The room was not cleaned very well but I could overlook that. I am a 70 year old grandmother and took a great deal of time selecting this location for my family’s Christmas gift. I made plans for my son and his 3 children for Saturday evening and Sunday was pool day. We had a wonderful breakfast and dressed for the pool only to discover that the pool was closed. We had no notification and the children were in tears. It ruined the whole experience for me and I was very disappointed. No compensation offered. The holiday experience was heartbreaking. I feel that I should be compensated in some way.
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酒店回复: We’re very sorry for the inconvenience caused by the pool closure. A sink broke and left glass throughout the area, and we didn’t want to risk anyone getting hurt, so we made the difficult decision to close the pool until it was properly cleaned. Since your stay was prepaid through *******, we’re unable to provide compensation, but we can offer Hilton Honors points as a gesture of apology. We sincerely regret that this affected your visit.
5.0分
其他
Bed was comfortable, staff very helpful, full size refrigerator/freezer was a big plus. Room was clean and spacious, heating system very consistent.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your review. I am delighted to hear that you enjoyed your experience.We strive to provide every guest with a clean and comfortable "home away from home," and we hope to have the pleasure of welcoming you back should your travels bring you to the area again.
5.0分
家庭亲子
The room was spotless with a nice view, the amenities were perfect, the place was everything we needed.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your positive review. We are delighted to hear that you enjoyed your experience.Our aim is to provide every guest with a clean and comfortable "home away from home." We hope to have the pleasure of welcoming you back should your travels bring you to the area again.
5.0分
其他
Amazing staff upon check in. We try to always stay at Home2 suites as they are very kid friendly!
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酒店回复: Thank you for choosing to stay with us and for taking the time to provide your feedback. We sincerely appreciate your patronage and hope that, when you are next in the area, you will once again allow us the pleasure of hosting you.
1.0分
其他
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We paid 1200 dollars to live in a hotel for a week with cockroaches. Not knowing they were in there until they ran across the tv and my husband had to kill them on the last day of our trip. We feel so gross and should not have to pay that amount of money to itch and live with roaches in your hotel room. We were there for a whole week for our daughter’s wedding and were scared we brought them back to Arizona in our suitcases. I have since thrown them out and refused to take them into our house so the $1200 stay and $509 for luggage is just unacceptable
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酒店回复: Thank you for choosing to stay with us. I would like to address the feedback you provided regarding pest concerns. We take all pest-related matters very seriously.Upon your departure, at approximately 12:30 PM after a granted late checkout, you first brought to our attention an issue regarding cockroaches and asking for a refund. During your stay, housekeeping services were provided on three separate occasions without any mention of pest issues. Additionally, you made purchases at the front desk on three different days, and no concerns were raised then either. Our property is consistently at full occupancy, and we rarely encounter pest issues, a fact we take great pride in. The current guest in the same room has also confirmed that they have not observed any bugs.Despite this, upon learning of your concerns, we immediately contacted our pest control company on Sunday for an emergency inspection and treatment, if necessary. They were also surprised as such issues are uncharacteristic of our establishment. The inspection of Room 222, encompassing the kitchen, living spaces, and all other areas, yielded negative findings for the sighted insect, with the technician confirming no cockroaches were seen whatsoever. A copy of this report is provided below.This is the report for room 222.The inspection was performed on room 222 of the kitchen, living spaces and all other areas. Negative findings for the sighted insect. No cockroaches seen whatsoever, per the technician.If you need anything else, please let us know.---THANK YOU-Dave, and Your All Pest Proz TeamI hope this puts your mind at ease that if a bug was found that it was not a cockroach or something that was not in the room prior, and could have been carried in from outside. Thank you and I hope you have a great day!
4.0分
情侣出游
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King suite nice for a 10 day stay, spacious. Convenient laundry facilities. Pool wasn’t heated so only in it for a few minutes.Breakfast selections changed daily with a wide variety of choices. Coffee & teas available all day.
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酒店回复: Thank you for your feedback! We do maintain our pool temperature at 83 degrees in accordance with New York State health regulations. We’re delighted to hear you enjoyed our variety of breakfast options. We look forward to welcoming you back soon!
5.0分
其他
Very nice room. Cant wait to stay again . I would strongly recommend. Breakfast could use improvement
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酒店回复: We really appreciate your wonderful review! It means a lot to us that you enjoyed your experience. We take all feedback seriously and have been exploring some new breakfast options — we’d love for you to come back and give us a second try. Hope to see you again soon!
5.0分
其他
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Pleasant staff and good accommodations
Because the weather during part of our stay was horribly cold we spent a lot of time inside. We were a large group with mobility challenged individuals. The staff was very accommodating and kind. The rooms were comfortable. We would come here again.
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酒店回复: Hi Corrine,Sorry to hear the weather wasn’t great during your stay. I hope everything else went well! Glad our staff was friendly and took good care of you. Hope to see you again soon!
5.0分
家庭亲子
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Everything was great from the room to the breakfast and staff especially the young man at the desk when my grand daughter and I arrived his name is Keshang he was exceptionally good he was very very attentive to us and was ready to help make our stay better in any way he could give that man a raise !! All in all our experience was exceptional we will definitely be back !
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酒店回复: We’re thrilled to hear that you enjoyed breakfast and had such a positive experience with our wonderful staff. Keshang is truly amazing, and we’re incredibly lucky to have him as part of our team. I’m so glad to hear that he went above and beyond to make your stay both comfortable and memorable. We'd love to welcome you back next time you're in the area!
房间还不错，干净卫生
The room was not cleaned very well but I could overlook that. I am a 70 year old grandmother and took a great deal of time selecting this location for my family’s Christmas gift. I made plans for my son and his 3 children for Saturday evening and Sunday was pool day. We had a wonderful breakfast and dressed for the pool only to discover that the pool was closed. We had no notification and the children were in tears. It ruined the whole experience for me and I was very disappointed. No compensation offered. The holiday experience was heartbreaking. I feel that I should be compensated in some way.
Bed was comfortable, staff very helpful, full size refrigerator/freezer was a big plus. Room was clean and spacious, heating system very consistent.
The room was spotless with a nice view, the amenities were perfect, the place was everything we needed.
Amazing staff upon check in. We try to always stay at Home2 suites as they are very kid friendly!
We paid 1200 dollars to live in a hotel for a week with cockroaches. Not knowing they were in there until they ran across the tv and my husband had to kill them on the last day of our trip. We feel so gross and should not have to pay that amount of money to itch and live with roaches in your hotel room. We were there for a whole week for our daughter’s wedding and were scared we brought them back to Arizona in our suitcases. I have since thrown them out and refused to take them into our house so the $1200 stay and $509 for luggage is just unacceptable
King suite nice for a 10 day stay, spacious. Convenient laundry facilities. Pool wasn’t heated so only in it for a few minutes.Breakfast selections changed daily with a wide variety of choices. Coffee & teas available all day.
Very nice room. Cant wait to stay again . I would strongly recommend. Breakfast could use improvement
Pleasant staff and good accommodations
Because the weather during part of our stay was horribly cold we spent a lot of time inside. We were a large group with mobility challenged individuals. The staff was very accommodating and kind. The rooms were comfortable. We would come here again.
Everything was great from the room to the breakfast and staff especially the young man at the desk when my grand daughter and I arrived his name is Keshang he was exceptionally good he was very very attentive to us and was ready to help make our stay better in any way he could give that man a raise !! All in all our experience was exceptional we will definitely be back !