我们到达并办理了入住手续，但没有收到希尔顿荣誉会员的免费饮用水。到达房间时，浴室在我们到达前没有打扫过。浴缸里有头发，浴缸周围也有污垢。我试图打电话给前台，但没人接电话，所以我只好走下去。电梯运行非常慢，所以我等了5分钟后就走楼梯了。工作人员说他们会将我的每晚费用降至165.00，并给我提供了清洁湿巾。我的包里有清洁湿巾，所以我拒绝了他们的。我的卡仍然被收取了全额费用，因为今天早上我离开时前台没有人，而且我已经等了电梯，没有时间再等了。

臭虫

抵达后，我们入住了我们的房间，经检查发现有臭虫的踪迹。我去总台告知了他们这个问题，服务员并不关心，只是给了我们另一层楼的另一个房间。到达那个房间后，经过再次检查，我发现比第一个房间有更多的臭虫证据。服务员没有道歉，说他们没有其他房间。我告诉她我们想退房并获得全额退款。她说我们会被收取第一晚的费用。我要求与经理谈话，她说没有值班经理。她告诉我我需要第二天打电话和经理谈谈。我们最后睡在我姐姐的沙发上。第二天我回到酒店，与助理经理交谈，他说害虫检查员刚刚去过那里，但没有发现臭虫的证据。我真傻，我应该拍张照片。这位漠不关心的经理再次没有道歉，但他告诉我我会得到全额退款。所以，我们从中吸取的教训是，价格较高的酒店并不能保证清洁或礼貌。

Please get taller toilets

The breakfast was great. My only thing that I think would help many people if once you do your next remodel you would put in toilets that aren’t so low. It’s very difficult for older people with back and joint issues to get up and down from one that is meant for children.

Enjoyed

It was great. The room was spacious. The beds were low enough to set on and not have your feet a foot from the floor. The tub wall was low enough to step over and feel safe. The staff was very attentive. Recommendations for dinner and they had several. Breakfast - was hoping for just scrambled eggs, however the egg and cheese were ok. They had quite a few in the serving area and they were starting to dry a little. Still good. It was a great stay.

Only one bath towel in the room. When we asked for another, we were told that they were in the dryer. Later told that other rooms were “hoarding” towels. Manager stated he was too busy to bring us a towel from the pool area.