The room was very run down. Security catch at the door was broken. The two chairs for sitting on were a desk chair and a kitchen chair. Beds were saggy and very uncomfortable. Bathroom door had a nail poking out the bottom. The coffee pot was dirty. There was no breakfast that we could tell, the coffee at the breakfast area was so old and strong each day we had to throw it out. We had to go to a fast food restaurant to get our coffee and a breakfast sandwich. I would NOT recommend this place of rest. Very uncomfortable accommodations.
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酒店回复: Dear Guest, We regret that your stay did not reflect the positive experiences that most of our guests enjoy.We would like to clarify a few points. Our rooms have been recently renovated, featuring new tile flooring and updated bathrooms with modern tile walk‑in showers. The mattresses are also newly replaced in accordance with brand standards, and many guests compliment their comfort when checking out.Regarding cleanliness, our housekeeping team thoroughly cleans and sanitizes the coffee pots after every guest stay. The coffee served in our breakfast area comes directly from our brand‑required supplier, and numerous guests have praised its quality and taste. Our breakfast offerings are designed to align with the price point of the room, and most guests find them satisfactory.
3.0分
其他
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The room was what you would expect in a roadside hotel. It was very clean inside though, which was pleasant.
My only complaint is about the "breakfast". Probably the poorest continental breakfast I've ever experienced.
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酒店回复: Thank you for sharing your feedback. We are pleased you found the room very clean, as maintaining spotless accommodations is one of our highest priorities. Regarding breakfast, we would like to clarify that our continental breakfast is provided in line with brand standards and is designed to meet the expectations of the price point of our rooms. While we regret that it did not meet your personal preferences, we assure you that our offerings are consistent, carefully maintained, and intended to provide value and convenience for our guests.
4.0分
情侣出游
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I received a message through ******* on our way to the motel. After talking to the desk person at the motel and tell him we were on our way. The message said they had tried to run our card and it was declined the canceled our room even after choosing the pay at property option. When i called them they said they were full and had given away our room. After complain about the customer service they did call back witg a room.
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酒店回复: Thank you for sharing your experience. We are glad that you ultimately received a room and appreciate your recognition of our efforts to resolve the situation. To clarify, our property follows strict reservation and payment policies in line with ******* and brand standards. When a card declines, even with a “pay at property” option selected, the system may automatically flag or cancel the reservation to prevent issues at check-in. We regret any confusion this caused and understand how frustrating it can feel when traveling. Please be assured that our team works diligently to accommodate guests whenever possible, and we are pleased we were able to provide you with a room during your stay.
4.0分
其他
Loved being able to walk in the door directly from our car. Refrigerator and air conditioner was not on when we arrived but air turned out good.
4.0分
家庭亲子
Clean Hotel. Tv was hard to figure out. No one explained amenities or where ice machine was . Just checked me in and handed me a key .
5.0分
其他
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Okay place to stay, don’t except too much.
Room was okay, furniture was all scratched and had some nicks in it. No bugs so that was good. Overall, it was decent enough for what I needed. Breakfast could have been better, pretty slim on the pickings.
2.0分
家庭亲子
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Check in and out staff was friendly and simple. Hotel was more run down than expected, dirty and stained carpets through out building. They did not clean well, last guest item found in room still. Mold in bathroom and many wall and ceiling repairs needed though out. Staff doing ceiling repairs in lobby was yelling at the other staff working with fowl language in Front of guest. At 1:30am the door it seemed as if someone tried to open the room and then moved on.
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酒店回复: Thank you for your feedback. While we’re glad you found check-in smooth, we respectfully disagree with several of your claims.However, many of your comments don’t align with the current state of our hotel. We’re constantly upgrading our facilities, and most guests commend us for our clean, comfortable accommodations and well-maintained spaces. Our rooms are deep-cleaned after every checkout, including a full inspection of all drawers and surfaces to ensure no items are left behind.Your mention of mold is especially surprising. We've recently remodeled all guest bathrooms, replacing tubs with sleek walk-in showers and installing modern, mold-resistant tile. The rooms have fresh paint, including the ceilings, so your comment simply doesn’t reflect our reality.Regarding hallway or staff noise: our team is trained to uphold professional behavior at all times. If you overheard inappropriate language, it may have come from another guest—but we sincerely apologize if that disturbed your stay.Finally, there is absolutely no possibility that someone attempted to enter your room at 1:30 a.m. All guest rooms are secured, and once checked in, no staff member—including housekeeping—can access your room without your permission.We encourage all travelers to explore other reviews for a more accurate, well-rounded view. Most guests appreciate our cleanliness, professionalism, safety, and the ongoing improvements we’re proud to make.
5.0分
其他
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It's on the outskirts of town, but if you have reason to stay in Bonham, it lives up to the name of America's Best Value. Clean, comfortable beds, good service, a fridge and microwave, and for cheap. I stay there whenever I am in the area.
2.0分
家庭亲子
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Drive to door Motel designed for the average outdoorsman or day worker who want a break from outdoor heat and low expectations. Better than an RV Park but still in need of much work. Paint peeling. Bathroom dirty. Non functional smoke detector. Do not bring your wife and daughter here and expect them to be happy with your decision.
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酒店回复: Dear Guest, We strive to provide a comfortable and convenient stay for our guests. While we acknowledge that our motel may not cater to every traveler’s preference, we are constantly working on improvements to enhance the quality of our accommodations.We appreciate your comments regarding maintenance and cleanliness and will address them to ensure a better experience for future guests. Your input is valuable in helping us refine our services. Thank you for taking the time to share your thoughts.
好的
The room was very run down. Security catch at the door was broken. The two chairs for sitting on were a desk chair and a kitchen chair. Beds were saggy and very uncomfortable. Bathroom door had a nail poking out the bottom. The coffee pot was dirty. There was no breakfast that we could tell, the coffee at the breakfast area was so old and strong each day we had to throw it out. We had to go to a fast food restaurant to get our coffee and a breakfast sandwich. I would NOT recommend this place of rest. Very uncomfortable accommodations.
The room was what you would expect in a roadside hotel. It was very clean inside though, which was pleasant.
My only complaint is about the "breakfast". Probably the poorest continental breakfast I've ever experienced.
I received a message through ******* on our way to the motel. After talking to the desk person at the motel and tell him we were on our way. The message said they had tried to run our card and it was declined the canceled our room even after choosing the pay at property option. When i called them they said they were full and had given away our room. After complain about the customer service they did call back witg a room.
Loved being able to walk in the door directly from our car. Refrigerator and air conditioner was not on when we arrived but air turned out good.
Clean Hotel. Tv was hard to figure out. No one explained amenities or where ice machine was . Just checked me in and handed me a key .
Okay place to stay, don’t except too much.
Room was okay, furniture was all scratched and had some nicks in it. No bugs so that was good. Overall, it was decent enough for what I needed. Breakfast could have been better, pretty slim on the pickings.
Check in and out staff was friendly and simple. Hotel was more run down than expected, dirty and stained carpets through out building. They did not clean well, last guest item found in room still. Mold in bathroom and many wall and ceiling repairs needed though out. Staff doing ceiling repairs in lobby was yelling at the other staff working with fowl language in Front of guest. At 1:30am the door it seemed as if someone tried to open the room and then moved on.
It's on the outskirts of town, but if you have reason to stay in Bonham, it lives up to the name of America's Best Value. Clean, comfortable beds, good service, a fridge and microwave, and for cheap. I stay there whenever I am in the area.
Drive to door Motel designed for the average outdoorsman or day worker who want a break from outdoor heat and low expectations. Better than an RV Park but still in need of much work. Paint peeling. Bathroom dirty. Non functional smoke detector. Do not bring your wife and daughter here and expect them to be happy with your decision.