酒店回复: Thank you for your feedback. We’re glad to hear you enjoyed the studio apartment, especially the natural sunlight and the convenient location near the subway. We appreciate you sharing your experience and hope to welcome you again in the future.
酒店回复: Hey, Thank you for taking the time to share your experience with us. I’m glad to hear you enjoyed the spacious room and convenient location, but I’m very sorry to learn that other aspects of your stay fell short of expectations.We take all guest feedback seriously, and I will personally review this incident with our team to ensure better communication, professionalism, and consistency in our service moving forward.We truly appreciate you bringing this to our attention, as it helps us improve. I hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant stay in the future.Warm regards,Leman locke reception
酒店回复: Thank you for taking the time to share your experience. While we’re pleased to hear that you found the room spacious and appreciated our convenient location and surrounding amenities, we are truly sorry to learn about the issues you encountered with both the washing machine and the service you received.The situation you described is not reflective of the standards we aim to provide. A maintenance issue such as a leaking washing machine should have been addressed promptly, and we regret that this did not happen. Additionally, the interactions you experienced at the front desk are concerning — our team is expected to handle all guest concerns with attentiveness and care, and we will be reviewing this incident internally to ensure our service improves.Your feedback is extremely valuable, and we appreciate you bringing these matters to our attention. We hope we will have the opportunity to welcome you back and provide you with a much better experience.
酒店回复: Thank you so much for your review! We're glad to hear that you found the room well-equipped and convenient for cooking — we try to provide everything guests might need for a comfortable stay. It's also great to know the proximity to the subway made getting around easy for you.We’re sorry to hear about the slight odour in the room. We’ll look into this right away to make sure it’s resolved for future guests.Thank you again for staying with us, and we hope to welcome you back soon!
酒店回复: Hey there, thank you for your detailed feedback. We're sorry to hear that your recent experience did not meet expectations, especially given your long-term stays with us. Your concerns regarding housekeeping schedules, inconsistent amenity supply, and staff communication have been noted and will be addressed with the relevant teams. We appreciate you taking the time to raise these issues. While your trust in our service has been affected, your feedback is valuable and will contribute directly to improving our standards.All the best,Leman team
酒店回复: Dear GuestThank you for your feedback. We sincerely apologise for the issues you experienced during your stay. We're glad to hear that you appreciated our convenient location, friendly front desk service, and warm café atmosphere.We apologise for the discomfort caused by the stuffy corridors and rooms, and the lack of windows and ventilation. Your comments are very important to us, and we'll work on improving the ventilation to ensure a more comfortable environment for our guests.We also apologise for the inconvenience with the cleaning schedule. This should not have happened, and we'll address this issue to ensure it doesn't occur again.Your feedback is invaluable as we strive to enhance our services and facilities. We hope you'll give us another chance to provide you with a better experience in the future.Kind RegardsDixie+Leman Team
studio房型不错，晴天阳光照进来很好看。离地铁站近出行方便。没有酒店服务更是公寓类型，在这住几天体验还可以。
房间还是蛮大的，交通也方便，最近的地铁站只有200米。就是酒店房间的设施有点差，洗碗机居然是坏的，碗洗了一半。第二天特意和前台说了，晚上回到公寓，换了前台，一个深色肤色包着头巾的年轻女性，可以说态度恶劣，一问三不知，一脸不耐烦。但是换了本地人和她说时，又明显态度可以了。
房间面积在伦敦绝对属于大的，只是房间的灯实在不太亮。交通地铁出行，地铁口离公寓也方便，2，3分钟时间，附近超市购物，可以自己做饭。只是这服务实在差，洗衣机是坏的，洗到一半绝然漏水，只能在一边擦。第二天和前台沟通，晚上回家再询问，绝然是一问三不知，还不耐烦。
房间有一点异味，但好在设施较为齐全，有电磁炉烤箱锅碗瓢盆等，可以做饭。离地铁站很近，走路3-4分钟。可以坐地铁抵达主要景点。
去年开始因为工作原因断断续续在这家酒店住，加起来将近半年。光是这次，我就住了整整两个月，但这段时间的经历，真的让我对这家所谓“设计感高级公寓”彻底失望。
去年入住第一周就发生严重安全事故：前台把我房卡发给了陌生人，对方在我洗澡时直就要接刷卡进门。如果不是我反应快，后果不堪设想。酒店对此仅仅只是口头道歉，象征性地送了一张面包券（就是在酒店自己的咖啡馆换一个面包）
后来我出于安全考虑装了个小型摄像头，自用防盗，没录音没分享。结果呢？我投诉清洁员穿鞋踩我被子后，他们居然反过来用“骚扰、隐私、性犯罪”等字眼威胁我，让我撤掉摄像头，否则就不再打扫房间。这是什么操作？报复投诉？吓唬长期住客？
更离谱的是他们的打扫制度：一周才打扫一次，不提前告诉你具体几点来，给你一个“早上9点到下午5点”的模糊时间段，然后要求你人不能在房间。也就是说，要么你一整天待命随时离开，要么你就放弃这次打扫。对长期住客完全不友好。
还有更可笑的事：我这两个月的整个入住期间，房间只提供了一双拖鞋，整整两个月都没补过！ 我反复问、反复催，前台就一句“缺货”，然后就再也没消息。伦敦市中心均价每晚200镑的酒店，连拖鞋都配不上是吧？
我最后选择不再使用他们的任何服务。不是不需要，是因为完全失去了信任。没有责任感，没有服务意识，更没有最起码的尊重。
Leman Locke外表光鲜，照片很好看，实际服务态度差，管理混乱。
真心不推荐，尤其不适合独居女性或长期住客。越住越憋屈。
房间隔音不好 会听到其他房间关门的声音
电梯较慢而且很小
房间洗衣机是坏的和前台说了最后也没有来修
不推荐一周以上的居住
很棒的酒店。交通便利，靠近地铁站和许多公交线路。办理入住手续很方便，公寓设施齐全，空间很大。值得推荐！
地理位置特别得好，他就在aldergate那个地铁站旁边，只需要走上不到5分钟就可以直接到他一楼check in，就能够入住了。整个入住那块儿前台的服务特别的好，特别的友善，一进去之后，一楼是一个咖啡厅，特别的温馨。但是入住的房间从上楼以后的楼道和房间内都会比较闷，呕的味道不是很舒服，我们住了七天那个房子越住越闷，他因为没有窗户，也没有换气的就会很闷；另外就是说好当时要周四打扫卫生，但是一直没有打扫，周五再说的时候我们都回来了，都已经晚上快六点了，结果还在打扫，就是整个白天的时间也都没有打扫，如果能把这个改善一下就更好了～
我在Leman Locke住了四天，体验非常棒。房间很宽敞，还有一个小客厅，感觉就像住在家里一样。洗衣机是个很棒的额外设施，厨房设备也很齐全，有电磁炉和烤箱，随时都可以自己做饭。
客户服务也非常出色——他们甚至还送了一瓶免费的红酒和小吃，考虑到我是来度蜜月的，这份心意真的很周到。酒店一楼有咖啡厅，地下室有健身房，无论是喝咖啡还是健身都很方便。他们周日还提供免费的瑜伽课程，不过需要提前注册。
酒店位置也是一大亮点。附近有Tesco Express超市，如果你喜欢韩国菜和珍珠奶茶，街对面就有地道的选择。从Aldgate East地铁站步行到酒店只需5到8分钟。
虽然酒店可能不在伦敦市中心，但这里很安静，而且离地铁站也很近。
总的来说，Leman Locke无论是舒适度、便利性还是优质服务，都是一个绝佳的选择！
安全，离地铁站和很多餐馆都很近。楼下的咖啡店咖啡味道不错。