creativity that only independents can offer. Was every nook and cranny perfect? Not yet; They are working on the niceties but it's functional and the bed is comfortable. Plenty good enough for me considering their vision and dedication for the important stuff. Everyone was so welcoming it was like we were immediately among family. The food is terrific too. EXACTLY what we were looking for.
Mistake. Lesson learnt. Don't! Communication is zero. Room hadnt been fully cleaned. Damp, lack of repair and not as advertised.
Had an awful experience at this B&B. We were there for work and the beds had bedbugs. My colleague ended up in hospital due to the bites becoming infected, off work for three weeks and consequently had his pay docked. We submitted a complaint and received a refund but no compensation and they’re not responding to my emails. Don’t stay here!
The photos don't do this place justice. The room was gorgeous and in great condition with a spacious bathroom with excellent shower and bath. The staff were lovely, the hotel was quiet with little to no street noise in my room at the back. The food was excellent and the lady who served us really thoughtful.
I went with my friends for holiday in Birmingham so, booked the room and it was raining outside so we were delayed and stuck in the traffic from the Birmingham Airport to the hotel but the staff was so dutiful they waited for till 2 hours delay, great hospitality and good management. The Blue Piano Guest House offers friendly staff, clean rooms, and a pleasant atmosphere. A great choice for a comfortable stay.
The Blue Piano hosted our wedding reception in December 2023. Throughout the planning and the day itself the service was absolutely wonderful. We can't thank Shreeti and her team enough for their warmth, organisation, patience, and willingness to accommodate us. The amount of work they put in was incredible. The venue looked beautiful and full of character inside and out. The food was terrific - generous and delicious. The service all night was so attentive and friendly. And the rooms were beautiful, spacious, clean, and cosy. They ensured that we and our guests were able to have a very happy and memorable wedding celebration.
Booked this through ***********, turned up to the Guesthouse and there was no one there. We tried to contact the property through the messaging app, knocking on the door and through the direct phone number... no response. After 2 hours we cancelled through ***********, who also could not contact the property. Needed to re-book in another hotel. There has still been no response from the property. Really disappointing communication.
I had my daughters 21st birthday party here for family and her friends. Such a great venue and a great outdoor space. Myself and my husband stayed over night to save getting a taxi home after the party. The room was lovely and really spacious. The location is great also as you can walk into the city centre from here. You are also about a 10 minute walk from the Botanical Gardens. Would also be a good location if you were going to the cricket at Edgbaston Cricket Ground or the Tennis at Edgbaston.
Where do I start with this review, it has to be the grottiest place I have ever stayed at. Where the 4 star reviews are coming from is beyond me. The carpet was stained and damp in areas, curtains on the dirty windows were themselves dirty and torn. the walls and ceiling had damp patches, the wallpaper was peeling off the walls. The bed divan base was badly marked. No mattress protector or pillow protectors. TV n the room didn't work. The furniture was dirty, badly marked. Bulbs missing from light fittings, Pillows smelt awful, Not damp, but not fresh. The bathroom was so dirty I put towels o the floor to walk n there. Shower curtain was mouldy, and badly stained. The bin had damp mould on, the walls were full of mould, the plaster was off the walls in some areas, especially around the sink area. The toilet was dirty inside and out and hadn't been flushed let alone cleaned. I reported all of this to the guy who was the barman and the receptionist when I arrive and asked to be moved, to be told they were fully booked! Nobody came to rectify any of the issues, not did they bother to contact me to resolve any of the matters. Whatever you do, do not stay here. Its a health hazard. I have uploaded some photos I took.