酒店回复: フィードバックと非常に良い評価レビューをありがとうございますFīdobakku to hijō ni yoi hyōka rebyū o arigatōgozaimasu
4.0分
家庭亲子
原文
翻译提供方：Google
检查床单以确保其干净。
酒店回复: Gracias Stephanie por la reseña.
1.0分
其他
Didn't receive receipt for my stay and no one can give it to me. People at main IHG are actually hanging up on me and talking over me
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酒店回复: Thank you Heather for the feedback and we do apologize that you are having issues with getting a receipt.
2.0分
其他
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We booked a 2 bedroom suite at the Staybridge Suites because I was traveling with my husband and 2 children, 17 year old boys. When we arrived at the hotel, we were told that they were sold out of the 2 bedroom suite and instead, they said they would put us in rooms right next to each other. I asked if there were any adjoining rooms and they said no. I explained that it was just the 2 boys and me, so we really needed a 2 bedroom suite/adjoining rooms because the boys are minors and I needed to watch them. Bethany said the best she could do was 2 rooms right next to each other, so she gave me the keys to 2 rooms and sent us to the elevator. She passed us on her way out of the hotel as we were getting in the elevator.
When we got to the 3rd floor, I realized that I was booked in room 330 and the two boys, under 18 years old, were booked in room 221. Not only were the rooms not next to each other, they were on completely different floors! We went back to the front desk where I talked to Sam. Sam said there was nothing he could do, he couldn't change our rooms, they were sold out. VERY disappointed. One, that the room I booked was not available; two, that a reasonable substitute was not provided; three, that two teenage boys had to stay in a room by themselves on a separate floor than the booking adult; and four that staff didn't seem to care or be willing to problem-solve. This is completely unacceptable.
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酒店回复: Thank you Shanda for the feedback. We do hope that the team was able to assist you with any questions/concerns as soon as they were informed.
4.0分
其他
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Would Stay Again
This was a quick overnight stop while passing through the area. Some issues noted in our specific room would be: Staining on the stools in kitchen area, dirty dishes in dishwasher, dirty counters, the refrigerator was very noisy, and the HVAC system, which the access door is in the bedroom, woke us up every time it clicked on. Sleep was lacking that night. We did not utilize the breakfast with exception of grabbing coffee but looked like the typical hotel offerings. Offers free laundry, which is a great bonus. Although it was busy (college golf kids staying), it was very quiet. The area was clean, apears safe, and had a ton of dinner options in the area. Overall, the hotel is a good option and would stay again if passing through the area.
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酒店回复: Thank you Jamie for the feedback. We do hope that the team was able to assist you with any questions/concerns as soon as they were informed.
5.0分
商务出差
Great stay with Staybridge. Clean. Comfy. Convenient. Modern. We had a great stay!
酒店回复: Thanks Richard for the great review
5.0分
商务出差
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Great place
I love this place. I stay here when traveling back and forth from New Orleans to Indiana. I travel with two small dogs and this place is very accommodating. Everyone is so friendly!
酒店回复: Love the review Lori .. thanks!
5.0分
家庭亲子
Clean, comfortable beds, safe area. Convenient to I 65, good dining and stores.
酒店回复: Thank you Mary for the nice review
5.0分
其他
Nice location, a bit hard to get to but comfy clean room. Fun area nearby
早餐不太行！我们住的两天，咖啡都是冷的。浴室和厨房的水也只是温温的，不够热。我觉得我不会再来住了。
总体来说非常舒适和令人满意。然而，唯一遗憾的是客房的地板不太坚固，所以人们在同一个房间里行走时的震动很容易传递过来，而且人们在楼上行走时的声音也很容易传递过来。
检查床单以确保其干净。
Didn't receive receipt for my stay and no one can give it to me. People at main IHG are actually hanging up on me and talking over me
We booked a 2 bedroom suite at the Staybridge Suites because I was traveling with my husband and 2 children, 17 year old boys. When we arrived at the hotel, we were told that they were sold out of the 2 bedroom suite and instead, they said they would put us in rooms right next to each other. I asked if there were any adjoining rooms and they said no. I explained that it was just the 2 boys and me, so we really needed a 2 bedroom suite/adjoining rooms because the boys are minors and I needed to watch them. Bethany said the best she could do was 2 rooms right next to each other, so she gave me the keys to 2 rooms and sent us to the elevator. She passed us on her way out of the hotel as we were getting in the elevator.
When we got to the 3rd floor, I realized that I was booked in room 330 and the two boys, under 18 years old, were booked in room 221. Not only were the rooms not next to each other, they were on completely different floors! We went back to the front desk where I talked to Sam. Sam said there was nothing he could do, he couldn't change our rooms, they were sold out. VERY disappointed. One, that the room I booked was not available; two, that a reasonable substitute was not provided; three, that two teenage boys had to stay in a room by themselves on a separate floor than the booking adult; and four that staff didn't seem to care or be willing to problem-solve. This is completely unacceptable.
Would Stay Again
This was a quick overnight stop while passing through the area. Some issues noted in our specific room would be: Staining on the stools in kitchen area, dirty dishes in dishwasher, dirty counters, the refrigerator was very noisy, and the HVAC system, which the access door is in the bedroom, woke us up every time it clicked on. Sleep was lacking that night. We did not utilize the breakfast with exception of grabbing coffee but looked like the typical hotel offerings. Offers free laundry, which is a great bonus. Although it was busy (college golf kids staying), it was very quiet. The area was clean, apears safe, and had a ton of dinner options in the area. Overall, the hotel is a good option and would stay again if passing through the area.
Great stay with Staybridge. Clean. Comfy. Convenient. Modern. We had a great stay!
Great place
I love this place. I stay here when traveling back and forth from New Orleans to Indiana. I travel with two small dogs and this place is very accommodating. Everyone is so friendly!
Clean, comfortable beds, safe area. Convenient to I 65, good dining and stores.
Nice location, a bit hard to get to but comfy clean room. Fun area nearby