Loved being able to walk in the door directly from our car. Refrigerator and air conditioner was not on when we arrived but air turned out good.
4.0分
家庭亲子
Clean Hotel. Tv was hard to figure out. No one explained amenities or where ice machine was . Just checked me in and handed me a key .
5.0分
其他
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Okay place to stay, don’t except too much.
Room was okay, furniture was all scratched and had some nicks in it. No bugs so that was good. Overall, it was decent enough for what I needed. Breakfast could have been better, pretty slim on the pickings.
2.0分
家庭亲子
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Check in and out staff was friendly and simple. Hotel was more run down than expected, dirty and stained carpets through out building. They did not clean well, last guest item found in room still. Mold in bathroom and many wall and ceiling repairs needed though out. Staff doing ceiling repairs in lobby was yelling at the other staff working with fowl language in Front of guest. At 1:30am the door it seemed as if someone tried to open the room and then moved on.
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酒店回复: Thank you for your feedback. While we’re glad you found check-in smooth, we respectfully disagree with several of your claims.However, many of your comments don’t align with the current state of our hotel. We’re constantly upgrading our facilities, and most guests commend us for our clean, comfortable accommodations and well-maintained spaces. Our rooms are deep-cleaned after every checkout, including a full inspection of all drawers and surfaces to ensure no items are left behind.Your mention of mold is especially surprising. We've recently remodeled all guest bathrooms, replacing tubs with sleek walk-in showers and installing modern, mold-resistant tile. The rooms have fresh paint, including the ceilings, so your comment simply doesn’t reflect our reality.Regarding hallway or staff noise: our team is trained to uphold professional behavior at all times. If you overheard inappropriate language, it may have come from another guest—but we sincerely apologize if that disturbed your stay.Finally, there is absolutely no possibility that someone attempted to enter your room at 1:30 a.m. All guest rooms are secured, and once checked in, no staff member—including housekeeping—can access your room without your permission.We encourage all travelers to explore other reviews for a more accurate, well-rounded view. Most guests appreciate our cleanliness, professionalism, safety, and the ongoing improvements we’re proud to make.
5.0分
其他
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It's on the outskirts of town, but if you have reason to stay in Bonham, it lives up to the name of America's Best Value. Clean, comfortable beds, good service, a fridge and microwave, and for cheap. I stay there whenever I am in the area.
2.0分
家庭亲子
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Drive to door Motel designed for the average outdoorsman or day worker who want a break from outdoor heat and low expectations. Better than an RV Park but still in need of much work. Paint peeling. Bathroom dirty. Non functional smoke detector. Do not bring your wife and daughter here and expect them to be happy with your decision.
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酒店回复: Dear Guest, We strive to provide a comfortable and convenient stay for our guests. While we acknowledge that our motel may not cater to every traveler’s preference, we are constantly working on improvements to enhance the quality of our accommodations.We appreciate your comments regarding maintenance and cleanliness and will address them to ensure a better experience for future guests. Your input is valuable in helping us refine our services. Thank you for taking the time to share your thoughts.
4.0分
其他
Comfortable
The beds were so comfortable with different options of pillows. The shower and water pressure was the best we have ever experienced.
2.0分
商务出差
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The rooms were not as pictured. The cabinet below the television was falling apart, the bathroom door would stick if you closed it all the way and it was extremely hard to open. The fan in the bathroom sounded like an airplane was taking off. I am not sure how much longer it will last. The floor tile had some pieces missing. The lamp above the desk did not work. I ask for a replacement bulb and after replacement, it still did not work. The "Continental Breakfast" was nothing more than some yogurt, some dispensed cereal with a gallon of mild that was open and shared by the public. They also had frozen waffles and pancakes that were in open containers that could be accessed by the public. I am not sure about the health concerns with that one. The coffee maker was not filled for two days. I had to ask one of the employees to check it and she said it was empty and someone would fill it. I never went back to check. I will say that the staff were friendly and quickly helped us out with clean linen, even though some of the towels had holes in them.
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酒店回复: Dear Guest, Thank you for taking the time to share your recent experience with us. We’re truly sorry to hear that your stay did not meet expectations, and we sincerely apologize for the inconveniences you encountered. Despite the setbacks, we’re glad to hear that our staff was friendly and responsive during your stay. Your recognition of their efforts is appreciated, and we will share your kind words with them.Thank you again for your candid feedback. We’re committed to making meaningful improvements and hope to have the opportunity to offer you a better experience in the future.
1.0分
其他
Had workers partying outside the door late, I paid for two nights only stayed one had to get a hotel room
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酒店回复: Dear Guest,Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during your stay. This is not the level of service we strive to provide. We take issues like this very seriously and are working diligently to ensure such occurrences do not happen again. Thank you for bringing this to our attention, and I hope you will give us another opportunity to provide you with the excellent experience you deserve.Sincerely,Hotel Manager
好的
Loved being able to walk in the door directly from our car. Refrigerator and air conditioner was not on when we arrived but air turned out good.
Clean Hotel. Tv was hard to figure out. No one explained amenities or where ice machine was . Just checked me in and handed me a key .
Okay place to stay, don’t except too much.
Room was okay, furniture was all scratched and had some nicks in it. No bugs so that was good. Overall, it was decent enough for what I needed. Breakfast could have been better, pretty slim on the pickings.
Check in and out staff was friendly and simple. Hotel was more run down than expected, dirty and stained carpets through out building. They did not clean well, last guest item found in room still. Mold in bathroom and many wall and ceiling repairs needed though out. Staff doing ceiling repairs in lobby was yelling at the other staff working with fowl language in Front of guest. At 1:30am the door it seemed as if someone tried to open the room and then moved on.
It's on the outskirts of town, but if you have reason to stay in Bonham, it lives up to the name of America's Best Value. Clean, comfortable beds, good service, a fridge and microwave, and for cheap. I stay there whenever I am in the area.
Drive to door Motel designed for the average outdoorsman or day worker who want a break from outdoor heat and low expectations. Better than an RV Park but still in need of much work. Paint peeling. Bathroom dirty. Non functional smoke detector. Do not bring your wife and daughter here and expect them to be happy with your decision.
Comfortable
The beds were so comfortable with different options of pillows. The shower and water pressure was the best we have ever experienced.
The rooms were not as pictured. The cabinet below the television was falling apart, the bathroom door would stick if you closed it all the way and it was extremely hard to open. The fan in the bathroom sounded like an airplane was taking off. I am not sure how much longer it will last. The floor tile had some pieces missing. The lamp above the desk did not work. I ask for a replacement bulb and after replacement, it still did not work. The "Continental Breakfast" was nothing more than some yogurt, some dispensed cereal with a gallon of mild that was open and shared by the public. They also had frozen waffles and pancakes that were in open containers that could be accessed by the public. I am not sure about the health concerns with that one. The coffee maker was not filled for two days. I had to ask one of the employees to check it and she said it was empty and someone would fill it. I never went back to check. I will say that the staff were friendly and quickly helped us out with clean linen, even though some of the towels had holes in them.
Had workers partying outside the door late, I paid for two nights only stayed one had to get a hotel room