酒店回复: Dear Valued Guest,Thank you very much for your outstanding review.We are delighted to hear that you enjoyed our facilities and found the hotel to be good value for money. It’s great to know that our location worked well for your travel plans, particularly for catching an early morning bus to London, and that you found the parking convenient.Thank you for your recommendation, especially for guests travelling by car. We truly appreciate your kind feedback and look forward to welcoming you back to The Fellows House again in the future.Kind regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Jenny,Thank you so much for sharing your detailed and thoughtful review following your stay with us in one of our Duplex Fellows Apartments.We are delighted to hear that you and your family found the apartment comfortable and well-equipped, and that the room matched your expectations based on our website photos, transparency and consistency are very important to us. It is great to know the kitchen facilities were useful and gave you the flexibility to prepare meals that suited your family’s tastes.We also appreciate your feedback regarding the bathroom layout. While our duplex apartments are designed with a single main bathroom upstairs, we understand this may not always be the most convenient for families, and your comments will help inform our ongoing improvements.We hope to welcome you and your family back to The Fellows House on your next visit to Cambridge!Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear LuckyHebe,Thank you so much for your kind review and for choosing to stay with us at The Fellows House, Curio Collection by Hilton.We are glad to hear that our front desk team made a great impression, with a smile and a little sales charm! It is wonderful that you appreciated the upgrade and enjoyed the extra space with a kitchen and living area, perfect for making your stay more comfortable and flexible.We hope to welcome you back again soon.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: 亲爱的 Pawadee： 非常感谢您友好的评价和出色的评价！我们很高兴听到您在 The Kipling 客房的住宿体验非常愉快，并且我们的位置、舒适度和设施都为您带来难忘的入住体验。 尤其高兴的是，我们的床和淋浴间给我们留下了深刻的印象！我们非常感谢您的推荐，并希望很快再次欢迎您光临 The Fellows。 此致， Vanessa de Nava 前台经理

酒店回复: Dear Valued Guest,Thank you for taking the time to leave such a wonderful review! We are delighted to hear that you had an outstanding five-day stay in the Attenborough Apartment Suite.It is great to know you found the hotel clean, spacious, and comfortable, and that the nearby shops made your stay even more convenient, our self-catering facilities are perfect for exactly that!We truly appreciate your kind feedback and hope to welcome you back to The Fellows House again soon.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Valued Guest, At The Fellows House, Curio Collection by Hilton, the comfort, safety, and peace of mind of our guests are of the utmost importance. We uphold strict cleanliness and hygiene standards throughout our property and take pest control — including the prevention of bedbugs — extremely seriously.We would like to reassure our guests that there is no infestation or ongoing issue with bedbugs at our hotel. After thorough investigation, there is strong reason to believe it may have been introduced via luggage, which is a common method of accidental transfer in hotels worldwide.As part of our strict protocol, the room in question was immediately taken offline, professionally inspected, and treated as a precaution by a certified pest control specialist. No further evidence of activity was found, and the room was cleared for use only after passing a full inspection.We maintain a proactive pest management program that includes regular professional inspections, staff training, and close coordination with a licensed pest control provider. These preventative measures are designed to swiftly identify and eliminate any potential issues before they can develop. We would like to thank you for acknowledging that the follow-up treatment during your stay was satisfactory. The Fellows House remains committed to ensuring a clean, safe, and welcoming environment for all our guests.Best Regards,Mark Dalit Rooms Division Manager

酒店回复: Dear Meilin,Thank you for taking the time to share your kind feedback.We are delighted to hear that you found our service, cleanliness, and peaceful atmosphere to your liking. It is great to know the hotel suited your needs during your stay in Cambridge. We are sorry you did not have the chance to try our breakfast, but we hope you will get to experience it on your next visit.It means a lot to us that you plan to return, and we look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Valued Guest,Thank you for your kind words and perfect rating!We are thrilled to hear that you enjoyed your stay in The Kipling Room and appreciated the spacious bed, modern design, and attentive service. It means a lot to us that you found our hotel to be a refreshing change compared to others in the UK.Your satisfaction is our greatest reward, and we look forward to welcoming you back to The Fellows House on your next visit to Cambridge.Warm regards,Vanessa de NavaFront Office Manager