酒店回复: Thank you for taking the time to provide us your feedback, we really appreciate it. We're delighted to hear that you enjoyed your stay. Thank you for your kind words regarding the staff. Thank you for staying at the Hotel Canandaigua. We hope to see you on your next visit to Canandaigua.
5.0分
家庭亲子
原文
翻译提供方:Google
漂亮的房子!交通便利,只需3分钟乘坐优步即可到达村庄!已经预订了另一次住宿
展开
酒店回复: Thank you for taking the time to provide us your feedback, we really appreciate it. We're delighted to hear that you enjoyed your stay. Thank you for staying at the Hotel Canandaigua. We hope to make your next visit just as memorable.
3.0分
情侣出游
原文
翻译提供方:Google
住了4天,房间没有打扫。每天都得要咖啡,感觉像乞丐一样。
展开
酒店回复: Thank you for taking the time to share your feedback about your stay at the Hotel Canandaigua. I sincerely apologize for the inconvenience you experienced regarding the housekeeping service. I will surely address your experience with the management team and sincerely apologize for falling short of your expectations. We appreciate your insight, and I want to assure you that your comments are of utmost importance for our continuous improvement. Once again, I apologize for any inconvenience this may have caused you and hope you give us another opportunity to better serve you whenever your travels bring you back to Canandaigua.
1.0分
其他
原文
翻译提供方:Google
我们保留
展开
酒店回复: I am sorry to hear you did not enjoy your stay with us. I see we were able to give you an upgrade to a lake view with a balcony. I apologize if this was unsatisfactory, please reach out to us if you would like to discuss it further. We hope we can make it a better stay in the future.
5.0分
情侣出游
展开
We had great weather so we were able to enjoy the outside of the property. Staff was great. Hotel is close to great places to eat. Main Street is really nice. Highly recommend visiting Sonnenburg Mansion and Granger Homestead.Boat ride on the Lady Canandaigua was interesting. Excellent Captain.
风景很美,环境不错
房间很干净,位置很棒,景色也很好。
我们选择这家酒店是因为它的地理位置优越,可以俯瞰湖泊,景色很棒。房间还不错,但通风可以做得更好,尤其是关上窗户时会感觉很闷。
早餐服务非常慢,只有两个人手忙脚乱地管理着满满一屋子的客人。健身房还可以。
酒店员工很友好。食物也还行。不过,他们可以在早上大堂提供的免费咖啡上做得更好一些。
这家酒店性价比很高。房间干净宽敞,酒吧和餐厅也很不错。食物美味,员工友好且非常有礼貌。
工作人员的初衷很好,但对于我们入住四晚期间遇到的任何问题,他们缺乏经验。
我们入住的房间时不时剧烈震动,没有给出任何解释,没有道歉,也没有提供任何解决方案让我们换房间。
房间地面不平整。
大堂功能不全,无法享受放松。
房间的家具、设备(FF&E)比任何Tapestry系列都要差。
总而言之,不值这个价钱。价格应该低一到两档。
卓越品质,持续回头
非常干净、宽敞、舒适。床单很棒。友好、专业、周到的员工服务令我非常满意。
漂亮的房子!交通便利,只需3分钟乘坐优步即可到达村庄!已经预订了另一次住宿
住了4天,房间没有打扫。每天都得要咖啡,感觉像乞丐一样。
我们保留
We had great weather so we were able to enjoy the outside of the property. Staff was great. Hotel is close to great places to eat. Main Street is really nice. Highly recommend visiting Sonnenburg Mansion and Granger Homestead.Boat ride on the Lady Canandaigua was interesting. Excellent Captain.