It smelled really bad, the bathroom door didn’t close, could not take a shower because of dirty it was, the bed was dirty, the sheets and pillows smelled bad there was too much noise
Tbh we would not be going back
1.0分
其他
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Rooms were filthy , used soap in the shower , food boxes left in the room. Morros were filthy. Front desk does not work over night for any issues and are not around till 9 am the next day. It’s gross
5.0分
其他
Okay place to stay
Doesn’t have an ice maker so guests can have ice, had to ask for towels.
4.0分
商务出差
Front desk good
Cost Vs Offer is good
Emphary from the guy who was at front desk to help
1.0分
其他
The rooms and property were vastly different from the pictures on the site. The hotel is in a state of total disrepair. The room was filthy.
1.0分
其他
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Worst Hotel ever.
This hotel made a clerical error when I extended my stay. I told them to have me stay through MONDAY, they only put me down through Sunday, then harassed me and my elderly (84 years old) mother consistently, even threatening me with police if we did not leave.
The bathtub had no hot water, the sink didn't work and the tub was chipped and uncomfortable.
There was also no clean towels the entire time we stayed (Almost two weeks) and the service was just VERY POOR.
Do not bother staying here. It's a horrible, horrible place.
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酒店回复: Dear Bridgett,Thank you for sharing your experience at OYO Hotel at Chicago Rockford International Airport. We sincerely apologize for the clerical error with your reservation and the inconvenience it caused, especially during your stay with your elderly mother. We also regret the issues you faced with the room’s condition and the lack of clean towels and service. Your feedback is very important to us, and we are addressing these concerns to improve our guest experience. We appreciate your honesty and hope to make things right in the future.Best regards,MariaThe OYO Hotel Chicago Rockford Team
1.0分
其他
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Horrible, was exhausted from travel checked in and crashed out. Woke up couple hours later and found the room to be absolutely nasty. Black mold above the air conditioner which didn't have any controls. Feces in the toilet, garbage. I tried to check out immediately but no one was at the desk. Checked out as soon as someone showed up in the morning (literally waited in my car 4 hours. I want a refund for the remainder of my booking. Health department is being called Monday and I have filed a claim with the travel insurance company
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酒店回复: Dear Tony,We're truly sorry to hear about your experience. The conditions you described are unacceptable and far below the standards we strive to maintain. Your feedback has been escalated to our management team for immediate review and action. We sincerely apologize for the inconvenience and distress caused during your stay and appreciate you bringing these serious concerns to our attention.Sincerely,EvaOYO Hotel at Chicago Rockford International Airport, IL
1.0分
其他
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The staff was friendly although the place is in terrible shape. I took the loss and stayed elsewhere. The door was flimsy, the peep hole was a literal hole through the door, sketchy people hanging around. I didn’t feel safe at all. There were big garbage bins that were all full, it is clearly one of those places were people live. Sheets were stained and dirty, a beer bottle cap fell out of the sheets. Do not recommend.
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酒店回复: Hi Sheila,Thank you for sharing your feedback. We’re truly sorry to hear that your experience at OYO Hotel at Chicago Rockford International Airport, IL, did not meet your expectations. We understand how important safety and cleanliness are, and we sincerely apologize for the issues you encountered during your stay.Please rest assured that we take your concerns seriously and are addressing them with our team to ensure improvements are made, particularly around the security and cleanliness of our property.We would appreciate the opportunity to make this right, and we encourage you to reach out to our customer service team if you’d like further assistance.Best regards,The OYO Hotel at Chicago Rockford International Airport Team
1.0分
其他
Not the right place
This hotel is not Americas Best. Clerk said it has changed hands. I better have not been charged for it.
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酒店回复: Hi Louis,Thank you for sharing your feedback. We sincerely apologize for any confusion or inconvenience you experienced during your stay at OYO Hotel at Chicago Rockford International Airport, IL. We understand your concerns and will investigate the issue regarding the charges.Please reach out to our customer support team directly with your reservation details so we can resolve this matter promptly and ensure you're satisfied with the outcome.We appreciate your patience and understanding, and hope to improve your experience moving forward.Best regards,The OYO Hotel at Chicago Rockford International Airport Team
说实话，我根本不该入住这家酒店。服务太差了。他们带我看的所有房间都很脏，不仅仅是地板，床上也有很多头发，毯子明显都没换过。我不得不出去买床罩和毯子才能睡着。浴室的马桶外面和浴缸里都有尿液。我不得不提前退房，因为浴缸太脏了，我感觉在那里泡澡很不舒服。除此之外，他们还想因为我提前离开房间而罚款。他们带我看了三个不同的房间，但三个房间都很糟糕。
It smelled really bad, the bathroom door didn’t close, could not take a shower because of dirty it was, the bed was dirty, the sheets and pillows smelled bad there was too much noise
Tbh we would not be going back
Rooms were filthy , used soap in the shower , food boxes left in the room. Morros were filthy. Front desk does not work over night for any issues and are not around till 9 am the next day. It’s gross
Okay place to stay
Doesn’t have an ice maker so guests can have ice, had to ask for towels.
Front desk good
Cost Vs Offer is good
Emphary from the guy who was at front desk to help
The rooms and property were vastly different from the pictures on the site. The hotel is in a state of total disrepair. The room was filthy.
Worst Hotel ever.
This hotel made a clerical error when I extended my stay. I told them to have me stay through MONDAY, they only put me down through Sunday, then harassed me and my elderly (84 years old) mother consistently, even threatening me with police if we did not leave.
The bathtub had no hot water, the sink didn't work and the tub was chipped and uncomfortable.
There was also no clean towels the entire time we stayed (Almost two weeks) and the service was just VERY POOR.
Do not bother staying here. It's a horrible, horrible place.
Horrible, was exhausted from travel checked in and crashed out. Woke up couple hours later and found the room to be absolutely nasty. Black mold above the air conditioner which didn't have any controls. Feces in the toilet, garbage. I tried to check out immediately but no one was at the desk. Checked out as soon as someone showed up in the morning (literally waited in my car 4 hours. I want a refund for the remainder of my booking. Health department is being called Monday and I have filed a claim with the travel insurance company
The staff was friendly although the place is in terrible shape. I took the loss and stayed elsewhere. The door was flimsy, the peep hole was a literal hole through the door, sketchy people hanging around. I didn’t feel safe at all. There were big garbage bins that were all full, it is clearly one of those places were people live. Sheets were stained and dirty, a beer bottle cap fell out of the sheets. Do not recommend.
Not the right place
This hotel is not Americas Best. Clerk said it has changed hands. I better have not been charged for it.