酒店回复: Dear Valued Guest,Thank you very much for your outstanding review.We are delighted to hear that you enjoyed our facilities and found the hotel to be good value for money. It’s great to know that our location worked well for your travel plans, particularly for catching an early morning bus to London, and that you found the parking convenient.Thank you for your recommendation, especially for guests travelling by car. We truly appreciate your kind feedback and look forward to welcoming you back to The Fellows House again in the future.Kind regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay in our Superior Studio (The Newton). I am truly sorry to read that your experience did not meet expectations and that it left you with a disappointing impression of both our hotel and the Hilton brand.Firstly, please accept my sincere apologies regarding the condition of the room and the musty smell you experienced. This is certainly not the standard we aim to provide. Your comments have been shared with our housekeeping and maintenance teams so that the room can be thoroughly inspected and addressed to ensure it meets the high standards expected at The Fellows House.I am also very sorry to learn about your experience during check-in. Our intention is always to provide a warm, welcoming, and helpful service, while clearly explaining available options such as breakfast inclusions or room upgrades. It is disappointing to hear that the interaction felt uncomfortable or transactional, and this is certainly not the experience we want our guests to have. Please rest assured that your feedback will be reviewed internally with the team to ensure we continue improving the service we provide.Regarding the deposit, this is typically released automatically by the hotel shortly after departure; however, the time it takes to appear back in your account can depend on your bank or card provider and may take several working days. If the amount has still not been released, please feel free to contact us directly and we will gladly assist in checking this for you.Thank you again for bringing these matters to our attention. We truly value guest feedback as it helps us improve, and we hope that we may have the opportunity to welcome you back in the future and provide a much more positive experience.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear that you appreciated the spaciousness of your room, it is wonderful to know it was the largest you experienced during your UK trip. We are also glad you found our location convenient for exploring Cambridge, with easy access to the city centre, nearby shops, and public transport. It is lovely to read that you enjoyed the comfort of the shower and the generous bathroom space.At the same time, please accept our sincere apologies regarding your initial impression of cleanliness, particularly concerning the sofa. This is certainly not reflective of our usual standards. Your feedback has been shared with our Housekeeping team to ensure a thorough review and continued attention to detail moving forward.We truly appreciate your balanced comments and are grateful you chose to stay with us. We hope to have the pleasure of welcoming you back to The Fellows House for an even more seamless and comfortable stay in the future.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Jenny,Thank you so much for sharing your detailed and thoughtful review following your stay with us in one of our Duplex Fellows Apartments.We are delighted to hear that you and your family found the apartment comfortable and well-equipped, and that the room matched your expectations based on our website photos, transparency and consistency are very important to us. It is great to know the kitchen facilities were useful and gave you the flexibility to prepare meals that suited your family’s tastes.We also appreciate your feedback regarding the bathroom layout. While our duplex apartments are designed with a single main bathroom upstairs, we understand this may not always be the most convenient for families, and your comments will help inform our ongoing improvements.We hope to welcome you and your family back to The Fellows House on your next visit to Cambridge!Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and for choosing to extend your stay with us, it truly means a great deal to our team.We are delighted to hear that you enjoyed your time in the Attenborough Apartment Suite and that the comfort, space, and in-room facilities suited your needs so well. It is lovely to know that you made good use of the kitchenette, laundry facilities, and our leisure amenities including the gym, swimming pool, and sauna. We are also pleased that you enjoyed breakfast and felt comfortable throughout your extended stay.Thank you as well for highlighting the slow drainage in the sink. Please accept our apologies for this inconvenience. Your feedback has been shared with our Maintenance team so this can be promptly checked and addressed.It was a pleasure having you with us in Cambridge, and we sincerely look forward to welcoming you back to The Fellows House for another enjoyable stay in the future.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear LuckyHebe,Thank you so much for your kind review and for choosing to stay with us at The Fellows House, Curio Collection by Hilton.We are glad to hear that our front desk team made a great impression, with a smile and a little sales charm! It is wonderful that you appreciated the upgrade and enjoyed the extra space with a kitchen and living area, perfect for making your stay more comfortable and flexible.We hope to welcome you back again soon.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: 亲爱的 Pawadee： 非常感谢您友好的评价和出色的评价！我们很高兴听到您在 The Kipling 客房的住宿体验非常愉快，并且我们的位置、舒适度和设施都为您带来难忘的入住体验。 尤其高兴的是，我们的床和淋浴间给我们留下了深刻的印象！我们非常感谢您的推荐，并希望很快再次欢迎您光临 The Fellows。 此致， Vanessa de Nava 前台经理

酒店回复: Dear Valued Guest,Thank you for taking the time to leave such a wonderful review! We are delighted to hear that you had an outstanding five-day stay in the Attenborough Apartment Suite.It is great to know you found the hotel clean, spacious, and comfortable, and that the nearby shops made your stay even more convenient, our self-catering facilities are perfect for exactly that!We truly appreciate your kind feedback and hope to welcome you back to The Fellows House again soon.Warm regards,Vanessa de NavaFront Office Manager

酒店回复: Dear Valued Guest, At The Fellows House, Curio Collection by Hilton, the comfort, safety, and peace of mind of our guests are of the utmost importance. We uphold strict cleanliness and hygiene standards throughout our property and take pest control — including the prevention of bedbugs — extremely seriously.We would like to reassure our guests that there is no infestation or ongoing issue with bedbugs at our hotel. After thorough investigation, there is strong reason to believe it may have been introduced via luggage, which is a common method of accidental transfer in hotels worldwide.As part of our strict protocol, the room in question was immediately taken offline, professionally inspected, and treated as a precaution by a certified pest control specialist. No further evidence of activity was found, and the room was cleared for use only after passing a full inspection.We maintain a proactive pest management program that includes regular professional inspections, staff training, and close coordination with a licensed pest control provider. These preventative measures are designed to swiftly identify and eliminate any potential issues before they can develop. We would like to thank you for acknowledging that the follow-up treatment during your stay was satisfactory. The Fellows House remains committed to ensuring a clean, safe, and welcoming environment for all our guests.Best Regards,Mark Dalit Rooms Division Manager

酒店回复: Dear Meilin,Thank you for taking the time to share your kind feedback.We are delighted to hear that you found our service, cleanliness, and peaceful atmosphere to your liking. It is great to know the hotel suited your needs during your stay in Cambridge. We are sorry you did not have the chance to try our breakfast, but we hope you will get to experience it on your next visit.It means a lot to us that you plan to return, and we look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Vanessa de NavaFront Office Manager