酒店回复: Dear Guest,Thank you for bringing this to our attention. We regret the inconvenience you experienced with the TV remote and for the way your concern was handled. This is not the level of service we strive to provide, and we will address this matter with our team to ensure better support for our guests. We hope you’ll give us another chance to provide a more enjoyable stay in the future.
5.0分
家庭亲子
The rooms were clean and the staff were friendly as well as helpful. Would like to have better lighting for security in the back parking lot.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear that you found the rooms clean and the staff friendly and helpful. We appreciate your suggestion regarding better lighting in the back parking lot and will share it with our team. Your safety and comfort are important to us, and we hope to welcome you back soon.
3.0分
情侣出游
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Really think about if you want to stay here especially for the price. For paying what we paid for standard room, this hotel was NOT worth the money. It's an old hotel that's recently had an upgrade. Or a partial anyway... The room had this overwhelming smell of either deodorizer or something when we checked in. I couldn't put my finger on it. We get unpacked. Go to the bathroom and the bottom of the shower door tract is horribly filthy. The bathroom floor is filthy. The first towel we grab has body hair on it. I'm the first person taking a shower and I'm washing body hair off the walls, so I don't accidentally place my hand on them. We try to find something to watch on TV and the half the channels don't work. I call to the front desk and am told, "Yeah, to be honest, our cable sucks. You just have to see what you can find." What? We go to dinner and come back. We ordered extra BBQ from our fav place to have leftovers for the next day since we have a mini fridge. Nope, fridge decides to take a defrost dump overnight, isn't cold at all, and our leftovers were ruined. The positives, the bed was comfortable. The air conditioner worked and we had hot water. Very disappointed and even at a cheaper price point, wouldn't stay here again.
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酒店回复: Dear Guest,Thank you for your honest feedback. We're very sorry to hear about the issues you experienced during your stay, from the cleanliness concerns and odor in the room to the fridge malfunction, limited TV channels, and towel condition. This is far below the standard we aim to provide, and we understand your frustration. While we're glad you found the bed comfortable and appreciated the working A/C and hot water, we know that doesn't make up for the overall disappointment. Your comments have been shared with our team for immediate review and improvement.
5.0分
情侣出游
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everything was good inside the hotel a little homeless camp in the back yard but they didn’t bother anyone, just not what ya really wanna see but other than nice little spot
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear that everything was good inside the hotel and that you found us to be a nice little spot. We appreciate you bringing the situation with the homeless encampment in the backyard to our attention. While we're relieved they didn't bother anyone, we understand that this is not ideal, and we are working with local authorities and property management to address and safely manage situations involving the surrounding area. We hope to welcome you back again soon.
5.0分
情侣出游
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Nice clean cozy room. Good breakfast options. Only complaint was that the TV monitors on equipment in workout room did not work, it turned on but no signal for any channels.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We're delighted to hear that you enjoyed a nice, clean, and cozy room and appreciated the good breakfast options. We apologize, however, that the TV monitors on the equipment in our workout room were not working. We will have our maintenance team look into the connectivity issue immediately to ensure all equipment is fully functional for our future guests.
5.0分
其他
The hotel was clean and nice and breakfast was excellent. I would gladly stay here again.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the cleanliness, the hotel’s atmosphere, and the breakfast. We’d love to welcome you back again for another great stay.
4.0分
家庭亲子
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The hotel showed some wear on the outside, but the inside was in good condition. It was clean. The only thing we noticed was a very large stain on the carpet under the tv/shelving unit. People coming down the halls late at night were very loud and woke us up a few times. The breakfast area was large, clean, and had a nice variety. The coffee was very good in the automatic machines.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We’re glad to hear that you found the interior clean and well-maintained, and that you enjoyed the breakfast area and coffee. We apologize for the carpet stain and the noise from other guests, and we’ll address these concerns to improve the comfort and experience for future stays.
5.0分
其他
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Good, clean place to stay
Good, clean rooms. Front desk was friendly and helpful. Breakfast was a good, IGH style set up (always make sure to get a warm cinnamon roll!)
We didn't use the pool area.
A few fast food restaurants within walking distance.
Semi parking at Quicktrip, right next door. Love's mechanic shop across the street (but not the Love's truckstop).
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酒店回复: Dear Guest,Thank you for your detailed feedback! We’re glad you enjoyed our clean rooms, friendly front desk, and breakfast offerings, especially the warm cinnamon rolls! It’s great to hear you found the location convenient with nearby dining and services. We look forward to welcoming you back on your next visit.
5.0分
情侣出游
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The front desk staff was very nice and helpful. They suggested the PT family restaurant fur dinner and it did not disappoint. The room was clean, quiet and comfortable. Breakfast was great.
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酒店回复: Dear Guest,Thank you for your kind words! We’re glad you enjoyed our friendly front desk service, clean and comfortable room, and delicious breakfast. We’re happy our restaurant recommendation was a hit and look forward to your next visit.
3.0分
商务出差
To late of morning for a working person! Breakfast sould be around 5 not 6
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酒店回复: Dear Guest,Thank you for your feedback. We understand that an earlier breakfast time would be more convenient for some guests, especially those with early schedules. We’ll certainly share your suggestion with our team as we continue to improve our services. We hope to welcome you back soon.
当我们表示电视遥控器坏了时，前台人员打消了我们的顾虑，告诉我们遥控器没问题。我们无法换台，只能通过指南频道的小预览屏幕看电视。
The rooms were clean and the staff were friendly as well as helpful. Would like to have better lighting for security in the back parking lot.
Really think about if you want to stay here especially for the price. For paying what we paid for standard room, this hotel was NOT worth the money. It's an old hotel that's recently had an upgrade. Or a partial anyway... The room had this overwhelming smell of either deodorizer or something when we checked in. I couldn't put my finger on it. We get unpacked. Go to the bathroom and the bottom of the shower door tract is horribly filthy. The bathroom floor is filthy. The first towel we grab has body hair on it. I'm the first person taking a shower and I'm washing body hair off the walls, so I don't accidentally place my hand on them. We try to find something to watch on TV and the half the channels don't work. I call to the front desk and am told, "Yeah, to be honest, our cable sucks. You just have to see what you can find." What? We go to dinner and come back. We ordered extra BBQ from our fav place to have leftovers for the next day since we have a mini fridge. Nope, fridge decides to take a defrost dump overnight, isn't cold at all, and our leftovers were ruined. The positives, the bed was comfortable. The air conditioner worked and we had hot water. Very disappointed and even at a cheaper price point, wouldn't stay here again.
everything was good inside the hotel a little homeless camp in the back yard but they didn’t bother anyone, just not what ya really wanna see but other than nice little spot
Nice clean cozy room. Good breakfast options. Only complaint was that the TV monitors on equipment in workout room did not work, it turned on but no signal for any channels.
The hotel was clean and nice and breakfast was excellent. I would gladly stay here again.
The hotel showed some wear on the outside, but the inside was in good condition. It was clean. The only thing we noticed was a very large stain on the carpet under the tv/shelving unit. People coming down the halls late at night were very loud and woke us up a few times. The breakfast area was large, clean, and had a nice variety. The coffee was very good in the automatic machines.
Good, clean place to stay
Good, clean rooms. Front desk was friendly and helpful. Breakfast was a good, IGH style set up (always make sure to get a warm cinnamon roll!)
We didn't use the pool area.
A few fast food restaurants within walking distance.
Semi parking at Quicktrip, right next door. Love's mechanic shop across the street (but not the Love's truckstop).
The front desk staff was very nice and helpful. They suggested the PT family restaurant fur dinner and it did not disappoint. The room was clean, quiet and comfortable. Breakfast was great.
To late of morning for a working person! Breakfast sould be around 5 not 6