酒店回复: Dear customer,Thank you for taking the time to share your experience with us. We are very sorry to hear that your stay did not live up to your expectations.Regarding the fact that our cleaning staff did not respect your wish not to be disturbed, we understand the importance of this request and we will reinforce the training of our team to avoid this happening again in the future. As for our breakfast service, we are constantly working to improve our offer in order to best meet our customers' expectations. Your comments are valuable and we will take them into account to enrich our selection.Finally, we sincerely apologise if our reception desk service was unsatisfactory. Please be assured that we will look into this matter closely and improve our welcome.We hope you will give us another chance to provide you with a more pleasant experience on your next visit.Sincerely, Hotel reception desk

酒店回复: 早上好， 感谢您的反馈。我们完全理解这种情况可能会让您感到沮丧，如果这给您带来任何不便，我们深表歉意。我们尽力为客户提供愉快的体验，很抱歉这次没有做到这一点。我们谨提醒您，退房时间为中午 12 点，我们理解有时可能会出现不可预见的情况，例如难以找到停车位。然而，我们必须确保遵守时间表，让所有客户都能在最好的条件下享受住宿。我们感谢您的理解，并希望有机会在更好的情况下再次欢迎您。 真挚地 ， 接待处