酒店回复: Thank you for staying with us, we appreciate your feedback. We are thrilled you enjoyed the lobby bar and breakfast. Please consider us again!
2.0分
商务出差
原文
翻译提供方：Google
整晚施工噪音很大；他们应该把我安排到高一点的楼层，这样可以避开噪音。
咖啡机坏了
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酒店回复: Hello Elle, thank you for your feedback and for bringing these concerns to our attention. We're very sorry about the overnight construction noise and the issue with the coffee machine, as neither reflects the restful experience we aim to provide. Your comments have been shared with our team to help improve future stays.
2.0分
其他
原文
翻译提供方：Google
作为希尔顿奖励会员，我们看到的停车场景色非常糟糕。毁了我们的住宿体验
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酒店回复: Svetlana, thank you for sharing your experience with us and for being a Hilton member. Your comments regarding the view are noted. Though we are disappointed the view was not to your liking, I am glad our team was able to accommodate you with a complimentary upgrade. We hope the view does not prevent you from staying here again.
4.0分
家庭亲子
原文
翻译提供方：Google
很棒的地方
酒店回复: Gracias por su respuesta. Hasta la proxima!
5.0分
商务出差
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Very pleasant. I have a disability and the ADA room was perfect. I appreciated the low beds. Friendly staff. Really nice common spaces. Excellent dining options.
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酒店回复: lana, we’re delighted you loved your experience at The Fort Sutter Hotel. It’s wonderful to know the accessible accommodations and welcoming team members made your stay comfortable. Thank you for highlighting the inviting shared areas and on-site dining. We hope to welcome you again soon.
3.0分
朋友出游
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Check in was at 3pm. We waited in the lobby for 2 hours until our room was ready. When we got to our room, it was a King Size bed for 3 adults. We had to be moved and we were late to our concert which was the purpose of our stay.
The bar staff and servers were stellar as was Javay on of the employees at the check in desk. They were all explemerary.
The price of the room combined with all of the inconveniences ensure we will not stay here again.
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酒店回复: Ciara, thank you for sharing your feedback. The comments about the arrival process and room accommodations have been noted. It is appreciated that you recognized the efforts of the bar team and Javay at reception, and your kind words will be shared with them. Your perspective on value and your overall experience will be kept in mind moving forward.
2.0分
家庭亲子
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It was one of the worst check in procedures I’ve ever experienced. The person who was checking us in was very rude during the process of checking in. Also, the room that we had reserved was not ready because it had not been cleaned yet. Even though we had a 3:00 pm check in and didn’t arrive until 4:45 pm.
Unfortunately, I cannot recommend this hotel to anyone based on the rude employee that checked us in and the fact that the room I had reserved was not cleaned prior to my arrival.
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酒店回复: Debbie, thank you for sharing your experience. The team aims to provide attentive service to all guests, and these comments will be taken into consideration to help improve future interactions. Your feedback regarding the room not being available as expected is appreciated and will be reviewed internally.
3.0分
情侣出游
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Property was ok. We had room from Thursday- Monday it was cleaned one night, Thursday only. Rest of the stay we never got any room cleaning, towels or room cleaning at all. The shower gel/soap was empty yesterday am shower in the am. We talked to the cleaning staff and said we would be out of the room for the day at 10:30 am. Terrible service for the price of the stay
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酒店回复: Jeffrey, thank you for taking the time to share your feedback. Your comments regarding the daily service of your room have been noted, our housekeeping team is monitoring this closely. We extend our apologies for lack of cleaning. The input is valuable to the team, and every effort is made to ensure great experience for future guests.
设施：备品不错，malin goetz是我很喜欢的牌子。沐浴露是朗姆酒的味道。
卫生：很干净
服务：很不错 晚上很晚了 楼下还有night cookie和饮品。
房间里的设施不够齐全，根本无法让新鲜空气进入房间。以这个价格，你会认为每个房间都会有。每个房间都有自己的微波炉，而不是大堂里的微波炉，所有客人都必须共用
在萨克拉门托市中心的美好住宿体验
在萨克拉门托的商务旅行中，这是一个很棒的发现。非常干净，配备现代化设施。床垫比我喜欢的略硬一些，但这只是个人喜好。大堂酒吧也是享用饮品和早餐的好地方。
整晚施工噪音很大；他们应该把我安排到高一点的楼层，这样可以避开噪音。
咖啡机坏了
作为希尔顿奖励会员，我们看到的停车场景色非常糟糕。毁了我们的住宿体验
很棒的地方
Very pleasant. I have a disability and the ADA room was perfect. I appreciated the low beds. Friendly staff. Really nice common spaces. Excellent dining options.
Check in was at 3pm. We waited in the lobby for 2 hours until our room was ready. When we got to our room, it was a King Size bed for 3 adults. We had to be moved and we were late to our concert which was the purpose of our stay.
The bar staff and servers were stellar as was Javay on of the employees at the check in desk. They were all explemerary.
The price of the room combined with all of the inconveniences ensure we will not stay here again.
It was one of the worst check in procedures I’ve ever experienced. The person who was checking us in was very rude during the process of checking in. Also, the room that we had reserved was not ready because it had not been cleaned yet. Even though we had a 3:00 pm check in and didn’t arrive until 4:45 pm.
Unfortunately, I cannot recommend this hotel to anyone based on the rude employee that checked us in and the fact that the room I had reserved was not cleaned prior to my arrival.
Property was ok. We had room from Thursday- Monday it was cleaned one night, Thursday only. Rest of the stay we never got any room cleaning, towels or room cleaning at all. The shower gel/soap was empty yesterday am shower in the am. We talked to the cleaning staff and said we would be out of the room for the day at 10:30 am. Terrible service for the price of the stay