I recently had a reservation at this hotel, and unfortunately, my stay was far from what I had expected. Upon arrival, the check-in process was fine, but the staff seemed off and wasn't very accommodating when we asked about the room or the amenities. They mentioned there were no other rooms available.
The real disappointment came when we entered our room. The TV didn’t work at all, which was quite frustrating. When I contacted the front desk, the response was underwhelming – the staff member said he couldn’t do anything about it and offered no solutions.
Overall, the lack of helpfulness from the staff and the issues with the room made this experience feel far below the standards I expect from a hotel. I hope they take this feedback seriously and work on improving both their customer service and room maintenance. We ended up leaving and receiving a refund.
5.0分
其他
Staff was very helpful and pleasant. Highly recommend this place. Will definitely will go back again
5.0分
其他
Our room was exceptional. It was super clean which is one of the most important aspect to me. Breakfast was great. Lots of choices.
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酒店回复: Good morning.On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
家庭亲子
This property had a fabulous breakfast each morning! The staff was very pleasant and the workout faculty was great as well!
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酒店回复: Good Morning.On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
其他
Great Shower
Loved having Full Shower instead of Bath/Shower Combo. Breakfast was delicious and plentiful
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酒店回复: Thank you for choosing to stay with us. We hope you have safe travels and we will see you on your next trip through.
5.0分
其他
Room was clean, the breakfast was great and offered allergy friendly options, and it was a nice quiet hotel with friendly staff.
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酒店回复: Thank you for choosing to stay with us. We hope you have safe travels and we will see you on your next trip through.
5.0分
家庭亲子
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The only thing that had any flaws was the pool. The only grab bar is very loose and wobbly. The smell of chlorine is very strong but the rest of the hotel was very good. The staff is very friendly and helpful.
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酒店回复: Thank you for choosing to stay with us. Thank you for alerting us to the pool area. We hope you have safe travels and we will see you on your next trip through.
5.0分
情侣出游
Your breakfast bar was awesome! We have stayed in 5 different hotels on our trip and this Fairfield Inn was amazing. Kudos to the manager!!
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酒店回复: Thank you for choosing to stay with us. We hope you have safe travels and we will see you on your next trip through.
5.0分
其他
So cute and clean! Staff super helpful and friendly. Great continental breakfast.
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酒店回复: Thank you for choosing to stay with us. We hope you have safe travels and we will see you on your next trip through.
酒店很干净，床很舒服，淋浴水又大又热，早餐也很好。早餐服务员是一位非常友善又勤劳的男士。
I recently had a reservation at this hotel, and unfortunately, my stay was far from what I had expected. Upon arrival, the check-in process was fine, but the staff seemed off and wasn't very accommodating when we asked about the room or the amenities. They mentioned there were no other rooms available.
The real disappointment came when we entered our room. The TV didn’t work at all, which was quite frustrating. When I contacted the front desk, the response was underwhelming – the staff member said he couldn’t do anything about it and offered no solutions.
Overall, the lack of helpfulness from the staff and the issues with the room made this experience feel far below the standards I expect from a hotel. I hope they take this feedback seriously and work on improving both their customer service and room maintenance. We ended up leaving and receiving a refund.
Staff was very helpful and pleasant. Highly recommend this place. Will definitely will go back again
Our room was exceptional. It was super clean which is one of the most important aspect to me. Breakfast was great. Lots of choices.
This property had a fabulous breakfast each morning! The staff was very pleasant and the workout faculty was great as well!
Great Shower
Loved having Full Shower instead of Bath/Shower Combo. Breakfast was delicious and plentiful
Room was clean, the breakfast was great and offered allergy friendly options, and it was a nice quiet hotel with friendly staff.
The only thing that had any flaws was the pool. The only grab bar is very loose and wobbly. The smell of chlorine is very strong but the rest of the hotel was very good. The staff is very friendly and helpful.
Your breakfast bar was awesome! We have stayed in 5 different hotels on our trip and this Fairfield Inn was amazing. Kudos to the manager!!
So cute and clean! Staff super helpful and friendly. Great continental breakfast.