Sasha went above and beyond when we needed to adjust our stay. She was so very polite and considerate. She should be commended for her excellent customer service skills and representation of Best Western. The breakfast staff were both very accomodating and personable. The maintenance gentlement was also very polite and willing to accommodate any needs that arised.
We were very impressed with the room accomodations and cleaning services.
The employees really restored my faith in customer service excellence still being a part of our society.
Thank you all very much for your service.
I will recommend your facility and return when the opportunity arises.
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酒店回复: Thank you so much for your wonderful review and perfect score! We’re thrilled to hear that your experience with our team exceeded your expectations. Your kind recognition of Sasha, our breakfast staff, and our maintenance team truly means a lot — we’re very proud of their commitment to providing outstanding service. It’s especially rewarding to know that their efforts helped restore your faith in true hospitality.We’re also delighted that you enjoyed our clean, comfortable accommodations and plan to return in the future. Thank you again for your thoughtful feedback and for recommending our hotel. We look forward to welcoming you back on your next visit!
5.0分
家庭亲子
Very nice stay, everyone was very attentive, front desk check in process was excellent and breakfast was great as well.
Will stay again!!!
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酒店回复: Thank you so much for your kind review! We’re delighted to hear that you had a very nice stay and that our team’s attentiveness, smooth check-in process, and great breakfast made a positive impression. It’s always wonderful to know our guests plan to return — we look forward to welcoming you back for another excellent stay!
5.0分
家庭亲子
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Daniel at the check in counter was very nice. He told us about all of the things the hotel had to offer. The room was very nice and clean, and the beds were super comfortable.
We also enjoyed the breakfast. Lots to offer and the morning staff was very courteous.
All around a great night's stay, and we definitely recommend to anyone staying in the area.
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酒店回复: Thank you for taking the time to share such wonderful feedback! We’re thrilled to hear that Daniel and our team made a positive impression, and that you found your room comfortable and clean. It’s also great to know you enjoyed our breakfast and the courteous service from our morning staff.We truly appreciate your recommendation and look forward to welcoming you back for another great stay in the future!
4.0分
情侣出游
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The breakfast bar was awesome and enjoyed it each day.
Our room had some areas in the bathroom that were not very clean and I meantioned to the front desk staff member at cleckout
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our breakfast bar each day!We also appreciate you bringing the cleanliness concerns in your room to our attention. Please know that your comments have been shared with our housekeeping team so we can address these areas and ensure a consistently clean experience for all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.
3.0分
家庭亲子
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I enjoyed the stay, but everyone woke up the next morning with back pain from the hard mattress and I my daughter had bites on her stomach from the couch. Don’t know if it was bed bugs or not, but most likely we won’t ever stay again.. everything else was nice
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed aspects of your stay, but we are very concerned about the issues you experienced. We sincerely apologize for the discomfort caused by the mattress and the bites your daughter experienced. Please know that we take concerns like this very seriously.Your comments have been shared with our management and housekeeping teams to ensure we address and prevent any such issues. We understand your frustration and regret that your experience fell short of expectations.
3.0分
家庭亲子
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I didn’t ask for a handicap room. Bed to low to the floor, handicap equipment in my way and the room smells. To much money for this tonight. I might as well sleep on the dam floor. Very unhappy. The man moved me but had to pay more to get a decent smelling room. Never.
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酒店回复: Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay. It is unacceptable that the room you were assigned did not meet your expectations, and that you had to request a change at an additional cost. Your concerns regarding the bed height, handicap equipment, and odor are taken very seriously, and we will review our room assignments and housekeeping procedures to ensure this does not happen in the future.We strive to provide a comfortable and enjoyable experience for all our guests, and I am truly sorry that we fell short during your visit. Your feedback is invaluable as we continue to improve, and we hope you might consider giving us another opportunity to provide the stay you deserved.
5.0分
其他
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Beautiful hotel with excellent customer service.
From the amazing staff at check in to the beautiful room to the top notch breakfast. We truly enjoyed our stay and highly recommend this hotel!!!
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酒店回复: Thank you for your wonderful review and perfect rating! We’re so pleased to hear you enjoyed everything from the warm welcome at check-in, to your guest room, to our breakfast offerings. Knowing you had such a great experience and would highly recommend us means the world to our team.We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay soon!
5.0分
家庭亲子
Front desk employee was very warm and helpful. Everything feels clean and tidy. Pool area is nice as well. Well worth the stay.
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酒店回复: Thank you so much for your kind review. We’re delighted to hear that our front desk team made you feel welcome and that you enjoyed the cleanliness of the hotel and our pool area. It’s wonderful to know you found your stay well worth it.We truly appreciate your feedback and look forward to welcoming you back for another great visit in the future.
4.0分
家庭亲子
We had to drive to Rigby's due to construction but besides that, I enjoyed my stay and will get a larger room next time.
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酒店回复: Thank you for sharing your review. We’re glad to hear that you enjoyed your stay with us and are already planning to return for a larger room next time. We do apologize for the inconvenience caused by the construction and the need to drive to Rigby’s. We appreciate your understanding during this time and look forward to welcoming you back soon for an even more comfortable experience.
Sasha went above and beyond when we needed to adjust our stay. She was so very polite and considerate. She should be commended for her excellent customer service skills and representation of Best Western. The breakfast staff were both very accomodating and personable. The maintenance gentlement was also very polite and willing to accommodate any needs that arised.
We were very impressed with the room accomodations and cleaning services.
The employees really restored my faith in customer service excellence still being a part of our society.
Thank you all very much for your service.
I will recommend your facility and return when the opportunity arises.
Very nice stay, everyone was very attentive, front desk check in process was excellent and breakfast was great as well.
Will stay again!!!
Daniel at the check in counter was very nice. He told us about all of the things the hotel had to offer. The room was very nice and clean, and the beds were super comfortable.
We also enjoyed the breakfast. Lots to offer and the morning staff was very courteous.
All around a great night's stay, and we definitely recommend to anyone staying in the area.
The breakfast bar was awesome and enjoyed it each day.
Our room had some areas in the bathroom that were not very clean and I meantioned to the front desk staff member at cleckout
I enjoyed the stay, but everyone woke up the next morning with back pain from the hard mattress and I my daughter had bites on her stomach from the couch. Don’t know if it was bed bugs or not, but most likely we won’t ever stay again.. everything else was nice
I didn’t ask for a handicap room. Bed to low to the floor, handicap equipment in my way and the room smells. To much money for this tonight. I might as well sleep on the dam floor. Very unhappy. The man moved me but had to pay more to get a decent smelling room. Never.
Beautiful hotel with excellent customer service.
From the amazing staff at check in to the beautiful room to the top notch breakfast. We truly enjoyed our stay and highly recommend this hotel!!!
Front desk employee was very warm and helpful. Everything feels clean and tidy. Pool area is nice as well. Well worth the stay.
We had to drive to Rigby's due to construction but besides that, I enjoyed my stay and will get a larger room next time.
很棒的泳池