The food was terrible..either pork, chicken or fish every meal, no variation, the whole restaurant smelt of fish... The staff were very rude. It might be reasonably priced but, you get what you pay for, never again.
1.0分
其他
展开
Worst AI hotel I've ever been to .Definitely a 1 ☆ Although the hotel for the best part is clean and tidy and the pool area pleasant the rest is just 😖 awful. The food option was very very poor , although there was a good selection of meat and cheeses these were brought out at every meal so were completely dry .The hot food option (and I use that term very loosely as it was barely lukewarm!)was terrible everything was grey and oily and because of this we went into Golden Sands every night for dinner. The reception staff were rude and unhelpful although the young man behind the bar on Thursday night was lovely. The drinks were all served in thin plastic cups which split really easily and the cocktails were awful . I would definitely return to Golden Sands as it's lovely but I would avoid this hotel like the PLAGUE !!!
4.0分
其他
展开
We stayed here for 1 week in September 2025 and overall the experience was good. Facilities: Excellent. The rooms have a/c at no extra cost and rooms are large with the usual TV that we never turned on. There are hair dryers in the bathrooms and the rooms and bathrooms are cleaned daily. There's also a small fridge in the rooms. There are 2 bars; one by the pool and another in the lobby, both serving good quality local drinks as well as premium brands. The prices for premium drinks are significantly lower than the *****. The pool area is an absolute sun trap. Even when windy there's barely a breeze and most of the many sunbeds are in the sun all day. There's also a shaded seating area. Food and drink: Good I can't fault the all inclusive drinks selection. Cocktails, beer and spirits are better than many places we've stayed and spirits are served in generous measures. What let's the hotel down slightly is the food. It's not that there's a lack of choice or that it's local cuisine, the issue is that the hot food simply isn't hot. However, this seems to be a cultural thing. Most of the guests were Bulgarian and Romanian and whilst we made use of the microwave to get our food piping hot, we didn't see a single other guest do the same. Overall: Good The hotel is very clean and most of the staff seem happy enough, especially the guy behind the pool bar. Overall a good holiday and excellent value for money.
4.0分
其他
展开
We have now been to this hotel 4 times. Twice a year our ladies group meet there foŕ a get together 35 this time. We have always found the rooms very very clean. 7 days a week the cleaner came in , replacing used towels , making beds etc. The beds are comfortable which is a big plus. There is a small fridge in each room. The staff have always gone out of their way to be polite and helpful, Manager Martin always a pleasure to deal with. On my first visit with my husband we arrived from the UK at 3.30 in the morning and were surprised to be given a trolley load of food kept chilled and wrapped up, a very thoughtful gesture. As for entertainment going in early May means the season hasn't officially started. We make our own entertainment and this year we're pleased to have had some Romanian guests wanting to join in our quiz and our Kareoke. I can't say if there is any live entertainment put on when the main season starts as not been at that time of year. Food is plentiful and a good variety, something for everyone ..there is a microwave available if anyone wants to heat up their dinner as I heard a few people complaining the food was cold. Suggestion that they leave the lids on the trays. Pool area is very nice always spotless. Poolside bar open all day. All in all a very relaxing hotel We will all be back September.
1.0分
家庭亲子
展开
I think was the most disappointing holiday ever. The food was horrible, same every day, honestly cut the dill people, not everyone likes it. And not the dill was the problem, very low quality food, and so very little option, my daughter by the end of the stay throw up from the smell. Now the rooms, when I enter the room, was relatively clean, but when I enter the room the shower curtain was very dirty, like, 100 y used never washed dirty. I asked to be changed, and the cleaner came with an bleach spray trying to clean it, I had to go out from the room because of the smell. After asking again to have it changed she put another one a bit cleaner. Also they are not changing towels every day, in 7 days she never changed bed sheets, abd she cleaned the room once after asking the reception twice, first time the glasses boy from reception told me that I need to put the sign on the door, please make my room, I did, but she only changed towels, second time I've complained to the manager, actually my husband did, and she hovered, but her smiling face made my day, it was like I was asking something out of order, not something I've payed for. Now the pool, the water normal, full of bleach like all the pools, the entertainment is so bad, the Indian song haunts me even now, and the games, two girls that barely speaks English, tried, but honestly I hope they are not dreaming of becoming actresses as n9t much talent there. And the sitting chairs by the pool, so dirty, like so dirty, food on the floor, mattress stained horrible. So please stop take advantage of people, this is an 2 start hotel, maybe 3 if I'm on a good side, but never 4.
1.0分
情侣出游
Didnt get a 4 star service. no entertainment. Poor selection of food and rude staff
3.0分
其他
展开
Rooms are fine, can't say the same about bathroom. No chance to have a good food there. Hotel should have 2 or 3 star's not 4. Very disappointed. All inclusive but no chance to have something between lunch and Dinner because Bulgarians neighbours nearly fight who will be first near pizza and take more food
五月完美
五月初我们在那里呆了两天。我们发现这家酒店和餐厅非常完美，因为总共只有 30 个人住在这家酒店。这意味着餐厅或游泳池等处的空间。桌子实际上粘在不同的地方（酒吧、餐厅房间），夏天一定很糟糕。
负责任的经济问题：我们必须放弃一次性塑料，转而使用可重复使用的塑料。
4 顿饭的菜单都是正确的，但不是四星级的。
房间和浴室的舒适度非常好，但仍然达不到四星级标准。
阳台非常完美，因为它很大，而且可以看到美丽的海景，至少从我们住的房间看是这样的。
工作人员很友好，面带微笑，乐于助人。
停车费为每天 15 保加利亚利瓦。
会做的
全包的概念还不错。工作人员很有礼貌，乐于助人。酒店的停车费为每天15列弗。到海边步行10分钟，可惜没有属于酒店的海滩。食物还不错。清洁度和服务都很好。
我们要求的不是价格合理，而是合理！可怕的经历，三天后我们要求搬迁，它最多只是 2 星！对于这些照片中拥有不错的房间的四星级酒店来说，我们发现自己身处一个真正的洞穴里，有一个小阳台，那里有空调（可以加热）和一把椅子。我们要了 400 欧元换一个房间。食物很糟糕，卫生规则也没有，冷了热了，热了冷了。泳池小，东西又脏，又孤单又滑，女儿摔倒摔伤了，只有酒店门口重新装修了，效果还不错。好吧，不是很贵，但不相信感谢你的照片来实现梦想！没有像其他地方一样的法语，好吧，没什么大不了的..不友好。我们搬到了米拉贝尔酒店，与它无关，四星级，但这次没有失望！酒店周围都是酒店，我们感到窒息，而且我们远离一切（距离海滩和商店 20 分钟）。我强烈反对！
The food was terrible..either pork, chicken or fish every meal, no variation, the whole restaurant smelt of fish... The staff were very rude. It might be reasonably priced but, you get what you pay for, never again.
Worst AI hotel I've ever been to .Definitely a 1 ☆ Although the hotel for the best part is clean and tidy and the pool area pleasant the rest is just 😖 awful. The food option was very very poor , although there was a good selection of meat and cheeses these were brought out at every meal so were completely dry .The hot food option (and I use that term very loosely as it was barely lukewarm!)was terrible everything was grey and oily and because of this we went into Golden Sands every night for dinner. The reception staff were rude and unhelpful although the young man behind the bar on Thursday night was lovely. The drinks were all served in thin plastic cups which split really easily and the cocktails were awful . I would definitely return to Golden Sands as it's lovely but I would avoid this hotel like the PLAGUE !!!
We stayed here for 1 week in September 2025 and overall the experience was good. Facilities: Excellent. The rooms have a/c at no extra cost and rooms are large with the usual TV that we never turned on. There are hair dryers in the bathrooms and the rooms and bathrooms are cleaned daily. There's also a small fridge in the rooms. There are 2 bars; one by the pool and another in the lobby, both serving good quality local drinks as well as premium brands. The prices for premium drinks are significantly lower than the *****. The pool area is an absolute sun trap. Even when windy there's barely a breeze and most of the many sunbeds are in the sun all day. There's also a shaded seating area. Food and drink: Good I can't fault the all inclusive drinks selection. Cocktails, beer and spirits are better than many places we've stayed and spirits are served in generous measures. What let's the hotel down slightly is the food. It's not that there's a lack of choice or that it's local cuisine, the issue is that the hot food simply isn't hot. However, this seems to be a cultural thing. Most of the guests were Bulgarian and Romanian and whilst we made use of the microwave to get our food piping hot, we didn't see a single other guest do the same. Overall: Good The hotel is very clean and most of the staff seem happy enough, especially the guy behind the pool bar. Overall a good holiday and excellent value for money.
We have now been to this hotel 4 times. Twice a year our ladies group meet there foŕ a get together 35 this time. We have always found the rooms very very clean. 7 days a week the cleaner came in , replacing used towels , making beds etc. The beds are comfortable which is a big plus. There is a small fridge in each room. The staff have always gone out of their way to be polite and helpful, Manager Martin always a pleasure to deal with. On my first visit with my husband we arrived from the UK at 3.30 in the morning and were surprised to be given a trolley load of food kept chilled and wrapped up, a very thoughtful gesture. As for entertainment going in early May means the season hasn't officially started. We make our own entertainment and this year we're pleased to have had some Romanian guests wanting to join in our quiz and our Kareoke. I can't say if there is any live entertainment put on when the main season starts as not been at that time of year. Food is plentiful and a good variety, something for everyone ..there is a microwave available if anyone wants to heat up their dinner as I heard a few people complaining the food was cold. Suggestion that they leave the lids on the trays. Pool area is very nice always spotless. Poolside bar open all day. All in all a very relaxing hotel We will all be back September.
I think was the most disappointing holiday ever. The food was horrible, same every day, honestly cut the dill people, not everyone likes it. And not the dill was the problem, very low quality food, and so very little option, my daughter by the end of the stay throw up from the smell. Now the rooms, when I enter the room, was relatively clean, but when I enter the room the shower curtain was very dirty, like, 100 y used never washed dirty. I asked to be changed, and the cleaner came with an bleach spray trying to clean it, I had to go out from the room because of the smell. After asking again to have it changed she put another one a bit cleaner. Also they are not changing towels every day, in 7 days she never changed bed sheets, abd she cleaned the room once after asking the reception twice, first time the glasses boy from reception told me that I need to put the sign on the door, please make my room, I did, but she only changed towels, second time I've complained to the manager, actually my husband did, and she hovered, but her smiling face made my day, it was like I was asking something out of order, not something I've payed for. Now the pool, the water normal, full of bleach like all the pools, the entertainment is so bad, the Indian song haunts me even now, and the games, two girls that barely speaks English, tried, but honestly I hope they are not dreaming of becoming actresses as n9t much talent there. And the sitting chairs by the pool, so dirty, like so dirty, food on the floor, mattress stained horrible. So please stop take advantage of people, this is an 2 start hotel, maybe 3 if I'm on a good side, but never 4.
Didnt get a 4 star service. no entertainment. Poor selection of food and rude staff
Rooms are fine, can't say the same about bathroom. No chance to have a good food there. Hotel should have 2 or 3 star's not 4. Very disappointed. All inclusive but no chance to have something between lunch and Dinner because Bulgarians neighbours nearly fight who will be first near pizza and take more food