Waiting in reception for 1 hour, with a small child, after the long way to the hotel. Just horrible, don't want to stay here. Never recommend
5.0分
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We had a wonderful weekend at Pirin Golf! Peace, relaxation, and a truly lovely atmosphere throughout our stay. The place is beautiful and definitely worth visiting.”
2.0分
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Here is a translation of the text, keeping the tone formal and constructive, suitable for a review or a follow-up email. I like the location and have visited Pirin Golf with positive feelings for years, mostly in connection with holiday events. To my regret, our last stay was disappointing. Below is the English-translated body of the letter I sent to the email addresses listed on the website for reception, management, and the spa. After more than a week and a follow-up reminder, I have not received a reply, which reinforces my impression regarding the poor management of the complex. Problems described in the letter: 1. Communication and reception issues: Difficulty connecting: After checking in, we tried multiple times (3–4 times) to contact reception by phone, but without success. The lack of a quick way to make contact in case of need is unacceptable. Slow service at reception: Service at the reception desk itself was extremely slow, creating unnecessary delays and discomfort. 2. Unfulfilled promises and lack of response: Wi-Fi issues: We asked reception to check the Wi-Fi connection in our villa as it was not working. We were promised that a technician would be sent immediately, but no one came. Grill hygiene: We found that the grill grate at our villa was quite dirty. We asked for it to be cleaned (as the villa lacked the necessary tools), and were again promised assistance, which was never provided. 3. Unacceptable practices regarding additional services (Barbecue): Inflated price for wood: We were offered 3–4 small pieces of wood for the barbecue at a price of 35 BGN, which I consider extremely inflated and inconsistent with the quantity provided. Unpreparedness in providing accessories: We waited 15 minutes for the fire starter gel provided to us, and the quantity itself was handed over in a plastic coffee cup wrapped in a napkin. This demonstrates a complete lack of preparation and an unprofessional attitude. 4. Unhygienic conditions in the SPA center: Dirty towels: The towels provided in the SPA center were dirty (with visible stains on them). Inadequate staff reaction: When we brought this issue to the staff's attention, the response was that "things like this happen sometimes." Such a response is unacceptable for a hotel of your class and shows a lack of commitment to basic hygiene standards.
5.0分
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Great Mountain resort with external pools and stunning views. We are not golf players, but they offered free golf lessons. It was really interesting for us, as we have never tried to pay golf before. Food was delicious and the variety was enough to satisfy individual preferences. Rooms are spacious and are well equipped. Staff is speaking also English, which help foreigners to receive all the information needed.
1.0分
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This was our annual golf trip. The hotel looks lovely and the surrounding scenery is stunning. The golf courses are challenging with very difficult greens. That's where the good review ends. It's a good 2 hour drive from Sofia airport, and we arrived at 11pm to find unhelpful staff and everything closed - you couldn't even have coffee in your room unless you paid for it. Sold as a 5 star resort, don't be fooled - this is a 3 star (bottom end) at best. Appalling staff, cold food and many amenities were closed at the end of September. We were on an all-inclusive package, but this does not include the use of a rather nice coffee machine in your room where it will cost you £2.50 per cup. There are several other restaurants within the complex, but the all-inclusive menu in each of them was limited, and the food without exception was cold and inedible. All alcohol is limited to local brands and all bars close at 10.30. After leaving our restaurant table one evening, when we came down for breakfast the next morning, the table had not been cleared. Don't waste your money.
1.0分
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Hotel was very nice but staff attitudes were poor and lack of staff made it hard to get drinks at the bar. We arrived late at 11pm and everything was shut. Bar closed at 10:30pm and no refreshments were laid on for us even thought this was a 5 star hotel and we were all inclusive. Food was diabolical and always cold. Their themed restaurants had very limited food and again came out cold. There were lots of guests and all mentioned about the staff and food issues. This maybe be better at other times of the year but I would skip this place in early October!
服务是不错，房间烧旧，当地最好的酒店了，有个意大利餐厅还不错，打球很方便，可以停车在门口，早餐不错，去球场方便
与家人一起放松的好地方，在这里度过了 4 天，舒适的客房、一流的餐厅、一流的水疗中心和温暖的游泳池。与家人和朋友一起放松的理想场所。面积大，干净，安静，我真的很喜欢。
无论如何，这家酒店根本不是国际五星级酒店的水平。我们住的是两个人的套房，很大，空间很大，但是布置的方式使得所有空间都被客厅里的家具占据了，咖啡桌太大了，沙发太多了，所以我们转动起来很困难大约。家具已经过时了。房间很大，床是特大号床，在这方面没有什么可抱怨的。卫生间位于一个角落，不易进入。衣柜里一共有2个衣架。该房间位于锅炉房旁边，锅炉房日夜喧闹。空调效果很差。清洗更换毛巾、更换卫生用品都是随机的。锦上添花，音乐不断，无处不在，露天夜总会从早上 6:30 到晚上 11:00一点也不放松。偌大的游泳池里挤满了孩子，他们跳来跳去，根本不注意游泳的人。每天晚上的自助餐几乎都一样，品种不是很多。大楼内的其他餐厅仅部分营业或仅在周末营业，且不包含在半膳房价内。 高尔夫很漂亮，但太湿了，所以就像在冬天打球一样。这些设施并未完全开放或无法进入：练习场定期关闭，当开放时，发球器是空的。 YouTube 上广为宣传的中途之家已被关闭。会所非常漂亮，其餐厅提供的菜肴也很多。总的来说，食物很好，到处都是。缺点：会所内还设有露天夜总会。不可能把它打下来。所以，我们从高尔夫球场听到它（果岭，从 1、10 号出发，从 9 号和 18 号到达）。这不是我的高尔夫理念！ 最后，我们在皮林高尔夫酒店及水疗中心网站上订阅了半膳优惠，包括高尔夫，但最终，高尔夫不包括在内。不可能让接待人员听道理。我认为他们根本不知道这项优惠，该优惠于 2024 年 1 月出现在他们的网站上，并同时发布在《高尔夫杂志》上。简而言之，我认为这是虚假广告。 Pirin Golf Hotel & Spa 是一家度假俱乐部，仅此而已，有很多家庭和孩子可以完全自由地呆到深夜。它并不像人们想象的那样是一个平静和放松的地方。
这和星级酒店没有任何共同之处！一切都很脏。食物绝对不能吃。 “水疗区”是幼儿园和绳索街的混合体。所有的工作人员都不会说英语，而且在任何时候都非常不友好。 99%的时间只有当地人才来这里。唯一有点积极的是高尔夫球场很漂亮，而且比整个建筑群维护得更好。第一晚之后我宁愿睡在帐篷里。三天后假期就结束了。在德国，类似的东西被称为青年旅舍。简直可怕又恶心！！！我们永远不会回来
Waiting in reception for 1 hour, with a small child, after the long way to the hotel. Just horrible, don't want to stay here. Never recommend
We had a wonderful weekend at Pirin Golf! Peace, relaxation, and a truly lovely atmosphere throughout our stay. The place is beautiful and definitely worth visiting.”
Here is a translation of the text, keeping the tone formal and constructive, suitable for a review or a follow-up email. I like the location and have visited Pirin Golf with positive feelings for years, mostly in connection with holiday events. To my regret, our last stay was disappointing. Below is the English-translated body of the letter I sent to the email addresses listed on the website for reception, management, and the spa. After more than a week and a follow-up reminder, I have not received a reply, which reinforces my impression regarding the poor management of the complex. Problems described in the letter: 1. Communication and reception issues: Difficulty connecting: After checking in, we tried multiple times (3–4 times) to contact reception by phone, but without success. The lack of a quick way to make contact in case of need is unacceptable. Slow service at reception: Service at the reception desk itself was extremely slow, creating unnecessary delays and discomfort. 2. Unfulfilled promises and lack of response: Wi-Fi issues: We asked reception to check the Wi-Fi connection in our villa as it was not working. We were promised that a technician would be sent immediately, but no one came. Grill hygiene: We found that the grill grate at our villa was quite dirty. We asked for it to be cleaned (as the villa lacked the necessary tools), and were again promised assistance, which was never provided. 3. Unacceptable practices regarding additional services (Barbecue): Inflated price for wood: We were offered 3–4 small pieces of wood for the barbecue at a price of 35 BGN, which I consider extremely inflated and inconsistent with the quantity provided. Unpreparedness in providing accessories: We waited 15 minutes for the fire starter gel provided to us, and the quantity itself was handed over in a plastic coffee cup wrapped in a napkin. This demonstrates a complete lack of preparation and an unprofessional attitude. 4. Unhygienic conditions in the SPA center: Dirty towels: The towels provided in the SPA center were dirty (with visible stains on them). Inadequate staff reaction: When we brought this issue to the staff's attention, the response was that "things like this happen sometimes." Such a response is unacceptable for a hotel of your class and shows a lack of commitment to basic hygiene standards.
Great Mountain resort with external pools and stunning views. We are not golf players, but they offered free golf lessons. It was really interesting for us, as we have never tried to pay golf before. Food was delicious and the variety was enough to satisfy individual preferences. Rooms are spacious and are well equipped. Staff is speaking also English, which help foreigners to receive all the information needed.
This was our annual golf trip. The hotel looks lovely and the surrounding scenery is stunning. The golf courses are challenging with very difficult greens. That's where the good review ends. It's a good 2 hour drive from Sofia airport, and we arrived at 11pm to find unhelpful staff and everything closed - you couldn't even have coffee in your room unless you paid for it. Sold as a 5 star resort, don't be fooled - this is a 3 star (bottom end) at best. Appalling staff, cold food and many amenities were closed at the end of September. We were on an all-inclusive package, but this does not include the use of a rather nice coffee machine in your room where it will cost you £2.50 per cup. There are several other restaurants within the complex, but the all-inclusive menu in each of them was limited, and the food without exception was cold and inedible. All alcohol is limited to local brands and all bars close at 10.30. After leaving our restaurant table one evening, when we came down for breakfast the next morning, the table had not been cleared. Don't waste your money.
Hotel was very nice but staff attitudes were poor and lack of staff made it hard to get drinks at the bar. We arrived late at 11pm and everything was shut. Bar closed at 10:30pm and no refreshments were laid on for us even thought this was a 5 star hotel and we were all inclusive. Food was diabolical and always cold. Their themed restaurants had very limited food and again came out cold. There were lots of guests and all mentioned about the staff and food issues. This maybe be better at other times of the year but I would skip this place in early October!