酒店回复: Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay. Our team looks forward to welcoming you back on your next visit.
5.0分
其他
原文
翻译提供方：Google
一切都很好
4.0分
其他
展开
Check-in staff at the main office location were a bit clueless other than the Desk Manager.
Super clean room other than some old towels left around.
Staff spoke nothing but Spanish so some concerns were hard to get across.
Stayed on an upper floor, zero bugs by the way, but the one working elevator car quit, and there were no signs posted.
Door card stopped, likely expired after being miscoded, and the one very nice staff member onsite sent me back to the central office blocks away. Good thing I had my car key!
Warm clean pools at all 4 properties.
Nice neighborhood environment.
Weston is a really nice comfortable environment, good food, nice folks and manageable traffic.
展开
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your detailed comments about our property's positive aspects and take all concerns seriously. We hope you will consider staying with us again the next time you visit Weston, so we may provide you with the seamless experience you deserve.
5.0分
其他
“Everything was really okay, the room was nice and very clean. I’m really satisfied with the hotel and thank you for their service.”
展开
酒店回复: We hope you had a wonderful stay at Vacation Village! It was a pleasure having you with us. When you have a moment, we’d love to hear about your experience. Your feedback helps us continue providing memorable stays for our guests.Thank you, and we hope to welcome you back soon!
2.0分
朋友出游
Very clean but very outdated! Could feel springs in the mattress. Bathrooms are severely outdated. Same eith the kitchen
展开
酒店回复: Dear George,Thank you for taking the time to complete the review about your stay at Vacation Village at Bonaventure. We are sorry to hear about the issues you encountered during your visit.It is concerning to learn that you found the property very clean but outdated, with uncomfortable mattresses and severely outdated bathrooms and kitchen. Your feedback is valuable, and we will address these matters to enhance the guest experience.We look forward to welcoming you back to Vacation Village at Bonaventure soon!Kind regards,Vacation Village at Bonaventure
2.0分
其他
展开
The hot water wasn’t hot and our toilet was really loud when we flushed it, it stayed loud for 30-40 seconds after flushing. The room we were in is a little out dated.
展开
酒店回复: Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, as your comfort and satisfaction are our top priorities. We would appreciate the opportunity to make this right and provide you with the exceptional stay you deserve. If your travels bring you back to the Fort Lauderdale area, we would love to welcome you back.
2.0分
其他
展开
Hotel room was a fever dream to the 80s. So old and dated. No balcony had to drive to what felt like the next town over to get to our room. The pool was green slime and disgusting. Front desk didnt care. We were at vavayion village in Kissimmee the week prior and was amazing. Also stayed at vacation village in Williamsburg va and was amazing. If i could give this crap hole negative 0 i would
展开
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. While we are truly sorry to hear about the experience you described, we appreciate you bringing these concerns to our attention. We sincerely apologize that the condition of your room and the overall environment did not meet your expectations. The descriptions you provided regarding the room’s dated appearance, the distance to your building, the condition of the pool, and the lack of attention at the front desk are concerning and do not reflect the standards we strive to uphold. We are especially sorry that your stay did not compare to the excellent experiences you had at our sister properties in Kissimmee and Williamsburg. Your feedback is valuable, and we will be reviewing each of these issues with our management and maintenance teams to ensure immediate improvements. Thank you again for sharing your honest comments. We hope you will give us the opportunity to provide you with a much better experience in the future.
1.0分
朋友出游
The room key didn't work and had to return to the front office 3 times which was very inconvenient
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry that your room keys didn’t work properly and that you had to come to the front desk multiple times to have them remade. We understand how frustrating and inconvenient that must have been.Please know we’re addressing this with our team to ensure it doesn’t happen again. We appreciate your patience and hope to have the opportunity to provide you with a much smoother experience in the future.
这真是个很棒的住处。我百分百喜欢这里，强烈推荐。从抵达到离开，一切都靠近所有景点，非常安静，最重要的是，工作人员非常优秀。
很棒的地方！推荐！氛围宁静祥和。
酒店分为两个住宅区
一切都很好
Check-in staff at the main office location were a bit clueless other than the Desk Manager.
Super clean room other than some old towels left around.
Staff spoke nothing but Spanish so some concerns were hard to get across.
Stayed on an upper floor, zero bugs by the way, but the one working elevator car quit, and there were no signs posted.
Door card stopped, likely expired after being miscoded, and the one very nice staff member onsite sent me back to the central office blocks away. Good thing I had my car key!
Warm clean pools at all 4 properties.
Nice neighborhood environment.
Weston is a really nice comfortable environment, good food, nice folks and manageable traffic.
“Everything was really okay, the room was nice and very clean. I’m really satisfied with the hotel and thank you for their service.”
Very clean but very outdated! Could feel springs in the mattress. Bathrooms are severely outdated. Same eith the kitchen
The hot water wasn’t hot and our toilet was really loud when we flushed it, it stayed loud for 30-40 seconds after flushing. The room we were in is a little out dated.
Hotel room was a fever dream to the 80s. So old and dated. No balcony had to drive to what felt like the next town over to get to our room. The pool was green slime and disgusting. Front desk didnt care. We were at vavayion village in Kissimmee the week prior and was amazing. Also stayed at vacation village in Williamsburg va and was amazing. If i could give this crap hole negative 0 i would
The room key didn't work and had to return to the front office 3 times which was very inconvenient