酒店回复: ESTEFANIA, tomamos nota de las inquietudes que tuvo durante su estancia. El equipo toma muy en serio los comentarios de los huéspedes y se esfuerza por atender las solicitudes con prontitud. Nos esforzamos continuamente para garantizar una experiencia más cómoda para todos los visitantes.
5.0分
情侣出游
原文
翻译提供方：Google
房间很干净，床很舒服，工作人员也很友好。
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酒店回复: Alfredo, thank you for sharing your feedback. We're glad you found our rooms clean, our beds comfortable, and our team friendly. Your comments help us continue to improve and enhance our service. We really appreciate your input and look forward to the opportunity to host you again.
5.0分
情侣出游
原文
翻译提供方：Google
完全隐私
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酒店回复: Thank you for sharing your feedback. We’re glad to know you enjoyed a private and comfortable stay. Your comments are appreciated, and we’ll keep working to make every visit even better.
5.0分
其他
原文
翻译提供方：Google
好服务
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酒店回复: Thank you for the excellent rating, Karina! We're glad to hear you had a great experience with our service. We hope to welcome you again soon!
5.0分
其他
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Did not eat breakfast as it's not included but it is an option and they did smell good whenever I was trying to leave. I was in a huge hurry the hotel was extremely affordable and was very clean and new and nice. Now make sure that if you need a refrigerator and or microwave that you are checking with rooms or choosing because they all do not have a refrigerator in them. I believe you need the deluxe rooms to make sure they have a refrigerator in them I might be incorrect though
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酒店回复: Chris, thank you for sharing your feedback. We are glad to learn that you found our hotel affordable, clean, and fresh. Your insights about the room amenities are beneficial and will surely help future guests in their booking choices. For any specific requirements such as a refrigerator or a microwave, our team is always ready to assist to ensure everyone's stay is as comfortable as possible. Once again, thank you, and we hope to see you again soon.
1.0分
家庭亲子
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Dirty Dirty Dirty!
Didn’t changed the SOILED sheets or bedspread. Hair in the showers (3 different rooms). Something strange (bodily fluids) on the chair. Did not vacuum. Food on the floor and FINGERNAILS as well!
Just gross!
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酒店回复: Thank you for bringing these concerns to our attention. We're truly sorry to hear your stay was not as expected. What you described is not up to our usual standards and we take your feedback very seriously. Please know that your comments have been shared with our team to ensure we address these issues and improve the quality of our service moving forward.
1.0分
其他
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I was so disappointed in this hotel. I’ve stayed here numerous of times . This stay was terrible . I had a big cockroach dead on the floor , the housekeeper supplies were still in the restroom. I would like to speak to someone about this matter ASAP !!
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酒店回复: Thank you for bringing this to our attention. We’re very sorry your recent stay didn’t meet expectations, especially given your history of visiting us. Your comments have been shared with our management team for immediate review so we can address the issues you described. We appreciate you letting us know and will use your feedback to improve future experiences.
4.0分
其他
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Beautiful location and hotel. The staff is nice but front office doesn’t always answer or be at the front desk. Secondly, the coffee situation there is not very good.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the hotel’s setting and found our team members friendly. We’re sorry that your experience at the front desk and with coffee service didn’t fully meet expectations, and we’ll be reviewing your comments to make improvements. Your input helps us enhance future stays.
4.0分
其他
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The beds were very uncomfortable and the toilets were the size built for elementary schools. Really should consider the fact that Grown Up people come to these hotels. Your staff could not have been better if they were “Ritz Trained”.
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酒店回复: Hi Mike, thank you for sharing your thoughts. We’re sorry to hear the room features weren’t as comfortable as you hoped, but it’s great to know our team made such a positive impression. Your feedback will be shared with our management team as we continue to make improvements.
3.0分
其他
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The front desk service was subpar with the person at the front desk not asking for our name at check in but rather immediately telling us no rooms were available. The room was clean visually but had a slight musky smell. The breakfast was great. The lobby was adequate.
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酒店回复: Anjelia, thank you for sharing your feedback. The team is glad you appreciated the breakfast and found your room clean. Your comments regarding your arrival and room experience have been noted and will be reviewed with the appropriate colleagues.
服务差，不打扫房间
我们到达时，那里没有电，他们从来没有做过客房清洁工作，尽管我们询问了接待处，但他们告诉我们经理不在，而且他们没有多余的干净毛巾。
房间很干净，床很舒服，工作人员也很友好。
完全隐私
好服务
Did not eat breakfast as it's not included but it is an option and they did smell good whenever I was trying to leave. I was in a huge hurry the hotel was extremely affordable and was very clean and new and nice. Now make sure that if you need a refrigerator and or microwave that you are checking with rooms or choosing because they all do not have a refrigerator in them. I believe you need the deluxe rooms to make sure they have a refrigerator in them I might be incorrect though
Dirty Dirty Dirty!
Didn’t changed the SOILED sheets or bedspread. Hair in the showers (3 different rooms). Something strange (bodily fluids) on the chair. Did not vacuum. Food on the floor and FINGERNAILS as well!
Just gross!
I was so disappointed in this hotel. I’ve stayed here numerous of times . This stay was terrible . I had a big cockroach dead on the floor , the housekeeper supplies were still in the restroom. I would like to speak to someone about this matter ASAP !!
Beautiful location and hotel. The staff is nice but front office doesn’t always answer or be at the front desk. Secondly, the coffee situation there is not very good.
The beds were very uncomfortable and the toilets were the size built for elementary schools. Really should consider the fact that Grown Up people come to these hotels. Your staff could not have been better if they were “Ritz Trained”.
The front desk service was subpar with the person at the front desk not asking for our name at check in but rather immediately telling us no rooms were available. The room was clean visually but had a slight musky smell. The breakfast was great. The lobby was adequate.