酒店回复: Dear Kevin,Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with your room assignment. While we do our best to accommodate all accessibility requests, our property does not offer double queen suites with roll-in showers, and due to being sold out that evening, our team provided the closest available option.I understand how disappointing this must have been, and I regret that we were unable to meet your expectations. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.
酒店回复: Dear Jeremy,Thank you for your kind words we’re so glad to hear you enjoyed your stay, and that we could accommodate your early check-in for BUZZFEST!We do apologize for the inconvenience with the TV, as we were in the process of upgrading our in-room technology to enhance the guest experience. We appreciate your understanding during this transition.We look forward to welcoming you back soon, and we’ll be happy to honor the late check-out on your next visit as promised.
酒店回复: Dear Ann,Thank you for your feedback! We’re glad you enjoyed the spacious room and amenities. We’ll work on improving the lighting and coffee area based on your comments.We’re sorry the pricing didn’t fully meet expectations but are happy you found your stay comfortable and quiet. We look forward to welcoming you back!
酒店回复: Dear Clementina:Thanks for your recent stay with us! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
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枕头太扁了,还有水渍。
枕头也太糟糕了!!!!
步入式淋浴间的水流到浴室里,而不是淋浴间里,很容易摔倒!不得不把床罩放下来擦水,才没有摔倒。
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酒店回复: Dear Marsha, I’m truly sorry to hear your stay was less than satisfactory. Thank you for letting us know—we’ll make sure our team addresses these concerns promptly. Your feedback means a lot to us, and we hope to do better for you in the future.
酒店回复: Dear Christopher,Thank you for sharing your feedback, and I apologize that your recent stay did not meet your expectations. I assure you that the suite provided is an ADA-compliant rolling shower accessible suite, and we selected our largest option, a King Bedroom Suite, to offer additional space.We are sorry for the inconvenience caused by the bed height, the water temperature, and the noise from the event on Saturday night. We understand how these issues impacted your stay, and we will address them to improve our services.We value your feedback and hope to have the chance to provide you with a better experience in the future. Please feel free to reach out to me directly if you decide to stay with us again.
酒店回复: Dear Amy,Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to deliver a reliable and friendly stay that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.
酒店回复: Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon!
我们预订了一间带两张床和无障碍淋浴间的残疾人客房。和希尔顿酒店一样,我们到的时候他们没有这样的房间。他们把我们三个人安排在一间带一张特大床和折叠沙发的房间里(哎哟)。这间客房据称适合残疾人入住,但显然无法淋浴或泡澡。一位非残疾人士在只有大约 6 根扶手和防滑地板的小浴缸里滑倒,差点儿变成残疾人。浴缸本身太窄了。门太重了,坐在椅子上的人如果没有人搀扶根本进不出。酒店的室内设计师应该被枪毙。如果你有头晕的问题,就不要来这里,墙壁的颜色经常变化,地板看起来像是用剩余的地毯拼成的拼布被子。
工作人员非常乐于助人,也很热情周到。房间达到了他们一贯的标准,让我的住宿体验非常特别。房间里有个小厨房,方便在房间里用餐,真是太好了。我去参加比赛时,喜欢带一个带冷冻室的全尺寸冰箱。
很喜欢这次住宿,但由于酒店正在更新电视,电视无法使用。他们让我们提前入住参加BUZZFEST音乐节,却被告知下次可以延迟退房,这真的没什么可抱怨的。
很喜欢——宽敞又新;就是价格太贵了。房间很大,设施齐全的小厨房,还有好多地方可以放东西。非常适合长期住宿。灯光不太好……灯泡颜色偏蓝,而不是“正常”的暖光,而且不太亮。考虑到客人的电器需求,设计得很用心;比如方便使用的插头等等……咖啡器具上没有灯,很烦人。价格比预期的要贵……!但总的来说,房间舒适安静,我们还会再来住的。
我们在这里住得非常愉快。房间很舒适,我们一家三口(三个小孩和两个大人)住得很舒服。空调运行良好,房间干净,床很舒服,泳池很安全,健身房面积也很大,步行即可到达餐厅/Main Event,免费早餐应有尽有。
我的意思是,就价格而言,这是我们住过的最好的地方。我已经告诉我丈夫,我们要再去森林地区旅行一次,并再次入住这里。
枕头太扁了,还有水渍。
枕头也太糟糕了!!!!
步入式淋浴间的水流到浴室里,而不是淋浴间里,很容易摔倒!不得不把床罩放下来擦水,才没有摔倒。
我们周五和周六晚上入住。房间标明是无障碍的,但实际上并非如此。床太高,轮椅无法进入。房间总体来说非常小,不适合轮椅通行,而且很难通行。房间里只有温水,没有热水。周六晚上,我们楼下的屋顶上正在举行大型派对或婚礼。酒店里持续了几个小时,到处都是尖叫声和震耳欲聋的音乐。我向酒店反映后,酒店却什么也没处理。这将是我最后一次入住这家酒店了。总的来说,这次体验并不好,我不推荐坐轮椅的人入住。
这是我在该地区唯一入住的酒店。客户服务、清洁度和住宿条件都非常棒!
我会再次入住。我和女儿来这里是为了看一场音乐会。总的来说,这次住宿体验不错。不过,房间里的空气清新剂味道太浓,导致我入住期间哮喘发作。回家后,我所有的衣服都闻起来有股这种味道。我们的电视没有遥控器,频道也调不了。我给前台打了电话,20分钟内就有人过来了。早餐乱糟糟的。对于一个“客满”的酒店周末来说,他们似乎无法满足早餐人群的需求。总是有排队,人很多,而且食物也卖光了。工作人员很友好,而且酒店离购物中心、塔吉特百货和展馆都很近。
当您在康罗水上运动中心(CISD游泳馆)参加游泳比赛时,这里是您的最佳住宿选择。房间里有冰箱,您可以为游泳者储存食物和饮料。