酒店回复: Dear Guest,Thank you for bringing this to our attention. We regret the inconvenience you experienced with the TV remote and for the way your concern was handled. This is not the level of service we strive to provide, and we will address this matter with our team to ensure better support for our guests. We hope you’ll give us another chance to provide a more enjoyable stay in the future.
2.0分
其他
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The first door wouldnt close. The second room had broken items and the walls and floors have no insolation so kids canmot even be kids without complaints. Poorly built motel
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re very sorry for the issues with both rooms and for the noise concerns you encountered. This is not the level of quality or comfort we aim to provide. Your feedback about the door, room condition, and insulation will be addressed with our team. We appreciate you bringing this to our attention and will work to improve.
5.0分
家庭亲子
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Missing hair dryer in room 227
There is some nail hole filler that should be sanded down over the shower door too.
Otherwise the room was pristine and comfortable. Overall the facility was very clean.
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酒店回复: Dear Guest,Thank you for letting us know about the missing hair dryer and the maintenance issue in the bathroom. We’re glad to hear the room was otherwise pristine and comfortable, and that you found the facility very clean. We’ll address those small fixes right away. We appreciate your stay.
4.0分
家庭亲子
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There was but 1 luggage dolly at the front door with one wheel nearly torn off? Personal at the front desk claimed there were 3. Apparently no bodies appointed to inform guests the importance of returning carts nor any hotel personnel to recover dolly’s left in hallways. Note * advise label each cart / dolly needs be returned to the front desk immediately after each use.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the lack of available luggage carts and the condition of the one you found. We understand how frustrating this can be and appreciate you bringing it to our attention. Your suggestion about labeling carts and reminding guests to return them promptly is very helpful, and we will be reviewing this with our team to improve the process. Thank you for taking the time to let us know.
5.0分
家庭亲子
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Breakfast was excellent! Building was very clean. Only downfall the pool was closed the 2 times we were wanting to use it. My suggestion is its closed 12 hours every night, maybe put the chemicals in then.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the excellent breakfast and found the building very clean. We apologize for the inconvenience of the pool being closed during your visits and appreciate your thoughtful suggestion about adjusting the maintenance schedule. Your feedback will be shared with our team as we look for ways to enhance our guests’ experience. We hope to welcome you back soon for an even better stay.
5.0分
家庭亲子
The rooms were clean and the staff were friendly as well as helpful. Would like to have better lighting for security in the back parking lot.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear that you found the rooms clean and the staff friendly and helpful. We appreciate your suggestion regarding better lighting in the back parking lot and will share it with our team. Your safety and comfort are important to us, and we hope to welcome you back soon.
3.0分
情侣出游
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Really think about if you want to stay here especially for the price. For paying what we paid for standard room, this hotel was NOT worth the money. It's an old hotel that's recently had an upgrade. Or a partial anyway... The room had this overwhelming smell of either deodorizer or something when we checked in. I couldn't put my finger on it. We get unpacked. Go to the bathroom and the bottom of the shower door tract is horribly filthy. The bathroom floor is filthy. The first towel we grab has body hair on it. I'm the first person taking a shower and I'm washing body hair off the walls, so I don't accidentally place my hand on them. We try to find something to watch on TV and the half the channels don't work. I call to the front desk and am told, "Yeah, to be honest, our cable sucks. You just have to see what you can find." What? We go to dinner and come back. We ordered extra BBQ from our fav place to have leftovers for the next day since we have a mini fridge. Nope, fridge decides to take a defrost dump overnight, isn't cold at all, and our leftovers were ruined. The positives, the bed was comfortable. The air conditioner worked and we had hot water. Very disappointed and even at a cheaper price point, wouldn't stay here again.
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酒店回复: Dear Guest,Thank you for your honest feedback. We're very sorry to hear about the issues you experienced during your stay, from the cleanliness concerns and odor in the room to the fridge malfunction, limited TV channels, and towel condition. This is far below the standard we aim to provide, and we understand your frustration. While we're glad you found the bed comfortable and appreciated the working A/C and hot water, we know that doesn't make up for the overall disappointment. Your comments have been shared with our team for immediate review and improvement.
5.0分
情侣出游
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everything was good inside the hotel a little homeless camp in the back yard but they didn’t bother anyone, just not what ya really wanna see but other than nice little spot
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear that everything was good inside the hotel and that you found us to be a nice little spot. We appreciate you bringing the situation with the homeless encampment in the backyard to our attention. While we're relieved they didn't bother anyone, we understand that this is not ideal, and we are working with local authorities and property management to address and safely manage situations involving the surrounding area. We hope to welcome you back again soon.
5.0分
情侣出游
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Nice clean cozy room. Good breakfast options. Only complaint was that the TV monitors on equipment in workout room did not work, it turned on but no signal for any channels.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We're delighted to hear that you enjoyed a nice, clean, and cozy room and appreciated the good breakfast options. We apologize, however, that the TV monitors on the equipment in our workout room were not working. We will have our maintenance team look into the connectivity issue immediately to ensure all equipment is fully functional for our future guests.
5.0分
其他
The hotel was clean and nice and breakfast was excellent. I would gladly stay here again.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the cleanliness, the hotel’s atmosphere, and the breakfast. We’d love to welcome you back again for another great stay.
当我们表示电视遥控器坏了时，前台人员打消了我们的顾虑，告诉我们遥控器没问题。我们无法换台，只能通过指南频道的小预览屏幕看电视。
The first door wouldnt close. The second room had broken items and the walls and floors have no insolation so kids canmot even be kids without complaints. Poorly built motel
Missing hair dryer in room 227
There is some nail hole filler that should be sanded down over the shower door too.
Otherwise the room was pristine and comfortable. Overall the facility was very clean.
There was but 1 luggage dolly at the front door with one wheel nearly torn off? Personal at the front desk claimed there were 3. Apparently no bodies appointed to inform guests the importance of returning carts nor any hotel personnel to recover dolly’s left in hallways. Note * advise label each cart / dolly needs be returned to the front desk immediately after each use.
Breakfast was excellent! Building was very clean. Only downfall the pool was closed the 2 times we were wanting to use it. My suggestion is its closed 12 hours every night, maybe put the chemicals in then.
The rooms were clean and the staff were friendly as well as helpful. Would like to have better lighting for security in the back parking lot.
Really think about if you want to stay here especially for the price. For paying what we paid for standard room, this hotel was NOT worth the money. It's an old hotel that's recently had an upgrade. Or a partial anyway... The room had this overwhelming smell of either deodorizer or something when we checked in. I couldn't put my finger on it. We get unpacked. Go to the bathroom and the bottom of the shower door tract is horribly filthy. The bathroom floor is filthy. The first towel we grab has body hair on it. I'm the first person taking a shower and I'm washing body hair off the walls, so I don't accidentally place my hand on them. We try to find something to watch on TV and the half the channels don't work. I call to the front desk and am told, "Yeah, to be honest, our cable sucks. You just have to see what you can find." What? We go to dinner and come back. We ordered extra BBQ from our fav place to have leftovers for the next day since we have a mini fridge. Nope, fridge decides to take a defrost dump overnight, isn't cold at all, and our leftovers were ruined. The positives, the bed was comfortable. The air conditioner worked and we had hot water. Very disappointed and even at a cheaper price point, wouldn't stay here again.
everything was good inside the hotel a little homeless camp in the back yard but they didn’t bother anyone, just not what ya really wanna see but other than nice little spot
Nice clean cozy room. Good breakfast options. Only complaint was that the TV monitors on equipment in workout room did not work, it turned on but no signal for any channels.
The hotel was clean and nice and breakfast was excellent. I would gladly stay here again.