We arrived around 9:30pm to Check in. There was already someone in line and the attendant was on the phone working on a reservation. She was the only one there and by the time she got off the phone 3 more groups had arrived and were waiting to check in. The attendant was very polite and apologized about the delay but we had to wait over 20 minutes to check in. Overall the hotel was clean, breakfast was better than most hotels. Our only complaint was that they should have someone they can call to help check people in when hold ups like this happen.
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酒店回复: Hello Christine,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
其他
Rooms were spotless. Breakfast was amazing with a great variety of foods. I recommend the omelets. Staff was courteous. We would definitely stay here again.
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酒店回复: Dear Charlynn,Thank you for completing the survey regarding your recent stay at our property. We are honored you chose to stay with us. I'm glad you enjoyed our made-to-order omelets. They ARE delicious! We hope you will come back and see us again soon.
5.0分
其他
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Highly recommend this hotel. The staff were pleasant and helpful. The breakfast was above my expectations with omelets being made to order and breakfast burritos!
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酒店回复: Hi Heather,We absolutely loved having you stay with us. I'm glad you enjoyed our delicious omelets and our breakfast burritos! I'll be sure to pass along your kind words to breakfast chef! We hope you will come back and see us again soon!
5.0分
家庭亲子
The best place we have ever stayed. Swimming pool was not too cold, hot tub was just right. Breakfast was amazing.
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酒店回复: Hi Julie,Thank you for taking the time to leave a review about your most recent stay. I am so glad you had such a wonderful time and enjoyed our pool, hot tub and our delicious breakfast! We absolutely loved having you stay with us. We hope you will come back and see us again soon!
5.0分
商务出差
This is one of the best places I’ve ever stayed. Staff was great. Accommodations were great. Breakfast was the best. I would definitely stay here again.
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酒店回复: Hi Rodney,Thank you very much for your kind words. I'm glad you enjoyed all of our amenities and our delicious breakfast we have to offer. I'll be sure to pass along your kind words to our staff. We'll see you again next time your in our area again! Take care and safe travels.
5.0分
其他
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The room was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. The location was convenient and my kids enjoyed the indoor pool and hot tub.
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酒店回复: Hi Kathleen,Thank you for your kind words. I'm so glad you and your family enjoyed your time here with us. Our indoor pool/hot tub really is such a wonderful amenity. Our staff loved serving you and your family as guests. We are honored you chose to stay with us. We hope you will come back and see us again soon.
3.0分
商务出差
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Tv didn’t work so we tried calling the front desk but there was no answer so we went without the tv.
There was a “sewer” odor in the room.
Stopped by front desk to check out and let them know about the non working tv and smell in the room but no one came to the desk after ringing the bell.
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酒店回复: I am so sorry that your television didn't work and that you couldn't reach someone at the desk! Unfortunately the sewer smell that you noticed is a relatively common complaint from some of our guests, as we have a paper mill just on the other side of the river in Lewiston. And it is especially noticeable when the humidity is higher, and certainly when you aren't accustomed to it. Thank you for choosing Best Western and we hope that you will stay with us again.
5.0分
其他
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A Step Above The Rest
Friendly staff throughout the property. Hotel has recently gone through a remodel and update. The location has an easy access and looks clean and inviting from the outside - landscaping and lawns in great condition. Bed was newer - firm, but seems that’s what all these hotels are doing now. HVAC system was efficient and hallways were wide and well lit. Breakfast was one of the highlights of this stay. Seldom do you find a short-order cook right in the kitchen, accessible and responsive to make eggs and omelettes made to order. Hope they keep this as it is a signature extra setting the hotel apart from most others. Biscuits and gravy always good, and the variety of the standards for families is evident.
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酒店回复: Hello Mark,We really appreciate your kind words about our facility. We absolutely loved having you stay with us. I'm glad you enjoyed all of our wonderful amenities. We love hearing how our delicious breakfast was the highlight of your stay! Our breakfast ladies all do such a terrific job. Our hotel and our sister properties are all owned by the Denlea Company. We are the only hotel properties that offer the omelet stations. We hope you will come back and see us again soon. Take care and safe travels onto your next adventure!
5.0分
其他
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We stayed at the same property last year. We liked the property and especially the indoor pool! They have an omlet bar everyday. You can also order fried eggs. We were there for 3 days and each day that had quite a bit of sausage and potatoes with onions and peppers. One day they had thick pieces of ham. They have a yoghurt machine. They have a waffle area with fruit toppings.
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酒店回复: Hello Janet,Thank you for your kind words. I'm glad you and your family had a wonderful time, enjoyed our heated indoor pool and our delicious breakfast. Our staff loved serving you as a guest. We will see you next time your in our area again.
5.0分
其他
Clean, comfortable, helpful staff
The hotel was clean, comfortable, the staff was helpful, and there was an omelette chef.
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酒店回复: Hello James,Thank you very much for your kind words about our staff and our facility. We loved having you stay with us. I'm glad you enjoyed our omelets, they sure ARE delicious! We'll see you next time your in our area again, take care.
We arrived around 9:30pm to Check in. There was already someone in line and the attendant was on the phone working on a reservation. She was the only one there and by the time she got off the phone 3 more groups had arrived and were waiting to check in. The attendant was very polite and apologized about the delay but we had to wait over 20 minutes to check in. Overall the hotel was clean, breakfast was better than most hotels. Our only complaint was that they should have someone they can call to help check people in when hold ups like this happen.
Rooms were spotless. Breakfast was amazing with a great variety of foods. I recommend the omelets. Staff was courteous. We would definitely stay here again.
Highly recommend this hotel. The staff were pleasant and helpful. The breakfast was above my expectations with omelets being made to order and breakfast burritos!
The best place we have ever stayed. Swimming pool was not too cold, hot tub was just right. Breakfast was amazing.
This is one of the best places I’ve ever stayed. Staff was great. Accommodations were great. Breakfast was the best. I would definitely stay here again.
The room was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. The location was convenient and my kids enjoyed the indoor pool and hot tub.
Tv didn’t work so we tried calling the front desk but there was no answer so we went without the tv.
There was a “sewer” odor in the room.
Stopped by front desk to check out and let them know about the non working tv and smell in the room but no one came to the desk after ringing the bell.
A Step Above The Rest
Friendly staff throughout the property. Hotel has recently gone through a remodel and update. The location has an easy access and looks clean and inviting from the outside - landscaping and lawns in great condition. Bed was newer - firm, but seems that’s what all these hotels are doing now. HVAC system was efficient and hallways were wide and well lit. Breakfast was one of the highlights of this stay. Seldom do you find a short-order cook right in the kitchen, accessible and responsive to make eggs and omelettes made to order. Hope they keep this as it is a signature extra setting the hotel apart from most others. Biscuits and gravy always good, and the variety of the standards for families is evident.
We stayed at the same property last year. We liked the property and especially the indoor pool! They have an omlet bar everyday. You can also order fried eggs. We were there for 3 days and each day that had quite a bit of sausage and potatoes with onions and peppers. One day they had thick pieces of ham. They have a yoghurt machine. They have a waffle area with fruit toppings.
Clean, comfortable, helpful staff
The hotel was clean, comfortable, the staff was helpful, and there was an omelette chef.