Rooms are very clean. Hotel was undergoing renovations. Restaurant is very good and reasonably priced. This hotel is located in the center of an historic district. Gorgeous old park is across the street. Easy parking.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us at Hilton Garden Inn Mobile Downtown. We are delighted to hear that you enjoyed the cleanliness of your room and the quality of our restaurant offerings. It’s great to know our location added to your stay, with the charm of the historic district and the beautiful park steps away. We appreciate your understanding as we complete our remodelling, which is part of our ongoing commitment to enhancing guest comfort. Your kind words mean a lot to us, and we look forward to welcoming you back soon to experience the improvements firsthand.Sincerely,Minnie HayGeneral Manager
5.0分
其他
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The first time staying. We really enjoyed our stay. The staff were very nice and friendly very helpful with the information for the hotel and the event that was going on for the weekend. We can’t wait to see your lovely staff again.
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酒店回复: Dear Monique,Thank you for being our guest at Hilton Garden Inn Mobile Downtown and for the wonderful review. We are delighted to know that your stay was a pleasant experience and that our team made you feel welcome and well-informed throughout your visit. It is gratifying to read your kind words and know you are already looking forward to returning. We look forward to seeing you back soon for another memorable stay in the heart of Mobile.Sincerely,Minnie HayGeneral Manager
3.0分
其他
Hotel does not have many amenities despite the relative high cost per night of a room.
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酒店回复: Dear Larry,Thank you for sharing your perspective with us. We regret to learn that your experience did not fully match your expectations, particularly in relation to the value and facilities available during your stay. While we strive to offer both comfort and convenience, we understand how the impression of limited offerings can affect the overall visit. Please accept our apologies for any disappointment this may have caused, and be assured that your comments will guide us in our efforts to make improvements. We hope you will consider giving us another chance to provide a more satisfying and well-rounded experience in the future.Sincerely,Minnie HayGeneral Manager
5.0分
其他
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The hotel we stayed in was great! Everything we needed. However, we booked through ******* and when we got there Hilton didn’t have our reservation. They called ******* and they saw where we booked it but had no idea why the reservation wasn’t in the Hilton system. Luckily, the Hilton had a room just like what we wanted available and we were able to get it directly from Hilton at an even cheaper price. We are never using ******* again, from now own we are calling the hotel directly. It would have been really bad if Hilton had not had a room!
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酒店回复: Dear Brad,Thank you for taking the time to share your experience. We are delighted to know your stay at Hilton Garden Inn Mobile Downtown was everything you needed, and that we were able to accommodate you smoothly despite the booking issue. We are glad our team was able to step in and ensure you had the room you were expecting, at an even better rate. Your understanding and patience are truly appreciated. We look forward to welcoming you back, and if you decide to book directly, our team will be happy to assist you.Sincerely,Minnie HayGeneral Manager
4.0分
其他
Good location but a lot of hidden fees with no pool. Parking and breakfast are extra. No maid service after 1st night. I had to request clean towels
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酒店回复: Dear Guest,Thank you for staying with us and for sharing your experience. We are glad to hear that you enjoyed the convenience of our location and appreciate your honest feedback regarding the additional charges and housekeeping services. We understand how unexpected costs and limited service can impact your stay, and we are sorry for any inconvenience caused. We value your input and look forward to welcoming you again under better circumstances.Sincerely,Minnie HayGeneral Manager
4.0分
其他
Nice hotel, for the price breakfast should have been included or lesser rate.
Rate was greatly inflated depending on days of the week booked.
4.0分
其他
Hotel is great for where we want to be, but I think the parking is a bit high -
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酒店回复: Dear Guest,Thank you for choosing to stay at the Hilton Garden Inn Mobile Downtown and for sharing your feedback with us. We are pleased to hear that our convenient accommodations met your needs and that your overall experience was positive. We understand how important value is to our guests, and we appreciate you bringing your concerns about parking to our attention. It was a pleasure having you, and we hope to welcome you again soon for another comfortable and convenient stay.Sincerely,Minnie HayGeneral Manager
5.0分
其他
Super convenient. Safe for women to stay alone. Clean. Personable staff. Love it. Totally worth the price.
5.0分
其他
It was amazing! The room was very nice! Highly satisfied
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酒店回复: Dear Amber,Thank you for choosing the Hilton Garden Inn Mobile Downtown and for the wonderful review! We are delighted to read that you had such an enjoyable experience and that your accommodations met your expectations. Providing a comfortable and welcoming atmosphere is what we strive for every day, and your kind words mean a lot to our team. We look forward to hosting you again for another fantastic stay.Sincerely,Minnie HayGeneral Manager
5.0分
家庭亲子
Very pleasant and helpful staff. Clean room, good food and convenient location. Can't ask for more than that. Great experience!
Rooms are very clean. Hotel was undergoing renovations. Restaurant is very good and reasonably priced. This hotel is located in the center of an historic district. Gorgeous old park is across the street. Easy parking.
The first time staying. We really enjoyed our stay. The staff were very nice and friendly very helpful with the information for the hotel and the event that was going on for the weekend. We can’t wait to see your lovely staff again.
Hotel does not have many amenities despite the relative high cost per night of a room.
The hotel we stayed in was great! Everything we needed. However, we booked through ******* and when we got there Hilton didn’t have our reservation. They called ******* and they saw where we booked it but had no idea why the reservation wasn’t in the Hilton system. Luckily, the Hilton had a room just like what we wanted available and we were able to get it directly from Hilton at an even cheaper price. We are never using ******* again, from now own we are calling the hotel directly. It would have been really bad if Hilton had not had a room!
Good location but a lot of hidden fees with no pool. Parking and breakfast are extra. No maid service after 1st night. I had to request clean towels
Nice hotel, for the price breakfast should have been included or lesser rate.
Rate was greatly inflated depending on days of the week booked.
Hotel is great for where we want to be, but I think the parking is a bit high -
Super convenient. Safe for women to stay alone. Clean. Personable staff. Love it. Totally worth the price.
It was amazing! The room was very nice! Highly satisfied
Very pleasant and helpful staff. Clean room, good food and convenient location. Can't ask for more than that. Great experience!