I booked for Saturday 26th July. I requested an early check in and the lady assured me that it was $20 after placing me on hold and calling the motel. I go to check in and the clerk tells me its not $20, but $20/hr for each hour before 3pm. I declined the room and he advises me to cancel and request a refund for the $80 I paid. Per their policy, I cancelled before 9am and requested my refund. I have been doing that since Saturday and each customer rep I speak with just gives me the runaround. I have since found out from reddit reviews that this is how OYO operates. The employees literally lie to you, and its extremely difficult to get them to refund your money even when cancelling the right way. So please beware when booking with them, if you cancel you won't get your money back. Instead go down to the Motel 6, its cleaner and the customer service is way better.
1.0分
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It advertised 24 hour front desk availability, but when I got there, around 8:30 pm, the office door was kicked and the lights were out. It adjoined a has station, and they called the hotel manager to check is in. The room was full of smoke. I had requested non-smoking. So I went back to mgr. and he took us to another room. It didn't smell like cigarettes, but was very musty smelling. It liked clean until I went into the bathroom where someone used it (p & p) and hadn't flushed. Went bank to the manager to ask for my money back, and he wanted to show me another room. I had told him I am allergic to tobacco, my eyes had already started itching and I was starting to have difficulty breathing. He took me to another room, had me go in because he couldn't smell if there was smoke. I started into the room and it also heavily smellsed of smoke. That's when I had had enough. I wasn't having dangerous levels of allergy, but the next person might. They don't have certain non-smoking rooms, it he wouldn't have taken me to two rooms full of smoke. The man was nice, I felt bad for him, but if I could, I would rate this a minus 5.
5.0分
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We showed up a 5AM and needed to clean up and sleep a while. The excellent desk lady gave us an extra hour (beyond the 11AM check out), then the cleaning crew were advised to give us another hour slack. Superb management, superb service.... Thank you!!!!! Very nice people!
I booked for Saturday 26th July. I requested an early check in and the lady assured me that it was $20 after placing me on hold and calling the motel. I go to check in and the clerk tells me its not $20, but $20/hr for each hour before 3pm. I declined the room and he advises me to cancel and request a refund for the $80 I paid. Per their policy, I cancelled before 9am and requested my refund. I have been doing that since Saturday and each customer rep I speak with just gives me the runaround. I have since found out from reddit reviews that this is how OYO operates. The employees literally lie to you, and its extremely difficult to get them to refund your money even when cancelling the right way. So please beware when booking with them, if you cancel you won't get your money back. Instead go down to the Motel 6, its cleaner and the customer service is way better.
It advertised 24 hour front desk availability, but when I got there, around 8:30 pm, the office door was kicked and the lights were out. It adjoined a has station, and they called the hotel manager to check is in. The room was full of smoke. I had requested non-smoking. So I went back to mgr. and he took us to another room. It didn't smell like cigarettes, but was very musty smelling. It liked clean until I went into the bathroom where someone used it (p & p) and hadn't flushed. Went bank to the manager to ask for my money back, and he wanted to show me another room. I had told him I am allergic to tobacco, my eyes had already started itching and I was starting to have difficulty breathing. He took me to another room, had me go in because he couldn't smell if there was smoke. I started into the room and it also heavily smellsed of smoke. That's when I had had enough. I wasn't having dangerous levels of allergy, but the next person might. They don't have certain non-smoking rooms, it he wouldn't have taken me to two rooms full of smoke. The man was nice, I felt bad for him, but if I could, I would rate this a minus 5.
We showed up a 5AM and needed to clean up and sleep a while. The excellent desk lady gave us an extra hour (beyond the 11AM check out), then the cleaning crew were advised to give us another hour slack. Superb management, superb service.... Thank you!!!!! Very nice people!