Room was clean and quiet. Breakfast was very good, better than most other hotels with breakfast included.
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酒店回复: Dear Terry,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Warm regards,Jhailyn JohnsonGeneral ManagerHyatt Place Topeka
5.0分
家庭亲子
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Staff were friendly and professional. The room was clean and stocked. Location was highly convenient to highway system, restaurant options and shopping options. Only negative was the loudness of heater coming on and off. Enjoyed our stay and would gladly return with ear plugs.
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酒店回复: Dear Patricia,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Warm regards,Jhailyn JohnsonGeneral ManagerHyatt Place Topeka
5.0分
家庭亲子
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The hotel was excellent. After we booked a non-refundable stay using *******, we were THEN told about a pet fee. Very disappointed this did not come BEFORE we booked. The fee is very unreasonable Whether you stay 1 night or 6 nights, it's $100. We stayed for 8 hours and had to pay the fee. Gratefully, the hotel staff did knock it down to $75, however a model where we are charged a deposit for the pet stay is better. Once the room is cleaned and in order, the deposit is returned if no issues are found.
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酒店回复: Dear Brianne, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Regarding your comment about the pet fee, I am so sorry to hear that you were not notified about the fee prior to your checking in. I can see in front of me, we did send you the message stating the pet fee and policy right after you booked the reservation so you would be aware prior to coming in what our fee was-- I can see it did say $100 for the pet fee and the full policy. If this was not received, is it possible the wrong personal information for correspondence? If so, that would explain what may have taken place. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.Warm regards,Jhailyn JohnsonGeneral ManagerHyatt Place Topeka
4.0分
其他
Nice hotel. Clean. Needs work in public areas. Messy, lack of care. This includes outside. Would stay again.
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酒店回复: Dear Joe, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. Regarding the mess and lack of care you mentioned to describe the hotel, I would love for you to elaborate on what gave you this impression so that we can take a look from the outside in and resolve these matters for the next guest who may stay.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Warm regards,Jhailyn JohnsonGeneral ManagerHyatt Place Topeka
5.0分
其他
It is a nice hotel and the staff were okay. The price was a bit high, but they are the only hotel in the area.
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酒店回复: Dear Ricardo,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Warm regards,Jhailyn JohnsonGeneral ManagerHyatt Place Topeka
1.0分
家庭亲子
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Room was infested with lady bugs, tv didn’t work and light next to bed wouldn’t stop flickering. Changed rooms and then had only two lady bugs crawling on the ceiling and tv didn’t work. Staff was great!
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.Warm regards,Jhailyn JohnsonGeneral ManagerHyatt Place Topeka
3.0分
其他
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The fridge had food left in it and smelled, no trash cans to dump it in had to take down elevator to find a trash.
Bed was very uncomfortable and pillows were lumpy
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酒店回复: Dear Roger, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. I appreciate you bringing these matters to my attention. Please note that upon hearing these issues, we did all we can to immediately find a solution. I am very sorry for any inconveniences you experienced that may have caused your stay not to be pleasant.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.Warm regards,Jhailyn JohnsonGeneral ManagerHyatt Place Topeka
工作人员很友好，地方也很干净。
干净整洁，员工友善。位置安静。住宿体验很棒！
早餐很棒，非常适合家庭入住。
Room was clean and quiet. Breakfast was very good, better than most other hotels with breakfast included.
Staff were friendly and professional. The room was clean and stocked. Location was highly convenient to highway system, restaurant options and shopping options. Only negative was the loudness of heater coming on and off. Enjoyed our stay and would gladly return with ear plugs.
The hotel was excellent. After we booked a non-refundable stay using *******, we were THEN told about a pet fee. Very disappointed this did not come BEFORE we booked. The fee is very unreasonable Whether you stay 1 night or 6 nights, it's $100. We stayed for 8 hours and had to pay the fee. Gratefully, the hotel staff did knock it down to $75, however a model where we are charged a deposit for the pet stay is better. Once the room is cleaned and in order, the deposit is returned if no issues are found.
Nice hotel. Clean. Needs work in public areas. Messy, lack of care. This includes outside. Would stay again.
It is a nice hotel and the staff were okay. The price was a bit high, but they are the only hotel in the area.
Room was infested with lady bugs, tv didn’t work and light next to bed wouldn’t stop flickering. Changed rooms and then had only two lady bugs crawling on the ceiling and tv didn’t work. Staff was great!
The fridge had food left in it and smelled, no trash cans to dump it in had to take down elevator to find a trash.
Bed was very uncomfortable and pillows were lumpy