酒店回复: Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled that you were able to find a room and that everything from our pet-friendly policy to the breakfast selection and room comfort met — or even exceeded — your expectations.Our team works hard to create a welcoming, clean, and accommodating environment for all our guests (including the four-legged ones!), so it’s incredibly rewarding to hear feedback like yours. We're so glad your stay was a positive one and truly appreciate your recommendation.We hope to welcome you and your dogs back the next time you're in the Charlotte area!

酒店回复: We are truly sorry to hear about the difficulties you faced upon arrival, and we deeply regret the frustration and inconvenience this caused—especially at such a late hour. This is certainly not the experience we aim to provide, and we understand how upsetting it must have been to deal with a reservation issue after a long day of travel. While third-party booking complications can sometimes occur, it’s our responsibility to ensure all guests feel supported and cared for, and we sincerely apologize if that was not the case. We appreciate you bringing this to our attention and would welcome the opportunity to speak with you directly to make things right.

酒店回复: Thank you so much for the perfect 10/10! We’re delighted to hear you enjoyed the spacious, clean rooms and had a great night’s sleep. It means a lot that you were so satisfied with your stay, and we can’t wait to welcome you back again soon!

酒店回复: Thank you for sharing your experience. We’re sorry to hear about the dust in your room and the issue with towels—this is not the standard we aim to provide. We appreciate your feedback and will address these concerns with our team to ensure better service going forward. Please feel free to reach out to us directly if you’d like to discuss this further. We hope to have the opportunity to make your next stay more comfortable.

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience with us. Please accept our sincere apologies for the unpleasant odor in the room and the condition of the pull-out sofa bed. This is certainly not the standard we aim to uphold, and your comments have been shared with our housekeeping and maintenance teams to ensure this is addressed immediately.We understand how important a clean and comfortable environment is, and we're disappointed we fell short during your stay. If you're open to it, we would appreciate the opportunity to make things right. Please feel free to contact us directly so we can discuss this further.Thank you again for your feedback—it helps us improve.

酒店回复: We’re truly sorry to hear about your recent experience and appreciate you bringing these concerns to our attention. What you described is far from the standard we strive to uphold, and we sincerely apologize for the inconvenience and discomfort this caused. We would be grateful for the opportunity to make this right—please don’t hesitate to reach out to us directly so we can address your concerns more personally. Your feedback is important, and we’re committed to improving.

酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed the hotel and found most of our staff friendly. However, we’re very sorry to learn about the negative interaction you and your mom had when asking for the bill. This is certainly not the level of service we strive to provide. We appreciate your feedback and will address this with our team to ensure it doesn’t happen again. We hope to have the opportunity to welcome you back and provide a flawless stay.

酒店回复: Thank you so much for the amazing 10/10 review! We’re thrilled to hear that our cleanliness and staff made such a positive impression, especially with your extensive travel experience. It means a lot to us that you consider our hotel a wonderful place. We can’t wait to welcome you back whenever you’re in the area!

酒店回复: Thank you so much for the perfect 10/10 review!We’re thrilled to hear that you had such a great experience. Your support means the world to us, and we look forward to serving you again soon!