酒店回复: We sincerely apologize for the challenges you faced during your recent stay. It is extremely concerning to hear about the noise disturbance from the room above, especially during the late hours, as well as the unsettling fire alarm incident. We understand how frustrating it must have been to deal with these disruptions after a long journey, especially when rest was a priority for you.Additionally, we regret that the quality of the pillows did not meet your expectations and contributed to a less than restful experience. We appreciate your feedback and will review the comfort of the bedding to ensure it better suits our guests in the future.Your safety and comfort are of utmost importance to us, and we are truly sorry that you had to endure this experience. We can understand how this impacted your travel, and we will certainly address these concerns with the team to avoid similar issues for future guests.Thank you for taking the time to share your experience, and we hope you’ll consider giving us another opportunity to provide you with the restful experience you deserve in the future.
3.0分
家庭亲子
原文
翻译提供方：Google
办理入住时只有一名值班人员，她必须四处奔波照顾所有顾客。
万豪酒店的淋浴水压很低，浴室缺少洗漱用品。
客房服务开始提早叫醒我们退房。
上午 11 点前有人敲门三次
退房时间以前是中午，为什么这个地方要你在上午 11 点前离开？
自 1998 年以来一直是万豪会员，在此期间，服务和质量有所下降。
展开
酒店回复: Thank you for sharing your feedback. We are sorry to hear that your recent stay didn’t meet the standards you’ve come to expect from Marriott over the years. Please accept our sincerest apologies for the inconvenience you faced during check-in and with the shower pressure, as well as the lack of toiletries in the bathroom. Your comfort is our priority, and it is clear we fell short in several areas.Additionally, we understand how disruptive it can be to be woken up early by our housekeeping staff, and we deeply regret the early check-out notifications you received. We will ensure that our staff follows proper protocol to avoid such interruptions in the future.As a valued Marriott member, your feedback is extremely important to us. We will take your comments into account to improve our services and maintain the high standards that you have come to expect. We would love to have the opportunity to welcome you back in the future for a more pleasant experience.
酒店回复: Thank you for sharing your experience with us. We’re sorry to hear that your room did not meet the high standards we strive to provide, especially on Christmas night. Your feedback regarding the bed height, bathroom faucet, and lack of hand soap is very valuable, and we’ll be addressing these concerns with our team to ensure future guests have a more comfortable stay.We understand how important convenience and comfort are, and we apologize for the inconvenience you experienced. We would love the opportunity to welcome you back and provide a better experience.
酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear that you found our front desk staff courteous and enjoyed the breakfast. However, we are truly sorry to learn about the issues you encountered with room cleanliness during your stay.It is unacceptable that your room was not cleaned as expected, and we understand how disappointing this must have been, especially during your vacation. This is not the level of service we strive to provide, and we are addressing this matter with our housekeeping team to ensure such oversights do not occur in the future.We appreciate you bringing this to our attention, as it helps us improve our services. Please accept our sincerest apologies for the inconvenience you experienced.Thank you for your feedback and for staying with us.
2.0分
其他
原文
翻译提供方：Google
再也不来了
Wifi 很糟糕，试图打电话给前台电话，但没有用，马桶一直在流水，每次都要关闭和打开水阀
展开
酒店回复: Thank you for taking the time to share your feedback. I’m sorry to hear about the issues you experienced with the Wi-Fi, phone, and toilet during your stay. These are certainly not the standards we strive to uphold.I appreciate you bringing these concerns to our attention, and I will ensure they are addressed promptly with our maintenance team. Your comfort and satisfaction are important to us, and we are committed to improving our services based on your feedback.Thank you for your patience, and we hope to have the opportunity to provide you with a better experience in the future.
酒店回复: Thank you for bringing this matter to our attention. We apologize for the experience you had at check-in and for any inconvenience caused by the interaction with our front desk clerk.Your feedback is important, and we are addressing this issue with our team to ensure that all guests receive the prompt and courteous service they deserve. We understand how crucial a welcoming check-in experience is, and we regret that we fell short in this instance.We appreciate you sharing your experience, as it helps us improve our service. We hope to have the opportunity to provide you with a more positive experience in the future.Thank you for your understanding.
3.0分
其他
It was good but the water pressure is ridiculously low for a hotel. Took forever to take a decent shower
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear that your stay was otherwise enjoyable, but we sincerely apologize for the low water pressure in your room. Your comments have been shared with our maintenance team so we can address this issue and improve the guest experience. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable stay in the future.
4.0分
其他
展开
We stayed here one night on our way down south. The room was really spacious! Much bigger than I expected. Everything was clean. Family of 5 with 2 adults and kids ages 10-17. I slept on the pull out couch with my 10 year old. It was ok for her but not very comfortable for me. Although, after staying at multiple hotels with pull out couches it seems in general they are not very comfortable. Overall, good hotel! We would definitely stay here again as a mid way point in our travels.
展开
酒店回复: Thank you for sharing your experience! We’re glad the room exceeded your expectations in size and cleanliness, and that your family found it convenient for your travels. We appreciate your feedback about the pull-out couch—unfortunately, they can be a bit less comfortable than standard beds, but we’re glad it worked for your 10-year-old. We look forward to welcoming you back on your next trip!
5.0分
其他
Look no further than this Fairfield Inn! Their hospitality is above any you will get anywhere else!!
展开
酒店回复: Thank you so much for your glowing recommendation! We’re thrilled to hear that our hospitality stood out during your stay. Your kind words mean a lot to our team, and we look forward to welcoming you back to Fairfield Inn again soon!
3.0分
其他
展开
You need to get the second elevator fixed. You need better pillows. They are to thin. I sleep on better at home. Why are the pool hours only from 10:30 to 8? Why do you not have a 24 hour water and coffee bar available? I had stayed in 2 other Fairfield properties and received these perks as well as cookies never seen this there. That is the reason I picked Fairfield for this. The shower needs to be checked. The water came out of the faucet as well as the shower head. Staff was pleasant at check in.
展开
酒店回复: Thank you for sharing your detailed feedback. We appreciate your compliments about our staff and are sorry to hear about the issues you experienced with the elevator, pillows, and shower. Your suggestions regarding pool hours, amenities like a 24-hour water and coffee bar, and additional perks are very helpful as we strive to enhance the guest experience. We will review these points with our team to see how we can improve moving forward.
滑坡
嗯，楼上的房间曾有一名愤怒的女人从晚上 11:30 到凌晨 1:30 不停地跺脚。然后她从早上 5:30 又开始跺脚。由于这个原因，我们只睡了 2 个小时，火警就响了，我们穿好衣服，拿起手机，一片混乱。我们走出房间后，警报就停了。所以，由于他们那糟糕的枕头，我基本上没睡着，花了 169 美元+税金，我不得不在冰冷的地面上度过我们旅程的最后 8 个小时，没有睡觉。如果我知道我要支付一间好房间的费用，并认为我会休息一下，我会开车全程。入住风险自负。如果我知道我必须独自开车带着我 15 岁的孩子，本想睡觉，但实际上根本睡不着，我会去其他地方。
办理入住时只有一名值班人员，她必须四处奔波照顾所有顾客。
万豪酒店的淋浴水压很低，浴室缺少洗漱用品。
客房服务开始提早叫醒我们退房。
上午 11 点前有人敲门三次
退房时间以前是中午，为什么这个地方要你在上午 11 点前离开？
自 1998 年以来一直是万豪会员，在此期间，服务和质量有所下降。
令人失望
圣诞夜酒店几乎空无一人，但我们还是设法订到了一间我认为不达标的房间。床很矮——几乎就贴在地板上。很难起身。浴室的水龙头很难移动。特大床的一侧没有插座。没有洗手液。
客房服务太失败了！
前台工作人员很有礼貌，早餐很棒。但是，我在那里住了四天，我的房间从来没有打扫过。他们每天都说跑步是首要任务，但从来没有打扫过。这非常令人失望。我不得不每天要干净的毛巾和垃圾袋来打扫我的房间。我感觉自己是在工作和度假。
再也不来了
Wifi 很糟糕，试图打电话给前台电话，但没有用，马桶一直在流水，每次都要关闭和打开水阀
办理入住手续时，前台服务员表现得好像我打扰了她做某事。她在旁边的房间里，我不得不大声清嗓子，她才终于出来了。
It was good but the water pressure is ridiculously low for a hotel. Took forever to take a decent shower
We stayed here one night on our way down south. The room was really spacious! Much bigger than I expected. Everything was clean. Family of 5 with 2 adults and kids ages 10-17. I slept on the pull out couch with my 10 year old. It was ok for her but not very comfortable for me. Although, after staying at multiple hotels with pull out couches it seems in general they are not very comfortable. Overall, good hotel! We would definitely stay here again as a mid way point in our travels.
Look no further than this Fairfield Inn! Their hospitality is above any you will get anywhere else!!
You need to get the second elevator fixed. You need better pillows. They are to thin. I sleep on better at home. Why are the pool hours only from 10:30 to 8? Why do you not have a 24 hour water and coffee bar available? I had stayed in 2 other Fairfield properties and received these perks as well as cookies never seen this there. That is the reason I picked Fairfield for this. The shower needs to be checked. The water came out of the faucet as well as the shower head. Staff was pleasant at check in.