酒店回复: Hello Misty,I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, we conducted a thorough investigation to identify the root cause of the issue. I personally convened a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.We genuinely appreciate your patience and understanding
4.0分
其他
原文
翻译提供方：Google
前台人员很棒。维护和早餐不足。他们也应该使用合格的电梯维修服务。不会再来了。
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酒店回复: I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, we conducted a thorough investigation to identify the root cause of the issue. I personally convened a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.We genuinely appreciate your patience and understanding
2.0分
家庭亲子
原文
翻译提供方：Google
淋浴水最多是温的。这是晚上和早上的情况。而且浴室里有一股难闻的味道
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酒店回复: I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, we conducted a thorough investigation to identify the root cause of the issue. I personally convened a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.We genuinely appreciate your patience and understanding
4.0分
其他
原文
翻译提供方：Google
失望
这次住宿本应包含免费热早餐，但没有提供。
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酒店回复: I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, we conducted a thorough investigation to identify the root cause of the issue. I personally convened a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.We genuinely appreciate your patience and understanding
4.0分
其他
原文
翻译提供方：Google
刚入住，走廊里就有一股像猫砂的味道。
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酒店回复: On behalf of the entire team at Hampton Inn Monroe, MI, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit. We truly appreciate your business and the trust you placed in us to provide you with a comfortable and enjoyable stay.
5.0分
商务出差
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Great hotel, lady at front desk is always very polite and accommodating. Pool is relaxing, breakfast is fresh, Suite Shoppe in lobby is convenient. Wish they had a hot tub. Fine dining in walking distance but also fast food options as well.
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酒店回复: Dear guest,On behalf of the entire team at Hampton Inn Monroe, MI, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit. We truly appreciate your business and the trust you placed in us to provide you with a comfortable and enjoyable stay.
5.0分
其他
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Wonderful stay!
Wonderful stay! I was in a boot and on a knee scooter and the hotel was super accomodating. I was put in a handicapped room but the extra mile was being put at the end of the hall next to the side door so I could get in and out easiest and closest to my car! The rooms were super clean and smelled great. Ive worked fot hotel chains and this hotel is a solid 9/10 in my book. Only 9 because the breakfast was only ok. Pet fruendly so our beautiful juniper got to join us, they even provide doggy bags and a designated potty spot at the hotel. Even juniper says the bed was super comfy. Thank you Hampton Inn!!!
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酒店回复: Dear guest,On behalf of the entire team at Hampton Inn Monroe, MI, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit. We truly appreciate your business and the trust you placed in us to provide you with a comfortable and enjoyable stay.
2.0分
其他
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Would not stay again.
I arrived at 3pm, check-in was at 2. I was told my room wasn't ready and i would have to wait. Eventually someone stepped in and told the agent to reassign someone elses room. The agent did not seem knowledgeable in her job. Also, we went to the pool and while swimming someone shut the lights off. There was some light coming in through the windows, but it was dark. Being a previous Hampton Inn AGM, I know the standards expected.
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酒店回复: I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion. Following your feedback, we conducted a investigation to identify the root cause of the issue. I had a team meeting to address the concerns raised and to implement immediate corrective measures to prevent similar incidents from occurring in the future. Rest assured, we take your feedback seriously and are committed to continuously improving our services.
3.0分
情侣出游
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Staff were great! The lady that helps with breakfast was awesome! The reason it gave the other parts a lower score was the condition of the inside. Very run down, wall paper in hallways taped to the wall and comforters on the beds were very worn! Had stayed at other Hampton Inns and they were wonderful so I was definitely disappointed to see the condition of the interior.
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酒店回复: I am writing to extend our sincerest apologies for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are paramount to us, and we deeply regret that we fell short of meeting your expectations on this occasion.Due to hotel being under construction, we are updating with new layout of Hilton required compliance.
5.0分
情侣出游
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Very friendly front desk staff at check in. Room was clean and well stocked. Not able to close the black out curtains so had to have parking lot lights shining in all night and no sense of privacy because I could stand at my car and see in my second floor window. Other than the curtains it was a nice facility. Nice breakfast area well stocked.
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酒店回复: Dear guest,On behalf of the entire team at Hampton Inn Monroe, MI, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit. We truly appreciate your business and the trust you placed in us to provide you with a comfortable and enjoyable stay.
我可以听到我们旁边和头顶上每个房间里发生的一切。我们只拿到了 1/3 卷卫生纸。
前台人员很棒。维护和早餐不足。他们也应该使用合格的电梯维修服务。不会再来了。
淋浴水最多是温的。这是晚上和早上的情况。而且浴室里有一股难闻的味道
失望
这次住宿本应包含免费热早餐，但没有提供。
刚入住，走廊里就有一股像猫砂的味道。
Great hotel, lady at front desk is always very polite and accommodating. Pool is relaxing, breakfast is fresh, Suite Shoppe in lobby is convenient. Wish they had a hot tub. Fine dining in walking distance but also fast food options as well.
Wonderful stay!
Wonderful stay! I was in a boot and on a knee scooter and the hotel was super accomodating. I was put in a handicapped room but the extra mile was being put at the end of the hall next to the side door so I could get in and out easiest and closest to my car! The rooms were super clean and smelled great. Ive worked fot hotel chains and this hotel is a solid 9/10 in my book. Only 9 because the breakfast was only ok. Pet fruendly so our beautiful juniper got to join us, they even provide doggy bags and a designated potty spot at the hotel. Even juniper says the bed was super comfy. Thank you Hampton Inn!!!
Would not stay again.
I arrived at 3pm, check-in was at 2. I was told my room wasn't ready and i would have to wait. Eventually someone stepped in and told the agent to reassign someone elses room. The agent did not seem knowledgeable in her job. Also, we went to the pool and while swimming someone shut the lights off. There was some light coming in through the windows, but it was dark. Being a previous Hampton Inn AGM, I know the standards expected.
Staff were great! The lady that helps with breakfast was awesome! The reason it gave the other parts a lower score was the condition of the inside. Very run down, wall paper in hallways taped to the wall and comforters on the beds were very worn! Had stayed at other Hampton Inns and they were wonderful so I was definitely disappointed to see the condition of the interior.
Very friendly front desk staff at check in. Room was clean and well stocked. Not able to close the black out curtains so had to have parking lot lights shining in all night and no sense of privacy because I could stand at my car and see in my second floor window. Other than the curtains it was a nice facility. Nice breakfast area well stocked.