Beautiful hotel with a bar/restaurant on the roof. Great view over the river. Convenient. I highly recommend.
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酒店回复: Thank you for choosing the Embassy Suites by Hilton Greenville Downtown Riverplace for your recent visit and for taking the time to share your experience. We are delighted to hear that you enjoyed our hotel, including the rooftop bar and restaurant, and that you found the views and location convenient.Your kind recommendation means a great deal to us, and we hope to have the pleasure of welcoming you back on your next visit to Greenville.
5.0分
其他
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From the beginning to the end it was a pleasant experience. Staff was very friendly. We liked the breakfast and happy hour offered. Location is convenient and walkable. We look forward to our next visit.
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酒店回复: Good Afternoon,Thank you so much for taking the time to leave such a wonderful review about your stay with us! We are truly grateful for your kind words. Our team works hard to ensure every guest has a comfortable and memorable experience, and it means a great deal to know that we succeeded during your visit.We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back on your next trip to beautiful Downtown Greenville!Warm regards,
5.0分
其他
Although a lot of these hotels are very old. They are clean great staff and the breakfast and managers reception was like pre Covid. Great location here.
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酒店回复: Thank you so much for sharing your kind words! We’re delighted to hear you enjoyed your stay, especially the breakfast, evening reception, and our great location. It’s wonderful knowing our team helped make your visit a pleasant one. We look forward to welcoming you back again soon!Warm regards,Terra PhelpsEmbassy Suites Downtown Greenville
2.0分
情侣出游
One of the front desks’ staff was rude
The mattress needed to be replaced
Breakfast staff was awesome and the food was great
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at the Embassy Suites by Hilton Greenville Downtown Riverplace. We sincerely apologize for the experience you encountered with one of our front desk team members, as this is not reflective of the level of service we strive to provide. Your comments regarding the mattress have also been noted, and we will review them with our team to ensure improvements are made.We are, however, pleased to hear that you enjoyed our breakfast offerings and received exceptional service from our breakfast staff. Your recognition of their efforts will be shared with the team.Please know that your feedback is invaluable in helping us maintain and improve our service standards, and we hope to have the opportunity to welcome you back and provide a much more seamless and enjoyable stay in the future.
3.0分
情侣出游
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We really liked the manager's reception, and the lobby is really nice. We were supposedly "upgraded" to a balcony room, but they put us in an accessible room without telling us first, which may be more convenient for someone with a disability, but isn't as nice and is less convenient for us. The balcony was over a loud AC unit, so we couldn't enjoy it anyway, and the room was a little beat up. We stayed here four years ago and thought it was really nice, so we were disappointed by the downturn. It wasn't terrible, but wasn't great either.
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酒店回复: Thank you for taking the time to share your experience following your recent stay with us at the Embassy Suites by Hilton Downtown Greenville Riverplace. We truly appreciate your continued loyalty and the opportunity to welcome you back after several years.While I’m pleased to hear you enjoyed our Manager’s Reception and lobby atmosphere, I am sincerely sorry to learn that your room assignment and overall experience did not meet your expectations. Please accept our apologies for the lack of communication regarding your room being accessible, as well as for the noise and condition concerns you encountered. Your comfort and satisfaction are very important to us, and I regret that we fell short in providing the experience you remembered from your prior visit.Your comments have been shared with our leadership and housekeeping teams to ensure the concerns you mentioned are addressed, and to reinforce the importance of clear communication at check-in.We value your feedback as it helps us continue to improve, and I hope we will have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
5.0分
其他
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Excellent service from the staff. They sent several text asking how are stay was going and if we needed anything. Had one small issue with the room’s thermostat but that was fixed in less than an hour of requesting the service.
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酒店回复: Good Afternoon,Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to provide every guest with a comfortable and memorable experience, and it’s wonderful to know we succeeded during your visit.We look forward to welcoming you back soon to enjoy another stay in beautiful Downtown Greenville!
4.0分
其他
Enjoy the whole experience because of life and I’ve been through the room was perfect and the service was too thanks
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酒店回复: Good Afternoon,Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to provide every guest with a comfortable and memorable experience, and it’s wonderful to know we succeeded during your visit.We look forward to welcoming you back soon to enjoy another stay in beautiful Downtown Greenville!
5.0分
情侣出游
Great location with a great rooftop restaurant! Our room had a beautiful view from our patio!
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酒店回复: Good Afternoon,Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to provide every guest with a comfortable and memorable experience, and it’s wonderful to know we succeeded during your visit.We look forward to welcoming you back soon to enjoy another stay in beautiful Downtown Greenville!
5.0分
其他
kitchen staff for breakfast was great!! especially Hope, the hostess. very nice.
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酒店回复: Good Afternoon,Thank you so much for taking the time to leave such a wonderful review about your stay with us! We are truly grateful for your kind words. Our team works hard to ensure every guest has a comfortable and memorable experience, and it means a great deal to know that we succeeded during your visit.We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back on your next trip to beautiful Downtown Greenville!Warm regards,
5.0分
家庭亲子
Great location in downtown. Walkable to everything. Great breakfast and view from the dining room.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to provide every guest with a comfortable and memorable experience, and it’s wonderful to know we succeeded during your visit.We look forward to welcoming you back soon to enjoy another stay in beautiful Downtown Greenville!
Beautiful hotel with a bar/restaurant on the roof. Great view over the river. Convenient. I highly recommend.
From the beginning to the end it was a pleasant experience. Staff was very friendly. We liked the breakfast and happy hour offered. Location is convenient and walkable. We look forward to our next visit.
Although a lot of these hotels are very old. They are clean great staff and the breakfast and managers reception was like pre Covid. Great location here.
One of the front desks’ staff was rude
The mattress needed to be replaced
Breakfast staff was awesome and the food was great
We really liked the manager's reception, and the lobby is really nice. We were supposedly "upgraded" to a balcony room, but they put us in an accessible room without telling us first, which may be more convenient for someone with a disability, but isn't as nice and is less convenient for us. The balcony was over a loud AC unit, so we couldn't enjoy it anyway, and the room was a little beat up. We stayed here four years ago and thought it was really nice, so we were disappointed by the downturn. It wasn't terrible, but wasn't great either.
Excellent service from the staff. They sent several text asking how are stay was going and if we needed anything. Had one small issue with the room’s thermostat but that was fixed in less than an hour of requesting the service.
Enjoy the whole experience because of life and I’ve been through the room was perfect and the service was too thanks
Great location with a great rooftop restaurant! Our room had a beautiful view from our patio!
kitchen staff for breakfast was great!! especially Hope, the hostess. very nice.
Great location in downtown. Walkable to everything. Great breakfast and view from the dining room.