We were stuck in traffic due to construction and needed a place to stay. The room was filthy. Loose faucet. Smoke detector went off several times and after several people coming into our room they FINALLY replaced it. Husband just told me, a month later, he saw a cockroach too. I couldn't sleep and stayed in my clothes. DO NOT STAY HERE. Go to the Holiday Inn Express instead!!! I MAY CALL THE HEALTH DEPARTMENT BUT DO THEY EVEN CARE?! Thinking no.
展开
酒店回复: Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we are taking your concerns seriously and will address them promptly to ensure a better experience for our future guests. Your comfort and satisfaction are our top priorities. Please visit us again. Sincerely, Hotel Manager
4.0分
独自旅行
展开
I didn’t think it was so bad. AC worked, bed was okay. Room was clean. No bugs. Check in was easy. My only beef was that they charged me $100 extra to check in, which is supposed to be refunded. They won’t answer their phone. *********** charged me twice for the room, but one charge disappeared (the money just didn’t reappear), but that’s not Quality Inn’s fault. You park right outside your room. I knew I had neighbors, but I couldn’t hear them at all (Thursday night). I checked out too early to see the breakfast. Close to several restaurants. Pool and wifi. Overpriced for a motel, but still a decent place.
展开
酒店回复: Dear TennesseePostcard, Thank you for your detailed feedback! We're glad you found the room clean, quiet, and comfortable, and appreciated the easy check-in and convenient location. We apologize for the billing concern We’re reviewing your feedback with our team to investigate and make improvements. Thank you for bringing it to our attention. Sincerely, Hotel Manager
1.0分
独自旅行
展开
This place was in desperate need of remodeling. Mold in the bathroom and very dated. Grossly overpriced for the type of property. Breakfast was yogourt and stale muffins. Invoice said Quality Inn but our GPS called it Comfort Inn and all the outdoor signage said the same.
展开
酒店回复: Dear Guest, We're sorry to hear about your disappointing experience. Your feedback regarding the need for remodeling, cleanliness, breakfast, and signage will be shared with our team for improvements. We apologize for any confusion with the hotel's name and signage. Your comments are valuable, and we hope to have the opportunity to exceed your expectations in the future. Sincerely, Hotel Manager
1.0分
商务出差
展开
I spent $125 for a one night stay. At best, this hotel should cost $50-60 per night. It was dirty - clothes left on the bed and in the corner, trash on floor, bugs flying around, a dead bug under the pillows, stained sheets/duvet, stained carpet, dirty shower, and a broken iron. There were also multiple gaps in the door so light and bugs could easily enter. Because I arrived after midnight and had to get up early to hit the road, I submitted this list to the front desk as I was checking out. They said they couldn't do anything because I hadn't complained 'last night'. Of course, I didn't check in until 12:30am... I needed sleep! Knowing what I know now... I would have risked my life and driven further to stay at a nicer hotel.
展开
酒店回复: Dear Guest, I am distressed to see your comments. My apologies for all the bad experience you had. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager
2.0分
商务出差
展开
This hotel is filthy, nasty, and way overpriced. Hasn’t been updated in years. Carpet is moldy and smells. Nothing looks like it’s been cleaned recently. TV didn’t work in the first room they assigned me. Night clerk was very rude and condescending. Not a people person. Make sure to look for other options.
展开
酒店回复: Dear Guest, We're truly sorry to hear about the unsatisfactory experience you had during your stay. We apologize for the cleanliness issues you encountered and for the lack of updates. Your feedback is concerning, and we're actively addressing these concerns to ensure a better experience for our guests. We also apologize for the inconvenience with the TV and for the behavior of the night clerk. Your comments are valuable, and we're taking them seriously. Thank you for bringing these matters to our attention. We apologize for any inconvenience you faced and hope you might consider giving us another chance in the future. Sincerely, Hotel Manager
1.0分
家庭亲子
展开
We stopped on June 16, 2023 to see if they had a room. We should have known when we pulled into the parking lot-very unkept appearance, We got a room on the second floor (no elevators). Rooms could definitely use an upgrade. Got in bed-and you guessed it - BED Bugs. My husband went down to the office, waited until he could talk to who he assumed was the manager. He got very confrontational, would not refund us our money. Wanted my husband to go back up the the room with him & Show him the bed bugs-Really!!! Stay away from this place. It is a dump!!!
展开
酒店回复: Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again. Sincerely, Hotel Manager
1.0分
其他
展开
Found out when reviewing my credit card, we got charged $25 for sheets that the housekeeper claimed were missing. Total lie. Tried to dispute it, but the owner would never call back. These people are crooks.
展开
酒店回复: Dear Guest, Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future! Sincerely, Hotel Manager.
4.0分
家庭亲子
展开
The Staff was Outstanding!!! Very friendly and Knowledgeable!! The Front Desk manager was so friendly and helpful. He gave suggestions of things to do in area and was so helpful!!! The handicap room was so accessible and the beds were so comfortable.We got a great nights sleep. Room was a bit dated but it was a room to rest and sleep in. It was clean and comfortable.
展开
酒店回复: Dear Guest, Thank you for your review! We are delighted to hear that you enjoyed your stay and that our staff was so helpful and friendly. We strive to provide comfortable and accessible accommodations for all of our guests and we're glad that you felt that your room was comfortable and clean. We are thankful for your kind words and look forward to welcoming you again in the future. Sincerely Hotel Manager
1.0分
情侣出游
展开
Bathroom floor had muddy footprints. Tub was dirty and still wet. It was like someone took a shower and had just left. We asked for another room. It was a little better. But ....the smell of mold and mildew was strong. Ready to go and sleep in my car which is 100% cleaner.
展开
酒店回复: Dear Shawn-Marie, I am sorry to learn about all the inconvenience you had during the stay.My sincere apologies. We care about your experience. Your comments are important for us. The problem areas will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Truly Yours, Hotel Manager.
价格太贵，酒店很一般，中国的120，那个要800
We were stuck in traffic due to construction and needed a place to stay. The room was filthy. Loose faucet. Smoke detector went off several times and after several people coming into our room they FINALLY replaced it. Husband just told me, a month later, he saw a cockroach too. I couldn't sleep and stayed in my clothes. DO NOT STAY HERE. Go to the Holiday Inn Express instead!!! I MAY CALL THE HEALTH DEPARTMENT BUT DO THEY EVEN CARE?! Thinking no.
I didn’t think it was so bad. AC worked, bed was okay. Room was clean. No bugs. Check in was easy. My only beef was that they charged me $100 extra to check in, which is supposed to be refunded. They won’t answer their phone. *********** charged me twice for the room, but one charge disappeared (the money just didn’t reappear), but that’s not Quality Inn’s fault. You park right outside your room. I knew I had neighbors, but I couldn’t hear them at all (Thursday night). I checked out too early to see the breakfast. Close to several restaurants. Pool and wifi. Overpriced for a motel, but still a decent place.
This place was in desperate need of remodeling. Mold in the bathroom and very dated. Grossly overpriced for the type of property. Breakfast was yogourt and stale muffins. Invoice said Quality Inn but our GPS called it Comfort Inn and all the outdoor signage said the same.
I spent $125 for a one night stay. At best, this hotel should cost $50-60 per night. It was dirty - clothes left on the bed and in the corner, trash on floor, bugs flying around, a dead bug under the pillows, stained sheets/duvet, stained carpet, dirty shower, and a broken iron. There were also multiple gaps in the door so light and bugs could easily enter. Because I arrived after midnight and had to get up early to hit the road, I submitted this list to the front desk as I was checking out. They said they couldn't do anything because I hadn't complained 'last night'. Of course, I didn't check in until 12:30am... I needed sleep! Knowing what I know now... I would have risked my life and driven further to stay at a nicer hotel.
This hotel is filthy, nasty, and way overpriced. Hasn’t been updated in years. Carpet is moldy and smells. Nothing looks like it’s been cleaned recently. TV didn’t work in the first room they assigned me. Night clerk was very rude and condescending. Not a people person. Make sure to look for other options.
We stopped on June 16, 2023 to see if they had a room. We should have known when we pulled into the parking lot-very unkept appearance, We got a room on the second floor (no elevators). Rooms could definitely use an upgrade. Got in bed-and you guessed it - BED Bugs. My husband went down to the office, waited until he could talk to who he assumed was the manager. He got very confrontational, would not refund us our money. Wanted my husband to go back up the the room with him & Show him the bed bugs-Really!!! Stay away from this place. It is a dump!!!
Found out when reviewing my credit card, we got charged $25 for sheets that the housekeeper claimed were missing. Total lie. Tried to dispute it, but the owner would never call back. These people are crooks.
The Staff was Outstanding!!! Very friendly and Knowledgeable!! The Front Desk manager was so friendly and helpful. He gave suggestions of things to do in area and was so helpful!!! The handicap room was so accessible and the beds were so comfortable.We got a great nights sleep. Room was a bit dated but it was a room to rest and sleep in. It was clean and comfortable.
Bathroom floor had muddy footprints. Tub was dirty and still wet. It was like someone took a shower and had just left. We asked for another room. It was a little better. But ....the smell of mold and mildew was strong. Ready to go and sleep in my car which is 100% cleaner.